Chris Mohn Email & Phone Number

Rhode Island, United States

Woonsocket, RI, US

Atlanta, GA, US

Developed the PMO onboarding implementation methodology: Organize, Prepare, Execute, Rationalize and Accept (OPERA) for new customer engagements. Key aspects of work: documenting processes, creating tools and developing reporting to address capacity, utilization, performance and risk. Provided program-level leadership to F500 / FG500 multi-tenant.

Atlanta, GA, US

Providence, Rhode Island, US

Managed a team of data engineers and process improvement resources to deliver Customer Experience (CX) analytics, reporting and service delivery improvements. Provided actionable insights and influenced their prioritization across Communications, Marketing, Product Management and Operations teams. In 2012 we reduced ATM / Debit card complaints by 25% and.

Providence, Rhode Island, US

Created the strategy and vision (Process, Technology and People) for all customer communications. Managed a team of program managers, project managers and process improvement specialists to develop a portfolio of projects (tactical and strategic) that would deliver the desired end-state. Approved for $5MM in strategic investment that delivered more than.

Providence, Rhode Island, US

Led a team of engineers responsible for the strategy and technical approach to Server Consolidation / Virtualization, Microsoft Active Directory (AD) and Storage Area Network (SAN). Approved for $8MM in investment and delivered a scalable and reliable infrastructure to support a growth through acquisition business model. Led a cross-functional team.

Led the service operations team responsible for the key business processes and developed operational metrics to support a 24 x 7 x 365 managed security services provider (MSSP) offering. Managed a cross-functional team that delivered a collapsed order fulfillment cycle time of 60%; attained a 50% improvement in first call resolution (FCR) of customer.

Oracle Enterprise Resource Planning (ERP) software selected and implemented as Y2K solution for multi-site manufacturing company. Developed corporate consensus on business drivers, defined the overall scope and identified key investment / payback for the implementation. Led team through a Big Bang implementation that included: financials (GL, AP, AR and.

Led the product development and oversaw manufacturing efforts for chemical container SBU, driving ISO 9000 certification, improving product quality while reducing manufactured cost and beating the competition through innovative design. Efforts led to two US Patents, 5,657,790 (valve design) and 5,794,660 (manufacturing process) and were key to winning.

Designed, developed and implemented a reusable chemical delivery system for the automotive industry; Ford, Chrysler and Volvo standardized on this system. Creative energy, innovative design and dedication in delivering this program was formally recognize by Ford's supply chain.

Project liaison for two U.K. companies (Flight Refueling, Hymatic and Dowty) providing key subsystems to Advanced Device Countermeasure (ADC) MKIV Program. Managed aggressive development programs; concept review, detail design, prototype build/test and delivery of production qualification units. Systems were delivered ontime and on budget.

Provided design and manufacturing support for Air-Launched Expendable Bathythermograph (AXBT), a high volume and low cost electro-mechanical product. “Skip lot” status in product quality achieved through deployment of statistical control (SQC / SPC) and MIL-STD-105D.