Chris Mormance Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

Nsn-Arlington Heights

• Improved IT key outage total hours by 42% by program managing the Outage Reduction Program resulting in operational savings of € 23.7M.• Slashed IT key outage volume by 21% by managing and mentoring 5 Green Belt projects designed to reduce downtime.• Decreased IT outages related to failed firewall changes by leading a Green Belt project resulting in € 2.6M of operational savings.• Developed and deployed MS office applications to enable end user to retrieve and augment IT outage data from ServiceNow application into an SQL server database. o Applications developed in VBA, ASP classic, and Microsoft SQL Server 2005 / 2016• Achieved standardization within department by developing and documenting processes that did not exist for managing IT Quality in Nokia. o Data validation process for Key Outages used in various green belt projects.o Key Outage Reporting process.o Continuous Improvement process for IT Quality.o IT Quality Automation Approval process.

Arlington Heights, Il

Oversaw development and release of Quality Automation software tools for the Nokia Quality team. Translated business requirements to technical requirements for IT developers.• Attained TL 9000 and ISO 9001 certification for Nokia by orchestrating the release of the End to End Quality Metrics tool, working with IT and 3rd-party vendors. • Retained 3rd-party vendor used for Customer Perceived Metrics team by leading Quality Audits which enabled Global Operations in Nokia to choose the vendor as a business partner.• Architected software solutions and performed as Product Owner in Agile developed projects which allowed 5 software tools to be institutionalized in the Quality Department. • Developed test scripts and test case scenarios for automation projects.• Developed ad-hoc queries enabling Quality and Customer Support teams to do in-depth analyses on various data sources.o Applications developed in JAVA, ASP Classic, ASP.NET (VB and C#), HTML5, PHP, ORACLE, SQL Server 2005, 2016, and Office 365

Schaumburg, Illinois

Governed quality for cellular site products for the WiMAX and iDEN product lines. Supported ISO / TL 9000 organization by leading internal audits. Created software solutions to help manage system releases.• Developed and deployed quality reporting tools to help system releases obtain Virtual Zero defects in their software products.o Applications developed in JAVA, VBA, ASP Classic, ASP.NET (VB and C#), PHP, ORACLE, SQL Server 2005 / 2016, C, MASM, PERL, UNIX Shell Script (BASH and KornShell), QBASIC, and HT BASIC • Led program to migrate Motorola Customer Support database to Nokia Customer Support data warehouse.• Industrialized interfaces to iDEN and LTE data warehouses to interreact with COTS solutions.• Enabled iDEN division in obtaining ISO 9001 and SEI level 5 certification through software automation.

Designed automated tests for cell phone batteriesTroubleshoot batteries that failed automated testsDesigned IT Network for automation test baysDesigned electrical tests for cell phone batteries