Responsible for the following business functions for the P1C global credit card platform and associated applications:• Global software releases• Change management• Scheme compliance• Business production support

The Business Support is a team of Business Analysts responsible for managing Production Support activities and coordinating the bi-monthly Global Release for both client and internal teams. The Business Support Manager is responsible for:• Managing Production Support Business Analysts• Escalation point for Production Supports issues• Project Manager for the Global Release• Coordinate Business, Technical & QA team activities through the Global Release• Manage a team of Business Analysts supporting clients and internal teams• Support 10+ clients across Australia, New Zealand, Thailand & UK• Member of the FIS Australasia Leadership TeamTechnical: BASE Global, HP Quality Center, Microsoft Project

The Global Release is the bi-monthly code release centered on the BASE Global card management system, but also includes enhancements to associated applications including MAPS origination, Fraud Navigator and Pre-Paid Card Portal. The Global Release Manager role includes:• Project Manager for the Global Release• Coordinate Business, Technical & QA team activities through the Global Release• Manage a team of Business Analysts supporting clients and internal teams• Support 10+ clients across Australia, New Zealand, Thailand & UK• Defect ManagementTechnical: BASE Global, HP Quality Center, Microsoft Project

FIS provide processing and support for Credit Cards, Debit Cards, Loans, Merchant Billing and Settlement. The role primarily focuses on the management of multiple clients throughout bi-monthly code releases. Responsibilities include:• Defect Management• End to end issue resolution• Release scope client walkthroughs• Business & technical documentation review• Bankcard & Merchant system parameter definition Technical: Mercury Test Director, Base Global, IBM File Manager

Responsible for compliance and release testing scenarios, whilst working as part of a client team. • Analyse business documentation to define test scenarios• Script & execute test scenarios• Raise and own defects through to resolutionTechnical: Mercury Test Director, Base Global, IBM File Manager

IBM Test Manager for the bid and pricing phase, responsible for providing estimates for System & System Integration test activities for a DB2 database migration project.• Deliver IBM Project Plan and Test Approach• Manage offshore team working on automation tool due diligence• Deliver Proof of Concept for automation tool• Support pricing activities with sales execTechnical: DB2, Winrunner, QTP

Test Manager for SAP web portal testing against Web Content Accessibility Guidelines (WCAG 1.0) for a regional government project.• Led user testing with accessibility users• Managed relationship with client• Liaised with software sales manager to confirm product to delivered solution Technical: SAP, JAWS, MAGic, Dolphin Supernova

UAT Test Manager for the Faster Payments solution (£20m programme), a pan-industry initiative tasked to reduce clearing on payments from 3 days to within 2 hours.• Responsible for work allocation for 15+ business testers across eight work-streams.• Reporting directly to client programme management team• Stakeholder management• Formulating and revising test strategy documentation• Creation of Test Plan and associated monitoring and metrics• Defect Management with fault analysis in regard to business impact and prioritisation• Production of daily status reports giving KPIs on Defects outstanding, progression against the plan, pass/fail percentages etc• Validation & enhancement of User test scripts• First point of technical escalation in test teamTechnical: Base 24 Classic, Base 24 EPS, PRM Fraud Solution, MTS (Money Transfer System), Test Director Administration, VM Simulator, Microsoft Excel scripting.

Test Lead & Manager for the LaSer project, involved major enhancement to bespoke processing system as well as the integration of multiple countries to the platform.• Interfaces work-stream lead responsible for work allocation for three test analysts.• Test Manager for Phase 2 LaSer: Fidexis (Belgium), Credifin (Portugal), BSH (Spain)• Defect Manager & Test Director administrator.• Manage relationship with Europe-wide client management team.Technical: BASE2000 (Credit Card & Merchant System), APPLY, FileAid, SQL scripting, Test Director Administration & Reporting, Microsoft Excel scripting.

Central Test Team Leader, IBM HR. Apr 02 - Sept 04UAT Testing for IBM’s suite of HR applications.• Managed the workload for a team of six test analysts• Coordinated testing for 15 European country test teams• Deputised for the world-wide test managerTechnical: SQL queries, Lotus Notes TRAC administration, Microsoft Project