• Applied 5-point play strategy for superior client experiences.• Exceeded client expectations, cultivating loyal clientele.• Achieved 18% customer request rate, ensuring high service satisfaction.• Consistently drove $392 weekly in product sales.

• Directed daily operations, managing administrative tasks and ensuring smooth office functioning.• Spearheaded recruitment and onboarding processes for new stylists, fostering a cohesive team environment.• Motivated stylists through weekly goal-setting sessions, focusing on productivity, product sales, and customer engagement to drive store growth.• Cultivated and maintained strong client relationships, ensuring high levels of customer satisfaction and loyalty.• • Maintained compliance and operational excellence through effective application of HR and corporate policies.

• Successfully sourced and recruited qualified candidates through effective sourcing strategies.• Collaborated with leadership to develop and implement recruitment strategies, ensuring alignment with organizational goals.• Facilitated onboarding and new hire orientation processes to ensure smooth integration of new employees