Chris Mold Email & Phone Number

Barangaroo, Nsw, Au

Barangaroo, Nsw, Au

To lead and manage the Europe Applications Services Team which will deliver the Corporate Services and Business Applications towers within the Europe region. Aligning with global priorities and deliverables while ensuring suitable application services are delivered and supported across the full portfolio of Lend Lease Europe business, in accordance with the global support model and company policies and procedures. Deliver agreed service levels within budget for the maintenance and operations of Lend Lease application services, utilising internal and also external providers where appropriate.To provide Business Analysis, SME knowledge, Training and Support for Lend Lease staff and 3rd parties and for IT projects when required.Scope of role is the leadership and management of the team across the Corporate Services and Business Applications towers delivering IT services to the Europe business under the direction of the Head of IT Operations. This includes line management responsibilities, such as objective setting, day to day management of staff, performance management, development planning and other HR aspects of the role.

Barangaroo, Nsw, Au

Coordinate Employee Computing Team's support activities including service desk and/or local first level on-site teams. Provide technical assistance to provide operational support to the ICT function. Provide technical input, feedback and support in the identification of issues which may include identifying training needs or application development/ infrastructure enhancements. Monitor information systems and supervise existing system processes to ensure compliance with legislative and organisational requirements. Build and maintain relationships across the team(s) including and provide guidance and support by training, mentoring and coaching team members to develop internal expertise and ensure that staff are adequately resourced to perform. Leading by example, promote and foster a performance culture to drive accountability.Line management responsibilities, such as objective setting, day to day management of staff, performance management, development planning and other HR aspects of the role.

Barangaroo, Nsw, Au

Support internal ICT systems and perform hardware troubleshooting and repair on desktop and laptop equipmentProvide technical support and guidance to the ICT Business Support team where required.Support standard LL systems software suites and networking environment.Provide ICT support to end users for office automation applications, such as word processing, spreadsheets, databases, e-mail and other productivity software.Interact with users by means of telephone conversations and face to face in order to provide an optimal solution.Installing and providing second level support for all hardware including PCs, laptops, mobile devices and peripherals.Provide basic data network troubleshooting.Maintain user documentation, procedures and libraries for installed products.Monitor and track fixes and upgrades for PC’s.Liaise with third party ICT suppliers and maintainers.Maintain good working relationships with manufacturers, suppliers and other external third parties and liaise with peers throughout the corporation to ensure continuity and efficiency on all project sites.Ensure all projects / work efforts follow change management principles and are recorded using the agreed process.Analyse new desktop technologies consistent with the needs of the business and seek new ways to improve current technology and business processes.Providing technical leadership to team members.

Gb

Leeds, West Yorkshire, Gb