Chris Narowski Email & Phone Number

Hartford, Connecticut, United States

Deliver next generation technical assistance to Connecticut manufacturers and guide them to adopt Industry 4.0 initiatives. Work collaboratively with a team of experts in Smart Manufacturing (SM) assisting CT manufacturers to implement SM for energy efficiency.Partner with the Business Development & Marketing teams to understand market needs and support program objectives. Collaborate with client teams to identify and implement innovative interventions that optimize performance.Conduct risk assessment and mitigation on project deliverables. Pinpoint resource constraints related to strategic business-related client needs.Manage company’s role in DOE grant funded SM program ensuring proper execution and management of client interactions.

Hartford County, Connecticut, United States

• Lead the transition of $30M utility Energy Efficiency program to a new implementation contractor through first year under new implementer. • Established client reporting and program management processes for: forecasting, reporting, incentive invoice processing and qa/qc, sub-contractor, and partner management. • Negotiated multiple increases in contract value in the first year increasing company revenue.• Hired and trained three new employees to support the program. • Updated program design and negotiated program goals and budgets with client for second year of the contract. • Launched Pilot program to test potential for new measure in market partnering with contractors and realtors to support initiative.

Hartford, Connecticut, United States

• Administered commercial lighting programs for six utility clients in four states• Full P&L accountability• Executed process changes for Reporting, Incentive QC, Partner Management• Transitioned program management to client in 1 stateo Identified positions for, and transitioned Program team into new roles within company

Hartford, Connecticut Area

Drive the profitability and goal attainment of consumer products programs companywide through the improvement and cultivation of existing product offerings. Define and monitor product and program KPIs. Regularly appraise products and their performance assessing client pain points. Optimize programs by enhancing product and solutions, documenting delivery standards and aligning product roadmaps to improve product performance. Recommend remedies for delivery teams in need of recovery and track performance against recovery goals. Lead improvement and cultivation of existing product offerings including pipeline for product enhancements and technology requests. Scoping and prioritization of product enhancements to improve competitiveness and profitability. Partner with functional leads to define, build out and launch updates. Develop business models and understand market trends to substantiate the retention of existing programs. Conduct financial analyses on products delivered through existing programs.

Springfield, Massachusetts Area

2017 – Present: Consumer Products Programs lead for South Client Portfolio Group, member of the South CPG Senior Leadership team. Direct $15 MM portfolio of consumer products programs for ten Utility clients across seven states. Manage remote team of 5 Program managers and 14 Office/Field Staff. Full P&L and BD accountability. Develop strategies to ensure successful program delivery according to individual contract terms. Track progress and adjust strategies and tactics as necessary to achieve program deliverables within the established budget; monitoring scope of work, goals, labor forecasting and budgets. Build, develop and grow business relationships vital to the success of the programs. Manage client communications and relationships, resolving/escalating client issues. Communicate through all appropriate channels, including regular client meetings, to make sure clients are informed about and satisfied with our work. Identify opportunities with clients for expanded work and making presentations as appropriate. Proposal development and program design. Provide input/recommendations on third party evaluation methods of residential consumer products programs. Communicate with internal operations leadership. Ensure deliverables coming from supporting departments/groups meet the quality standards and are delivered on time. Coordinate and monitor Quality Assurance and Quality Control processes for each program. Coach, mentor, motivate and supervise team members; ensuring professional and leadership development of program staff. Establishing and delivering annual staff development plans.

Springfield, Massachusetts Area

2016 – 2017: Consumer Products Programs National Services Team; primary point of contact for lighting manufacturers and retail partners for residential consumer products programs. Coordinate communications between industry partners and program teams. Subject matter expert for retail programs, program design and implementation strategies, evaluation support, retailer negotiations, marketing POP approval and merchandising strategies, pricing compliance, invoice /sales reporting issue resolution, industry regulatory updates. 2016 – 2017: Food Bank Programs Manager; Implementation of Food bank programs for a portfolio of nine utility clients. Identify eligible agencies within client service territory, execute distribution agreements with eligible agencies. Procurement of energy efficient products for distribution, coordination of product delivery and distribution. Marketing materials design and production, produce utility branded packaging and product information handouts. Coordinate distribution/volunteer events with Client and Food Banks. Change management; managed elimination of national food bank program team and transitioned responsibilities to the applicable client service and procurement teams across the country.

Springfield, Massachusetts Area

Direct $40 MM portfolio of residential consumer products programs for up to ten utility clients across five states.

Springfield Ma

Direct $40 MM portfolio of residential consumer products programs for up to ten utility clients across five states.

Implement Residential lighting and appliance energy efficiency program for utility clients. Provide leadership and pro-active direction to assigned programs. Write Memoranda of Understanding between client, manufacturers and retailers. Direct program coordinator who monitors Field Representative’s performance, maintains database, and drafts monthly field reports. Direct four Field Representatives, who promote multiple simultaneous programs throughout the program territory, educate customers, and generate increased adoption of energy efficiency measures. Constantly monitor incentive budgets and program performance, optimizing results and satisfaction of client. Create and approve point of purchase (POP) material, to be displayed in 400+ stores territory wide. Conduct weekly conference calls and quarterly meetings with client and rebate fulfillment contractor. • Exceeded annual savings goals 2009-2012. • Built weekly KPI trackers for Lighting, appliance, and combined programs to client’s specifications including projections for sales and implementation costs.

Directed the efforts of three Assistant managers and ten Associates in all aspects of the profitable operation of the Regional Store of this multi-site retail home décor chain, which generates $1.4 million in annual sales. Full P&L accountability. Set a pace of professionalism and high standards in every area of the business, serving as a model for other stores. • Opened three store locations during this period. Store openings are fast-paced high intensity operations of less than three weeks involving a temporary staff of up to 55, setup of all fixtures, displays and merchandise, staff training/evaluation and the building of a core staff.

Cheshire, CTOpened a new store

In October of 2001 I was promoted to Store Manager for the new Glastonbury, CT location. While Managing here I hoasted a 2 Divisional Workshops, and had the most sucessful "friends and Family event in the Zone. I also left Glastonbury from Feburary of 2005 until April of 2005 to open the store in South Hadley, MA. and complete the training of the manager who would run that store.

Mba, Business Administration And Management, General

Ba, Psychology

Activities and Societies: University SingersMinor in Human Resources