Chris Murphy Email & Phone Number

Stockton-On-Tees, Gb

Teesside

Teesside

Cleveland, United Kingdom

• Creation and establishment of a fully functioning fraud investigations department.• Management of a small team.• Producing monthly accountancy reports.• Removal of credit searches via Callcredit. • Inspecting credit searches using LendProtect software.• Investigation of reported and suspected fraudulent accounts to identify fraudsters.• Liaising with police and financial organisations to provide evidence for prosecution. • Constant analysis of the system to identify weaknesses that would leave the company vulnerable to fraudulent attacks and then reporting any findings to developers.• Weekly meetings with managing director to report findings and progress.• Responding to financial ombudsman complaints.• FCA compliance.• Attend CIFAS (UK’s fraud prevention service) conferences.

Cleveland, United Kingdom

During the first three months of employment with 4finance I was involved with the implementation and growth of the new brand Vivus.co.uk into the UK market. Some of my responsibilities involved the creation of action plans, risk assessments and contacting marketing companies. I travelled to Head Office in Riga, Latvia to localize an existing web platform in order to comply with UK legislation, from this I gained experience using HTML editing software.Key responsibilities included:• Inbound and outbound calls.• Resolving customer issues or complaints in an effective and professional manor.• Verifying products and prices and taking payments over the phone. • Maintaining a thorough knowledge of banking products and services.• Perform detailed data logs for each customer after communication via phone, e-mail or online chat service.

Cleveland, United Kingdom

Receptionist,Machines Attendant,Administration,Children’s Party Organiser, Kitchen and Bar staff. This was a fast paced environment and I gained a vast amount of experience working face to face with customers providing exceptional customer service. I was required to be highly organised and efficient given the staff to customer ratio.

National General Certificate In Occupational Health And Safety, Occupational Safety And Health Technology/Technician

Cswip 3.0 - Visual Welding Inspector, Welding

Visual inspection procedures; relevant codes of practice, terms and definitions; welding processes and typical welding defects; weld.

Hnc, Chemical Engineering

Modules studied: Reaction Engineering and Mass Transfer Operations, Introduction to Transport Phenomena, Applied Fluid Mechanics.

Foundation Degree, Engineering