Chris Mcilduff

Chris Mcilduff Email and Phone Number

Chief Customer Officer, Global Solutions @ Davies
Edinburgh, Scotland, GB
Chris Mcilduff's Location
Greater Edinburgh Area, United Kingdom, United Kingdom
Chris Mcilduff's Contact Details

Chris Mcilduff work email

Chris Mcilduff personal email

n/a

Chris Mcilduff phone numbers

About Chris Mcilduff

I am a hands-on, effective leader with substantial experience in building and leading technology, operational and consulting teams in the delivery of sustained improvements within complex business environments.Analytical, practical, fully committed and personable I quickly establish the fundamentals of a business, improve the basics, building stronger teams and deliver results for stakeholders.I’m solutions focused with a track record of identifying, initiating and delivering sustainable change that improves business processes, capability and performance.Having operated in the front line and on the board with P&L responsibility I’m adept in stakeholder management, improving governance, galvanizing others to deliver results and extracting value from third party alliances.Accomplished in the delivery of post-acquisition integrations, business transition, outsourcing and new business launches I have the experience to help improve young and established organisations to develop and grow effectively.Key Skills:- Understanding the fundamentals of a business quickly and establishing plans to improve performance or adapt to meet changing market dynamics- Thinking digitally and implementing innovative solutions- Incorporating commercial thinking in all decision making- Reorganising business functions to facilitate change and deliver improved business performance- Inspiring people to get the absolute best from them- Leading programmes/projects in competitive and pressurised environments- Taking considered risks that balance stakeholder needs- Improving governance in complex business environments- Leveraging technology to create differentiation and business success- Designing, implementing and managing successful outsourcing programmes.- Leading negotiation and securing positive, mutually beneficial partnerships- Developing transparent and effective relationships with partners- Strategic thinking and a passion to innovate- Open and effective communicator

Chris Mcilduff's Current Company Details
Davies

Davies

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Chief Customer Officer, Global Solutions
Edinburgh, Scotland, GB
Employees:
68
Chris Mcilduff Work Experience Details
  • Davies
    Chief Customer Officer, Global Solutions
    Davies
    Edinburgh, Scotland, Gb
  • Davies
    Chief Customer Officer, Global Solutions
    Davies Sep 2023 - Present
    City Of London, England, Gb
  • Davies Consulting
    Chief Customer Officer
    Davies Consulting May 2020 - Present
    London, England, Gb
  • Davies Consulting
    Managing Director
    Davies Consulting Jan 2016 - Present
    London, England, Gb
    MD of our consulting business
  • Davies Consulting
    Client Director
    Davies Consulting Jan 2015 - Dec 2015
    London, England, Gb
  • Davies Consulting
    Board Advisor
    Davies Consulting Jan 2013 - Dec 2014
    London, England, Gb
  • Davies Consulting
    Director
    Davies Consulting Jan 2010 - Dec 2012
    London, England, Gb
    Consulting/projects to help organisations evaluate the efficiency and effectiveness of their technology and customer operations in providing a superior customer experience whilst maximising profitability.
  • The Miller Group Ltd
    Head Of Business Systems
    The Miller Group Ltd Jan 2013 - Dec 2014
    Edinburgh, Gb
    Accountable for ERP, BI, ECM, Web and back office application developments
  • Corado Solutions
    Director
    Corado Solutions Jan 2010 - Dec 2010
    Review, design, implementation and optimisation of technology solutions for contact centres, online and mobile channels.
  • Response - Intelligent Outsourcing
    Operations Director
    Response - Intelligent Outsourcing Feb 2007 - Dec 2009
    New York, Ny, Us
    Accountable for the operational delivery of customer contact centre and technology solutions to a range of public and commercial organisations. Designed customer solutions in last three months.
  • Response - Intelligent Outsourcing
    It And Commercial Director
    Response - Intelligent Outsourcing Feb 2005 - Jan 2007
    New York, Ny, Us
    Acountable for technology strategy and execution, client contract management and marketing strategy including proposition development.
  • Response - Intelligent Outsourcing
    It Director
    Response - Intelligent Outsourcing Feb 2000 - Jan 2005
    New York, Ny, Us
    Accountable for ICT and IS strategy, management and development
  • Response - Intelligent Outsourcing
    It Manager
    Response - Intelligent Outsourcing Feb 1998 - Jan 2000
    New York, Ny, Us
    Management and development of ICT and IS activities
  • Response - Intelligent Outsourcing
    Analyst Programmer
    Response - Intelligent Outsourcing Aug 1996 - Jan 1998
    New York, Ny, Us
    Business process and requirements analysis. Software development.
  • Gec Marconi
    Programmer
    Gec Marconi Jun 1994 - Jul 1996
    Boston, Ma, Us
    Software development.

Chris Mcilduff Skills

Outsourcing Strategy Management Stakeholder Management Customer Experience It Strategy Call Centers Leadership Process Improvement Change Management Business Intelligence Contact Centers Crm Customer Satisfaction Business Process Business Strategy Team Management Business Transformation Erp Business Process Improvement Performance Management Business Development Project Delivery Vendor Management Team Leadership Start Ups Operations Management Strategic Planning Service Delivery Business Analysis Telecommunications Software Development Management Consulting Coaching Program Management Bpo Customer Service Team Building Continuous Improvement Requirements Analysis Financial Services Project Management Leadership Development B2b Performance Improvement

Chris Mcilduff Education Details

  • University Of Strathclyde Graduate School Of Business
    University Of Strathclyde Graduate School Of Business
    Business

Frequently Asked Questions about Chris Mcilduff

What company does Chris Mcilduff work for?

Chris Mcilduff works for Davies

What is Chris Mcilduff's role at the current company?

Chris Mcilduff's current role is Chief Customer Officer, Global Solutions.

What is Chris Mcilduff's email address?

Chris Mcilduff's email address is ch****@****r.co.uk

What is Chris Mcilduff's direct phone number?

Chris Mcilduff's direct phone number is +4420787*****

What schools did Chris Mcilduff attend?

Chris Mcilduff attended University Of Strathclyde Graduate School Of Business.

What skills is Chris Mcilduff known for?

Chris Mcilduff has skills like Outsourcing, Strategy, Management, Stakeholder Management, Customer Experience, It Strategy, Call Centers, Leadership, Process Improvement, Change Management, Business Intelligence, Contact Centers.

Who are Chris Mcilduff's colleagues?

Chris Mcilduff's colleagues are John Darby, Jane Davies, Karl Cosgrave, David Adidas, Sadie Davies, Cherry Cheer, Nate Collison.

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