Reverse Logistics - Product Support Administration Coordinator And Customer Relations
● Provided account care/warranty processing/RMA processing and tracking for clients● Processed orders/Inside counter sales/General office duties● Managed inventory and logistics● Purchasing inventory from National/International suppliersDuties included customer support and coordinated service flow. Monitored product in and out of warranty periods. Provided technical support to sales and authorized network. Performed and collaborated with all in-house departments and outside sales team on service and sales projects ensuring requirements were met by providing quick turnaround. Reduced spare parts inventory and book value on all three brands we supported over a 6 month period. Organized and restructured parts and service division, cross-trained staff for most administrative rolls enabling headcount reduction, saving operating overhead costs. Provided customer account care and exceptional customer service. Built long-lasting relationships with inside and outside networks