I am known for critical thinking, technical problem solving and strategic planning. I work well across teams by building strong relationships with a focus on getting the work done together. Strengths in managing key projects, developing and improving business processes and working across business units in a matrix organization. I learn technical systems and processes quickly through research, meeting with subject matter experts, reviewing system architecture and following workflows to make sense of complex topics, processes, problems and systems. I led an initiative with a major retailer to expand their loyalty program to the mass channel market. Working with IT and the client, we developed the system requirements, worked through the user experience and user acceptance testing, and launched the new program. Using input from the client, I helped to prioritize system enhancements and fixes, completing the necessary testing and then regression testing the website after each new release. Developed fraud management metrics to support the data integrity of the program. Learned the process for maintaining information on the program website and documented all of the procedures for updating reward items and content.Experience with market research resources, including LexisNexis, Forrester, eMarketer, GfK MRI, Qualtrics, Iconoculture, Euromonitor, Mintel, IRI, and Nielsen. Experience in agriculture:- EDI with ag distributors for product sales, - Logistics/transportation of ag products - Territory sales for crop protection products - EDI with trading partners for ag data - Transaction management for ag data - Digital/hard copy ad materials for crop protection products- Procedures for ag trade show coordinationFamiliarity with travel systems such as Internet Booking Engines, IATA, Sabre GDS, OAG Schedules Analyzer, ISO Airline Software (Pacific, Emerald CRM), and Flyertalk