Christopher Cole Email & Phone Number

Washington, District Of Columbia, United States

- Oversee and assist with all IT related activities of Company- Maintain and run help desk via Monday with ~150 internal "customers"- Deploy and maintain AV Endpoint Protection and MDM on Macs (macOS 13+) and PCs (Win 11)- Ensure proper controls are in place for Compliance purposes ; Cyber Essentials Plus and SOC2 certified- Draft user manuals and standard operating procedures- Provide technical assistance with onboarding and offboarding of all Sayari personnel- Evaluate and manage Company software and streamline user licensing

Baltimore, Maryland Area

- Procure, purchase, and track all Company assets- Information Security Member and Accounts/IT support- Lead for improving Inventory Procedures and Systems- Responsible for receipt and inventory management of all Company/Customer/OEM devices- Responsible for all shipping and receiving ; import/export documents, US Customs Bond- Perform Customer Portfolio Analysis and ensure up-to-date reference devices for Lab- Interact with Account Managers, Customers, and Engineering to ensure delivery on tight deadlines- Quality management document owner- Draft and revise SOPs and overall Company policies and processes

Baltimore, Maryland Area

Baltimore, Maryland Area

Linthicum Heights, Md

Skillsets - Business, Cards, General, IRAs, Mobile/Online Banking- Provide member support for multiple federal and state chartered credit unions with 700,000+ members and $11.3B in assets (Bellco, Bethpage, SECU MD)- Build member relationships; determine member eligibility; provide financial education- Accurately verify documents and process all member transactions- Troubleshoot online banking issues for personal and business accounts; set up accounts for access- Help identify fraudulent activity on member accounts; assist in creating new accounts; explain the dispute process- Research and resolve complex payment issues. Interact with vendors, payees and members to research issues. Uncover root cause of problems, correct accounts and communicate actions taken to members. Educate members on proper use of service.

Washington D.C. Metro Area`

Clearance: Restricted (CTC)On assignment to assist with the transition to a new benefits system from one outside vendor to another. This included cleaning up all data from multiple systems to ensure 100% integrity for a smooth open-enrollment for all Locally Engaged (LE) staff, retirees, and COBRA insurants within North America. Participated in weekly conference calls with the vendor and Willis, a global insurance broker, that was assisting the Embassy with contractual responsibilities.Assisted the recruiting team by posting jobs (Embassy, Consulates, and the UK Mission to the UN) on the UK Embassy website, multiple job boards, and college sites. I then sifted through applicants and ensured they met the qualifications set forth in the position description. These applicants were referred to the hiring manager.

Gaithersburg, Md

Office of Human Resources Management- Independently developed and created a database for past case load, as well as current cases, for the Worker’s Compensation Program Manager. This historical data is now in a central location that can be accessed back thirty (30) plus years.- Assisted in creating OWCP case files on injuries reported to the NIST Health Unit, and ensured that all forms required were filled out properly. (CA-1, CA-2, CA-7/7a, CA-16)- Established a chargeback report for NIST’s Safety Office and the Department of Labor to show lost work days and medical payments for all slips, trips, and falls from 8/2010-6/2013.- Created a database for tracking all mandated employee forms; collect and review for accuracy from OHRM employees.- Assisted Awards Program Manager with awardees/nominees template for the Office of Public and Business Affairs. This information will be used to create a program for the agency-wide ceremony.- Modified line items in AT&T contract for OU government devices (Blackberries, iPhones, and iPads)- Established SOPs and completed all new hire requests prior to Entrance on Duty (EOD) for all OHRM personnel including: Agency/Division forms, ensuring access for computers, phones, and other necessary items- Property Custodian for all (55) OHRM employees; duties of this position included tracking all IT/Telephone purchases, ensuring that all property is accounted for on a quarterly basis, and checking in/out the appropriate devices for new hires and exiting employees- Developed budget and labor reports on a monthly basis- Created an Employee Relations Archived Case File Tracker that follows National Archives and NIST regulations.Center for Nanoscale Science and Technology - Center Office- Answered and directed phone calls for the Dep. Director and the Director of CNST- Provided support in creating a staff history database to include employee's entire CNST/NIST history along with affiliated awards, presentations, and publications

Washington D.C. Metro Area

Administrative and Customer Service Division- Coordinated travel and transportation services for Senior Executive Staff (SES) at the Bureau, as well as other executive positions within the Department of Commerce- Database management (ACSD Service Center and Commerce Business Systems-CBS) that required detailed knowledge and understanding of federal rules and regulations for transportation and travel according to the CFR and other laws/regulations- Draft, propose, and implement new standard operating procedures (Processing Transportation Requests and Bureau Digital Signage)- Ensured building map/layout reflects the same as what is displayed in both facilities and space management’s systems - Maintained the GSA Fleet of vehicles and independently leased vehicles: kept up with routine maintenance and fueling.- Independently created and prepared monthly activity and financial reports for the financial responsibilities of the Office of Transportation- Project management for campus wide events and divisional based transitional periods- Provided customer service and support to all of the Bureau, and outside customers, vendors, and other agencies.- Records management; including filing and data control in all of the electronic business applications used within the Division- Support in branch/division contingency planning and COOP (Continuity of Operations) documentation using NIST SP 800-34 Contingency Planning Guide for Federal Information Systems and SP 800-37 Guide for Applying the Risk Management Framework to Federal Information Systems: A Security Life Cycle Approach

Lutherville, Md

Human Resources/Recruiting- General administrative duties including: answering and directing phone calls, sorting and filing all incoming mail/faxes, filing paperwork, and other duties as assigned.- Copy/create legal documents- Created employee badges for all new hires and those employees who had lost their badges- Administrator for creating and updating all electronic personnel files- Scanning/copy duties included creating documents or training materials from electronic format to a printed version in a binder or other folder for a multitude of events- Developed and mailed out recruitment flyers- Responsible for staffing agency personnel in 20+ hospitals/medical institutions

Bachelor Of Arts (B.A.), Intelligence Studies: Geo-Spatial

The program's core courses impart substantive knowledge and analytic skills required by all professionals in the intelligence community..

Bachelor Of Arts (B.A.), Law And Society, Sophomore

Activities and Societies: Black Student Union- Freshman Rep. (2009) Class of 2013 Academic Judicial Council Rep. (2009) Model United.

High School Diploma, Business And Computer Education

Activities and Societies: NJROTC Color Guard and Honor Guard Captain, NJROTC Operations Officer, JV Basketball, Statistician.