Chris Mohn Email & Phone Number

Rhode Island, United States

Woonsocket, Ri, Us

Atlanta, Ga, Us

Developed the PMO onboarding implementation methodology: Organize, Prepare, Execute, Rationalize and Accept (OPERA) for new customer engagements. Key aspects of work: documenting processes, creating tools and developing reporting to address capacity, utilization, performance and risk. Provided program-level leadership to F500 / FG500 multi-tenant engagements. Actively influenced both the critical path and critical thinking to maintain the focus on solution value and service delivery. Managed the cyber-security deployment for the $7.5B spinoff in Healthcare sector. Led the cyber-security technical refresh program for Consumer Staples sector. Program lead of the cyber-security deployment for parent and integration of acquisition in Hospitality sector. Managed multiple teams of project managers and engineers responsible for implementation. 24 of 25 installed customers are still doing business with SCWX today.

Atlanta, Ga, Us

Providence, Rhode Island, Us

Managed a team of data engineers and process improvement resources to deliver Customer Experience (CX) analytics, reporting and service delivery improvements. Provided actionable insights and influenced their prioritization across Communications, Marketing, Product Management and Operations teams. In 2012 we reduced ATM / Debit card complaints by 25% and delivered over $1MM in annual savings; recognized by American Banker in their monthly magazine. In 2013 / 2014 we were recognized by JD Powers as a Top-5 in financial services for improved customer experience.

Providence, Rhode Island, Us

Created the strategy and vision (Process, Technology and People) for all customer communications. Managed a team of program managers, project managers and process improvement specialists to develop a portfolio of projects (tactical and strategic) that would deliver the desired end-state. Approved for $5MM in strategic investment that delivered more than $40MM in benefits over five years. Approved for tactical investment of $2MM that delivered $8MM in benefits over three years.Led a team of process improvement resources in GE Work-Out methodology and program implementation for Operations. Localized the approach, organized and trained our team in delivery: facilitated over 1,000 Work Outs, realized $12MM in benefits and engaged over 5,000 colleagues.

Providence, Rhode Island, Us

Led a team of engineers responsible for the strategy and technical approach to Server Consolidation / Virtualization, Microsoft Active Directory (AD) and Storage Area Network (SAN). Approved for $8MM in investment and delivered a scalable and reliable infrastructure to support a growth through acquisition business model. Led a cross-functional team responsible for the Target Operating Model (TOM) to support endpoint Helpdesk and Desk-Side services. Managed the RFQ and RFP processes to outsource these services to Siemens Business Services (SBS) and provided leadership / oversight to the team responsible for implementation.

Led the service operations team responsible for the key business processes and developed operational metrics to support a 24 x 7 x 365 managed security services provider (MSSP) offering. Managed a cross-functional team that delivered a collapsed order fulfillment cycle time of 60%; attained a 50% improvement in first call resolution (FCR) of customer service issues; and reduced inventory 70%. Managed 3rd party team in concept, design and build of a state-of-the-art secure network operations center (SNOC) in the midst of the dot-com bubble.

Oracle Enterprise Resource Planning (ERP) software selected and implemented as Y2K solution for multi-site manufacturing company. Developed corporate consensus on business drivers, defined the overall scope and identified key investment / payback for the implementation. Led team through a Big Bang implementation that included: financials (GL, AP, AR and Cost); manufacturing (WIP, MPS/MRP, INV, Capacity and ENG/BOM); and distribution (OE and PO). Highlights included: improved inventory accuracy and reduction through JIT/KANBAN; standardized planning, scheduling and manufacturing; reduced order fulfillment cycle time; and improved order accuracy, pricing and manufacturing costs.

Led the product development and oversaw manufacturing efforts for chemical container SBU, driving ISO 9000 certification, improving product quality while reducing manufactured cost and beating the competition through innovative design. Efforts led to two US Patents, 5,657,790 (valve design) and 5,794,660 (manufacturing process) and were key to winning solesource, multiyear contracts with Allied Signal and RhonePoulenc.

Designed, developed and implemented a reusable chemical delivery system for the automotive industry; Ford, Chrysler and Volvo standardized on this system. Creative energy, innovative design and dedication in delivering this program was formally recognize by Ford's supply chain.

Project liaison for two U.K. companies (Flight Refueling, Hymatic and Dowty) providing key subsystems to Advanced Device Countermeasure (ADC) MKIV Program. Managed aggressive development programs; concept review, detail design, prototype build/test and delivery of production qualification units. Systems were delivered ontime and on budget.

Provided design and manufacturing support for Air-Launched Expendable Bathythermograph (AXBT), a high volume and low cost electro-mechanical product. “Skip lot” status in product quality achieved through deployment of statistical control (SQC / SPC) and MIL-STD-105D.