Chris M. Email and Phone Number
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Creator of high-performing Customer Success and Professional Services teams that are scalable, fast-learning, and agile. Proven track record of leadership and performance in high-growth SaaS and Professional Services companies from $2M-200M+.
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Delivery ExecutiveSparq Mar 2020 - PresentAtlanta, Ga, UsSparq is the leading U.S.-based digital engineering consultancy for designing, building and deploying digital applications, products and experiences. Sparq assembles trusted software engineering teams that collaboratively solve challenges with creativity and rigor. Our experts know how to work together—with each other and with clients— to generate momentum, velocity and success.
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Strategic AdvisorCooleaf Sep 2021 - PresentAtlanta, Ga, UsHelp plan, grow, and scale the Customer Success, Support, and Onboarding teams.[Acquired by ITA Group April 2024] -
Senior Director, Global Customer SuccessDocebo Apr 2017 - Jan 2020Toronto, Ontario, Ca• Responsible for the buildout of Docebo’s Global Customer Success team, including Customer Success, Support, and Professional Services, in support of over 1700 customers and over $50M in ARR.• Achieved >100% Net Dollar Retention rate for 3 consecutive years.• Improved Support CSAT by more than 3 points to achieve 90+ CSAT for the first time in company history.• Improved Onboarding CSAT by more than 2 points to 93. • Grew Global Success Organization (Customer Success, Professional Services, & Support) from 28 to 85 team members. -
Head Of Global ImplementationDocebo Jan 2016 - Apr 2017Toronto, Ontario, Ca• Built a global team of Implementation Specialists from 3 to 8 resources in support of Docebo’s growth in the Enterprise sector.• Reduced average Onboarding time from 230+ days to 100 days.• Implemented Onboarding CSAT survey to evaluate effectiveness of new onboarding programs.• Scaled the Onboarding Professional Services offering by clearly defining process, milestones, resources, and time commitments.
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Director - Implementation Services, Customer Success OrganizationFlir - Brickstream Feb 2014 - Dec 2015Norcross, Ga, UsManaged a team of 9 direct and 30 outsourced employees to deliver people counting and queue management projects to specialty retail, big-box, and grocery customers such as Wal-Mart, Meijer, Lush, and Barneys. -
Sr. Support Manager - ApacFlir - Brickstream Sep 2012 - Jan 2014Norcross, Ga, UsStarted Brickstream Corporation Asia-Pacific sales office in Singapore.
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Sr. Business AnalystFlir - Brickstream Jan 2010 - Sep 2012Norcross, Ga, UsWorked with internal and external business and technical teams to develop and deliver software solutions that provide key performance indicators (KPI), dashboards, and scorecards to the retail, banking, and consumer packaged goods (CPG) markets.
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Manager, Qa And Information ProductsFlir - Brickstream Nov 2006 - Jan 2010Norcross, Ga, UsResponsible for creating QA bug reporting, notification, and resolution process for various custom software products.
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Sr. Technical WriterFlir - Brickstream Jun 2005 - Nov 2006Norcross, Ga, UsContinued in writing/training role. Assisted QA in testing software releases, creating bug reports, and generating feature requests.
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Technical WriterFlir - Brickstream Jan 2004 - Jun 2005Norcross, Ga, UsCoordinated with Product Management and Operations to create detailed feature requests and develop standard implementation procedures in order to help make software rollouts repeatable and scalable. Trained internal and external end users on new features and functionality and produced various Information Products deliverables.
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Technical WriterHelpwrite Inc. Jun 2002 - Jan 2004Acted in a consulting role to analyze client requirements and create various documentation deliverables based on user needs. Analyzed new software releases to identify usability issues and bugs. Developed and led software and skill training for various clients include Shaw Industries. During this time I was responsible for scoping, planning, managing, and tracking all projects I worked on.
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Instructional Design AssistantMercer University Oct 2001 - May 2002Macon, Georgia, UsAssisted faculty in various instructional design activities for Mercer University. -
Technical Writer InternCoca Cola Enterprises Jun 2001 - Sep 2001Uxbridge, West London, GbInterviewed Systems Analysts to create and revise technical software documentation in preparation for an SAP implementation. Developed a RoboHelp prototype of an online training and orientation system for new employees.
Chris M. Skills
Chris M. Education Details
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Mercer UniversityEngineering - Technical Communication
Frequently Asked Questions about Chris M.
What company does Chris M. work for?
Chris M. works for Sparq
What is Chris M.'s role at the current company?
Chris M.'s current role is Delivering value for my clients and growth for my organization..
What is Chris M.'s email address?
Chris M.'s email address is ca****@****hoo.com
What is Chris M.'s direct phone number?
Chris M.'s direct phone number is +3908101*****
What schools did Chris M. attend?
Chris M. attended Mercer University.
What skills is Chris M. known for?
Chris M. has skills like Project Management, Business Analysis, Software Documentation, Product Management, Management, Technical Writing, Enterprise Software, Business Intelligence, Testing, Crm, Information Architecture, Usability.
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