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@brickstream.com
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4 phones found area 081 and 800
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Chris M. is listed as Delivering value for my clients and growth for my organization. at Sparq, based in Athens, Georgia, United States. AeroLeads shows a work email signal at brickstream.com, phone signal with area code 081, 800, and a matched LinkedIn profile for Chris M..
Chris M. previously worked as Delivery Executive at Sparq and Strategic Advisor at Cooleaf. Chris M. holds B.S. Technical Communication, Engineering - Technical Communication from Mercer University.
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AeroLeads found 1 current-domain work email signal for Chris M.. Compare company email patterns before reaching out.
Creator of high-performing Customer Success and Professional Services teams that are scalable, fast-learning, and agile. Proven track record of leadership and performance in high-growth SaaS and Professional Services companies from $2M-200M+.
Listed skills include Project Management, Business Analysis, Software Documentation, Product Management, and 40 others.
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Atlanta, Ga, Us
Sparq is the leading U.S.-based digital engineering consultancy for designing, building and deploying digital applications, products and experiences. Sparq assembles trusted software engineering teams that collaboratively solve challenges with creativity and rigor. Our experts know how to work together—with each other and with clients— to generate momentum, velocity and success.
Atlanta, Ga, Us
Help plan, grow, and scale the Customer Success, Support, and Onboarding teams.[Acquired by ITA Group April 2024]
Toronto, Ontario, Ca
• Responsible for the buildout of Docebo’s Global Customer Success team, including Customer Success, Support, and Professional Services, in support of over 1700 customers and over $50M in ARR.• Achieved >100% Net Dollar Retention rate for 3 consecutive years.• Improved Support CSAT by more than 3 points to achieve 90+ CSAT for the first time in company history.• Improved Onboarding CSAT by more than 2 points to 93. • Grew Global Success Organization (Customer Success, Professional Services, & Support) from 28 to 85 team members.
Toronto, Ontario, Ca
• Built a global team of Implementation Specialists from 3 to 8 resources in support of Docebo’s growth in the Enterprise sector.• Reduced average Onboarding time from 230+ days to 100 days.• Implemented Onboarding CSAT survey to evaluate effectiveness of new onboarding programs.• Scaled the Onboarding Professional Services offering by clearly defining process, milestones, resources, and time commitments.
Norcross, Ga, Us
Managed a team of 9 direct and 30 outsourced employees to deliver people counting and queue management projects to specialty retail, big-box, and grocery customers such as Wal-Mart, Meijer, Lush, and Barneys.
Norcross, Ga, Us
Started Brickstream Corporation Asia-Pacific sales office in Singapore.
Norcross, Ga, Us
Worked with internal and external business and technical teams to develop and deliver software solutions that provide key performance indicators (KPI), dashboards, and scorecards to the retail, banking, and consumer packaged goods (CPG) markets.
Norcross, Ga, Us
Responsible for creating QA bug reporting, notification, and resolution process for various custom software products.
Norcross, Ga, Us
Continued in writing/training role. Assisted QA in testing software releases, creating bug reports, and generating feature requests.
Norcross, Ga, Us
Coordinated with Product Management and Operations to create detailed feature requests and develop standard implementation procedures in order to help make software rollouts repeatable and scalable. Trained internal and external end users on new features and functionality and produced various Information Products deliverables.
Acted in a consulting role to analyze client requirements and create various documentation deliverables based on user needs. Analyzed new software releases to identify usability issues and bugs. Developed and led software and skill training for various clients include Shaw Industries. During this time I was responsible for scoping, planning, managing, and tracking all projects I worked on.
Macon, Georgia, Us
Assisted faculty in various instructional design activities for Mercer University.
Uxbridge, West London, Gb
Interviewed Systems Analysts to create and revise technical software documentation in preparation for an SAP implementation. Developed a RoboHelp prototype of an online training and orientation system for new employees.
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Chris M. works for Sparq.
Chris M. is listed as Delivering value for my clients and growth for my organization. at Sparq.
AeroLeads has found 1 work email signal at @brickstream.com for Chris M. at Sparq.
AeroLeads has found 4 phone signal(s) with area code 081, 800 for Chris M. at Sparq.
Chris M. is based in Athens, Georgia, United States while working with Sparq.
Chris M. has worked for Sparq, Cooleaf, Docebo, Flir - Brickstream, and Helpwrite Inc..
You can use AeroLeads to view verified contact signals for Chris M. at Sparq, including work email, phone, and LinkedIn data when available.
Chris M. holds B.S. Technical Communication, Engineering - Technical Communication from Mercer University.
Chris M. is listed with skills including Project Management, Business Analysis, Software Documentation, Product Management, Management, Technical Writing, Enterprise Software, and Business Intelligence.
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