Chris Norris Email & Phone Number

Boston, Massachusetts, Us

Through a single app, Bicycle Health combines Medication for Opioid Use Disorder (MOUD) with behavioral healthcare, drug screening, therapy, and peer support. Bicycle Health is the largest medical group in the U.S. providing MOUD treatment via telemedicine. We have a full-time medical team of physicians, PAs, and nurses licensed across 32 states and we have insurance contracts that cover nearly 120 million lives.We’ve served over 32,000 patients with our peer-reviewed care model, which has been shown to deliver best-in-class outcomes. Published data on our care model shows we have an 80% of insured patients retention at 90 days (the industry average is 44%) and a urine drug screen falsification rate of less than 3% (the industry average is 5 to 18%). See our published research at http://www.bicyclehealth.com/research

Fractional CTO services for startups, providing expertise on all aspects of software development leadership. 10% of revenue donated to organizations supporting under-represented minorities in STEM fields

Los Angeles, Us

Providing product management and software development consulting

Austin, Texas, Us

- Built the "AWS of Virtual Care" - a modular SaaS platform with integrated clinical workforce marketplace, to allow clients to quickly launch and innovate on virtual care experiences. Over 1.3m patients treated, 5x ARR growth in 2021- Grew Product and Engineering 10x with industry-leading diversity (~40% female engineers, and ~75% under-represented minorities), and highest CultureAmp scores in the company- Established Information Security and Compliance function and led them through HIPAA-compliance and SOC2 audit success- Generated 20+ patentable inventions for virtual care technology and clinical workforce marketplace management

San Francisco, California, Us

Darby Smart was acquired by Grove Collaborative in April 2019- Designed and evolved platform to deliver shoppable video experiences to 5m+ monthly active users. Scaled technology stack to serve 50x traffic loads, and reduce page render times by 96%. Marquee customers including Amazon, Michael's, L'Oreal and Warby Parker, saw purchase conversions up to 100% more cost-effective than other channels.- Defined new direct-to-consumer business model to leverage our platform to sell our own physical product line. Launched in 4 weeks and ramped to 1000s of monthly subscribers in 1 quarter, with multi-million dollar run-rate. - Architected system for repeatable 'zero cost' user acquisition, bringing tens of thousands of community content creators to the platform. This resulted in doubling user-generated video content creation rates over a period of 3 months.- Led Analytics team to identify drivers of long-term user retention. Presented findings and drove associated discussions at company board meetings to get board buy-in for strategic direction.I'm pleased to say my engineering team was 30% female, and our leadership team 80% female. We are on angellist's "20 Female-founded Startups To Join In 2018" - https://angel.co/job-collections/20-female-founded-startups-to-join-in-2018.

Mountain View, Ca, Us

- Established and ran 'skunk works' Labs/Accelerator teams aimed at disruptive innovation. Tested 6 mobile app ideas in 9 months and launched one as a full-scale, Yahoo-branded product. Teams and technology choices optimized for rapid ideation, launch and iteration of apps for market exploration (4 weeks from user-tested wireframes to App Store).- Grew engineering team from 20 engineers to 50, in 9 months, while ensuring we maintained a high bar for technical ability and continued to have a strong culture of ownership, craftsmanship and collaboration.- Developed, mentored and established career growth for managers and engineers across the core Polyvore teams.- Modernized architecture and development practices to be API-driven. Rebuilt mobile web using node.js for blazing fast web performance. Introduced per-user content feeds allowing personalization with machine learning. This infrastructure served 20m monthly active users.

Austin, Texas, Us

- Ran cross-functional teams (Product, Engineering, QA, DevOps) transforming monolith to cloud-based microservice architecture, serving 500m users and 10’s of billions of page views a month. Pioneered new team structures and processes enabling R&D organization to grow from 35 people to 160 in 12 months.- Selected by executives to lead engineering organization in an acquired company (PowerReviews) at satellite San Francisco location. Objectives were to ensure successful execution, improve communication between sites, and identify and address leadership performance issues. Ran organization of 4 managers and 50 engineers, building 3 products.- Rapidly established reputation for being able to maximize team performance, improve quality and refine processes. Repeatedly moved between different teams to identify, and fix, people and execution problems - Performed Engineering due-diligence for potential acquisition target, assessing people and product of a small startup

Us

Joined MessageOne, a B2B SaaS startup specializing in disaster recovery, backup and crisis management services for enterprises. MessageOne was acquired by Dell.Manager of development teams delivering three products, including the top 2 revenue-earners. Products deployed to global datacenters for use by 1000+ large enterprise customers with millions of end users, processing and accessing petabytes of data.- Managed a global development team with 11 direct reports, and 7 developers in India- 100% ‘top performer’ retention during tenure with consistently positive feedback from direct reports- Stellar reputation with support & product management for handling customer issues & roadmap activities- Only manager to have been asked to manage 3 products - received ‘Senior Manager’ title after only 2 yrs

San Jose, Ca, Us

Lead engineer and project manager for teams building next-generation operating system for the world's fastest, terabit-speed routing platforms for service providers ($1bn+ revenue). - Rapid promotions to noted “Technical Leader” position through contributions across entire OS program, resulting in multi-million dollar business wins with large Service Providers - Inventorship on five issued patents for innovative network management architectures and techniques - Represented Cisco in emerging IETF NETCONF XML device management standard meetings

Performed software development in a broad range of areas including networking protocol stacks and collaboration software. - Lobbied CEO for greater investment in R&D and gained approval for exploratory project using genetic algorithms for handwriting recognition. Created business plan, technical specification and prototype software. Provided weekly updates to executives and presentation for company meeting at conclusion of project. - Integrated with development teams of Fortune 500 companies OEMing DCL software, providing development expertise & Level 3 customer service and support (including Microsoft, IBM, Cisco Systems, NCR and Fujitsu) - Worked on-site at international locations: Herndon, VA and Seattle, WA.