Christian Meneses Email & Phone Number

Florianóplis, Santa Catarina, Brazil

**Senior Scrum Master at CRESOL Cooperative**, working in the Information Security Management department, focused on facilitating the adoption of the Scrum framework within the Governance & Privacy and Cyber Security teams. With experience in JIRA and Confluence, I am responsible for optimizing and leading projects and processes in an agile manner, ensuring the team achieves its goals.My main responsibilities include:**Facilitating Scrum ceremonies:** I organize daily standups, sprint planning, reviews, and retrospectives.**Project management:** I use JIRA to track epics, tasks, sub-tasks, risks, and impediments. I build tracking dashboards to monitor sprint health metrics and Kanban delivery activities. Additionally, I create roadmaps based on strategic priorities.**Collaborative documentation:** In Confluence, I create detailed documentation, guides, and procedures as needed.**Collaboration with the Information Security Management:** I ensure agile practices are aligned with the company’s security objectives.Committed to promoting an agile and collaborative culture, driving team excellence, and delivering continuous value.

Florianópolis, Santa Catarina, Brazil

Facilitate ceremonies (Daily, SOS, Planning, PI Planning, Retrospective, and Review/Demo), discussions, decision-making, and conflict resolution. Communicate with other managers, developers, POs, and specialists on product questions and technical issues. Track and communicate the team's velocity and sprint release progress. Ensure that teams are practicing Agile principles and values.Work closely with stakeholders to ensure that all dependencies and impediments are understood, allowing new features to be delivered in a timely manner. Assist with internal and external communication to improve information transfer. Help organize and prioritize the backlog. Ability to deliver under tight deadlines. Ability to align deliveries with goal orientation. Facilitate planning, manage dependencies, manage risks, and perform analysis.- Implementation of the financial product Open Banking - Open Finance regulatory banking and finance (Bradesco).- Conduct Scrum/KANBAN/SAFe ceremonies.- Support POs and stakeholders in structuring the Program Board.- Create administrative and operational control dashboards (JIRA Dashboard).- Create tracking pages for different implementation projects in Confluence (SITUATION WALL, SYSTEM DEMO, Integrated SOS).- Generate daily status reports on activities, risks, and continuous improvement action plans (PDCA).- Sprint control and management in JIRA/Confluence.- Squad Lead.- SCRUM / SAFe / KANBAN.- Resource management and leadership (DEVs) for allocation in various implementation projects.

Structuring Strategic Projects for Product Implementation and Integration (IT-Retail) Define and monitor sprints for deliveries according to client scope and priorities. Present internal status reports with delivery indicators, risks, and retrospectives. Conduct follow-up meetings to track project progress. Manage DEV-IT and HR-Admin resources. Control and allocate resources for work on various strategic projects. Monitor, create, and adjust the WBS schedule according to the Project Charter in Project Builder. Define and analyze process flow with suppliers for the initial structuring of projects. Initiate LEAN/Agile SCRUM/KANBAN culture within the DEV-IT team to minimize waste and improve delivery productivity.

Florianópolis Y Alrededores, Brazil

* Leading SCRUM/KANBAN/Retrospective ceremonies for development teams. * Receiving requests/defects for registration, triage, and flow control in the Kanban Board based on prioritized deliveries aligned by POs and stakeholders. * Preparing weekly status/reports. * Implementing LEAN culture and agile mindset for continuous improvements. * Process mapping. * Root cause analysis and problem resolution.**Resident Teams Coordinator** March 2018 - April 2019 (1 year 2 months) Florianópolis, Santa Catarina Coordinating the N1 External Support teams (Resident Teams) under my responsibility, ensuring processes and service flows through continuous training aimed at achieving customer success. Coordinating product implementation processes according to business rules, aligning hiring processes with HR for the creation of resident teams as required by the contract. Defining and organizing necessary resources for the execution of support services.

Florianópolis, Santa Catarina, Brazil

Coordinate the N1 External Support teams (Resident Teams) under my responsibility, ensuring service processes and workflows through continuous training aimed at achieving customer success. Coordinate product implementation processes according to business rules, align hiring processes with HR for the creation of resident teams as required by the contract. Define and organize the necessary resources for the execution of support services.

São Leopoldo, Rio Grande Do Sul, Brazil

Execution of processes for receiving, triaging, and prioritizing remote support requests generated by client users through channels such as phone, email, chat, and intranet, in order to develop solutions and guide users according to the scope of the contracted services. Monitoring SLAs and management indicators, providing continuous improvement suggestions for support processes, and leading high-performance teams.

Porto Alegre Y Alrededores, Brazil

Execution of processes for receiving, triaging, and prioritizing remote support requests generated by client users through channels such as phone, email, chat, and intranet, in order to develop solutions and guide users according to the scope of the contracted services.