Chris Musick Email & Phone Number

• Developed and implemented programs to grow annual revenue from $150,000 to more than $6,000,000• Led programs to identify sales opportunities within the current customer base, and to create specific messaging for each group and account• Managed the rebranding of all marketing collateral through product name changes, market expansions, company acquisitions, and corporate mergers• Created content to support ongoing sales initiatives based on new product functionality, market trends, and current events• Developed new product presentation techniques to drive customer understanding of product value, functionality and enhance outdated processes• Acted as a product expert during the sales cycle to lead and/or support ongoing sales opportunities• Created documentation on how to identify, position, and present the solution across multiple teams including new hires, inside sales, presentation teams, sales executives, services, support, customer success, and renewals• Acted as a liaison between customers, prospects, and internal product teams to identify common feature demands, leading to increased sales and satisfaction• Managed RFP requests to ensure timely and accurate responses for developing sales opportunities• Led an initiative to document all system functionality to support enterprise-level sales initiatives as well as ongoing customer support and internal training• Managed multiple industry conferences to present the product to new and existing customers, as well as targeted accounts and prospects • Streamlined information gathering from initial client discovery to the sales presentation to services turnover ensuring client satisfaction and retention• Trained new team members on how to present, sell, and drive demand for our product• Managed all customer reference requests to identify appropriate current customers to speak to potential customers sharing similar goals, traits, and industries

Lowell, Ma, Us

• Developed processes to efficiently transition clients from sales booking into the implementation processes, including information collection and documentation, and standardized client communications• Created a system to assign new client implementations to the appropriate team member based on individual team member capacity, experience, specific skill set, and current workload• Implemented a system to track and manage current client projects, including projected hours and hours, worked• Acted as the escalation point for new and existing client issues and provided technical guidance to ensure continued implementation success

Lowell, Ma, Us

• Developed employee onboarding and training programs to efficiently prepare newly hired implementation consultants to manage assigned client projects• Managed a large client base including launching multiple complex clients while simultaneously supporting existing client demands• Worked with internal clients to ensure current product and business knowledge needed to successfully execute specific duties

Chicago, Il, Us

• Implemented new clients and supported existing customers• Prospected and sold to new clients within national territory

Chicago, Illinois, Us

National Account Executive• Managed 70+ client benefit platform implementations for Fortune 500 companies, state governments, and large associations• Served as the main point of contact for all major national accounts representing more than $1.5 million in annual revenue• Coordinated client enrollments in various specialty and voluntary insurance products • Deployed targeted client launch campaigns and continued communications programs• Developed reporting systems for internal and external clients• Balanced client requirements with internal initiatives• Developed monthly cash flow and commission tracking programs• Competed and won Starbucks business through an intensive RFP process, replacing 10-year incumbent provider• Managed implementation, marketing, and launch of online perks and benefits platform• Worked closely with multiple insurance carriers to offer partners multiple lines of insurance products• Replaced internally run statewide Work-Life Employee Discount Program with PerkSpot discount platform• Created integration plan for all existing State relationships• Worked with multiple levels of State government to ensure a smooth transition to the new programSales Executive• Secured major contracts with national clients including major hospitality, insurance, technology, and logistics companies• Developed and implemented new programs for existing clients• Prospected new clients within a national territory

• Sold online automotive advertising and analytical tools to automotive dealers• Sold suite of web-based automotive sales products and dealer management systems to automotive dealers• Managed a multi-state sales territory of automotive dealers• Researched and prospected new markets• Created training materials and manuals for new hires and executive teams• Acted as a central resource to customers for any questions or concerns related to NeoSynergy products and services

Cincinnati, Ohio, Us

• Managed up to eight junior members of the department• Assisted customers with any questions and concerns• Stocked and merchandised the produce departmentComputer Assisted Ordering (CAO) Reset Team• Improved accuracy of Computer Assisted Ordering systemAchievements• Named to Store Advisory Board• Improved the work environment and morale of all store employees

• Compiled and produced consumer-friendly online auto reviews.