Christopher Messier Email & Phone Number

West Warwick, Ri, Us

Johnston, Rhode Island, Us

As a Lead Business Analyst, I spearhead the analysis and interpretation of complex business requirements to drive strategic initiatives and operational improvements. Leveraging my extensive experience and expertise, I collaborate closely with stakeholders across departments to identify business needs and translate them into actionable insights and solutions.In this role, I work with Product teams, providing guidance and mentorship to Product Owners and Project Managers to ensure the successful execution of projects and delivery of high-quality results. I lead requirements gathering sessions, conduct thorough data analysis, and facilitate workshops to foster innovation and alignment with organizational goals.Additionally, I serve as a key liaison between business units and technical teams, bridging the gap to ensure clear communication and understanding of project requirements. Through my leadership and strategic vision, I drive process improvements and recommend best practices to optimize workflows and enhance business performance.Furthermore, I actively contribute to the development and implementation of Agile methodologies, including Scrum and Kanban, to promote collaboration, transparency, and continuous improvement within the organization. By championing a customer-centric approach and fostering a culture of innovation, I am committed to driving sustainable growth and delivering value to stakeholders.

Boston, Massachusetts, Us

Providence, Rhode Island, Us

As a Project Manager / Scrum Master, I orchestrated the seamless transition of project operations by collaborating closely with the product team to understand their standard operating procedures, processes, and cultural nuances. I took the lead in organizing and facilitating all aspects of the Agile framework, including sprint planning, retrospectives, and daily scrums, ensuring alignment with team objectives and timelines.In this capacity, I oversaw the successful delivery of product updates and enhancements to over 600 users, driving continuous improvement and maximizing stakeholder value. I meticulously defined the scope, agenda, and content for project meetings, fostering productive collaboration and communication among team members.Furthermore, I worked in tandem with the product owner and analysts to streamline the requirements intake process, scheduling regular status updates to track project progress and address any emerging challenges proactively. My expertise was instrumental in crafting comprehensive documentation and delivering insightful presentations summarizing project objectives and status updates to key stakeholders.Through proactive leadership and strategic planning, I played a pivotal role in optimizing project workflows and driving successful project outcomes. By leveraging Agile principles and methodologies, I cultivated a culture of collaboration, transparency, and continuous improvement, ensuring the achievement of project goals and exceeding user expectations.

Boston, Massachusetts, Us

As a Workflow Analyst, I played a pivotal role in team development and accountability, fostering a culture of collaboration and excellence within the organization. I provided guidance and coaching to Scrum Masters, empowering them to refine and evolve Agile processes to enhance sprint velocity and optimize project outcomes.Additionally, I spearheaded the development and implementation of workflow strategies within the customer's cloud environment, ensuring alignment with ITIL and Agile frameworks. This involved working closely with cross-functional teams to design and implement workflow processes and guardrails to streamline development and enhance efficiency.Furthermore, I was assigned to the "governance" team, where I contributed to the establishment of workflow standards and guidelines for future development projects. Leveraging my expertise in Agile methodologies and ITIL practices, I played a key role in defining governance protocols and ensuring adherence to best practices throughout the development lifecycle.

Exeter, Rhode Island, Us

As a Business Analyst, I facilitated meetings with business units to review current state and future state process with efforts to Lean processes by improving operational efficiency. During sessions, we would evaluate and recommended future process changes to align with ITIL framework. Developed Subject Matter Expert level knowledge of Sales Operations processes to better assist Product Owners in road mapping solutions for their respective business units. Ensured that the team worked in accordance with the approved company operating policies, procedures, practices, and methodologies. Developed ongoing processes and frameworks for Business Analysts to use as a guide that aligned with IIBA's BABOK V3.Additional duties performed as ScrumMaster were to work with teams to develop processes that allowed the teams to transition from waterfall development to Agile methodologies. With this transition, I worked with Product Owners to develop and groom product backlog items, and develop strategies for future product release needs. Coached development team to self-organize and to deliver effective solutions using sprints. Coordinated with management and product teams to analyze sprint results and performance.There were additional duties performed above and beyond when functioning as team lead. In this role, we developed an environment that fostered mentoring of other members on development practices, business analysis, Lean, ITIL, and Agile Scrum processes. Communicated with business unit leaders, management, and internal customers regarding outages, incident escalations, and requested changes that were managed or performed by the team. Managed team's service levels along with incident and request aging.

Exeter, Rhode Island, Us

As a Business Analyst, I facilitated meetings with business units to review current state and future state process with efforts to Lean processes by improving operational efficiency. During sessions, we would evaluate and recommended future process changes to align with ITIL framework. Developed knowledge of Microsoft Dynamics CRM, ServiceNow, Scribe, and Sage MAS 100 platforms. Part of the project team that successfully rolled out three major line of business upgrades at one time as well as developing the integrations that connected this ecosystem of applications. Worked with Subject Matter Experts and Stakeholders to perform user acceptance testing for Dynamics CRM. The procedures, practices, and methodologies developed during testing formed the framework of all user testing in the future.

95877 Bezons, Fr

As Process Analyst for Atos, I was a pivot member of the account management team. Performed several functions from report building, data analysis, and presentation of findings to customer executive level management teams. Responsibilities also included acting as a member of Change Advisory Board and Production Readiness Team. Duties also required the discovery and mapping of processes owned by the account team and point of contact between on-site team the counterparts on the remote service desk.

Bachelor'S Degree, Business Administration - Entrepreneurship

Associate Of Science (A.S.) Degree General Business, Business Administration And Management, General