Chris Mengel Email & Phone Number

Lewes, DE, US

Essen, North Rhine-Westphalia, DE

• Provide leadership and strategic roadmaps for all Global Infrastructure, Networks, and Unified Communications teams
• Develop and drive long-term strategy for IT infrastructure, architecture, and operations to ensure delivery of high performing, secure, and reliable solutions across the enterprise
• Lead global teams of technical experts responsible for the architecture design & deployment, daily operations support & upkeep, and continuous monitoring of all enterprise infrastructure, networks, and voice &.
• Partner with Security to ensure IT operations are meeting security guideline and standards

Essen, North Rhine-Westphalia, DE

• Lead IT Network and Infrastructure support and operations to ensure the stability, availability, security, and performance of network and data center operations for North America and Latin America
• Drive the improvement of existing infrastructure and lead new projects related to network and infrastructure across the various countries in the Americas to ensure integration and compliance with Brenntag Global.
• Acting chairman for Brenntag Global Infrastructure Board and representative for the Americas in discussions on a potential future global network and infrastructure projects and alignment with global strategies.
• Coach and develop staff and relevant teams to perform their jobs effectively and efficiently

Essen, North Rhine-Westphalia, DE

Reading, PA, US

• Manage technical team of network professionals, including staffing decisions, coaching, performance management and pay recommendations
• Demonstrate technical leadership ability, staff development and succession planning
• Develop and maintain core ITIL skills within the Network team
• Organize resources and establish priorities
• Maintain effective working relationships with team members, other support teams, management, and coworkers, as well as outside consultants and service providers
• Ensure system and data integrity, backups retention, and compliance requirements are met

London, Greater London, GB

• Install, manage, and support all aspects of network, including Cisco routers and access points, HP switches, and Dell Windows 2000/2003 servers for multi-building sites in Malvern, PA, Detroit, MI, and the.
• Install, manage, and support all aspects of Cisco VoIP phone system.
• Design and implement upgraded Citrix Presentation Server 4.5 farm to host business systems applications.
• Project leader for migrating GroupWise email system from Novell NetWare servers to MS Windows servers. This was the first J.M. site in North America and only the 5th J.M. site globally, to change the email architecture.
• Plan and implement backup strategy that reduced full network backup time by 85%.
• Manage and support Data Storage Architecture and Backup for EMC SAN.

Shelton, Connecticut, US

• Provide technical troubleshooting to determine the root cause of issues for which immediate resolution is not apparent, including application, hardware, communications, and security issues
• Interact with user community and explain the remedy to the problem in simple, concise, user-friendly language
• Perform basic troubleshooting, user administration, service desk development, and other related tasks as needed
• Participate in the development of the Help Desk processes and system throughout the enterprise
• Develop training material and documentation for Service Desk procedures and policies
• Assist with development and maintenance of the Remedy Help Desk system

Mclean, Virginia, US

• Led efforts to update and improve multiple intranet sites that outline various fulfillment processes used across all North American locations
• Provide training and support for audio/video-conferencing, VPN, and other remote access solutions for PSC analysts
• Test and assist in the implementation of new call tracking software
• Improve PSC resolution processes by collaborating with other teams across North America
• Primary liaison between Advanced Resolution Team and Primary Service Center analysts
• Administration of North American user’s Lotus Notes accounts