Chris Nelli, Ms, Management Email and Phone Number
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I am a Navy veteran and Risk, Operations & Management executive that leads high-performing teams to achieve operational excellence and mitigate risks. I develop and implement innovative strategies and processes that save money and increase efficiency.For instance, I developed a risk and control oversight process for quality assurance from across the US Consumer Bank of a major financial services company, where multiple independent front and back office quality assurance teams summarize and share their metrics, key takeaways, and areas of concern on a quarterly basis with the bank's Control Committee. My peers and my teams know me for my commitment to driving growth and profitability while maintaining the highest standards of integrity and compliance. I have expertise in navigating complex financial landscapes, evaluating risk and ensuring controls are effective. I am also very skilled at building, coaching, and developing empowered teams that deliver results in dynamic environments.These are my areas of expertise:LeadershipRisk ManagementOperational Risk & ExcellenceFinancial AcumenAnalytical SkillsProcess Analysis & ImprovementQuality AssuranceCoach & Develop TeamsProject ManagementTechnology ProficiencyRegulatory KnowledgeNegotiationCollaborationProblem SolvingI am open to new opportunities and can be reached at cnelli155@gmail.com
Jenius Bank
View- Website:
- jeniusbank.com/linkedin
- Employees:
- 462
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Director - Risk Program Credit Card OversightJenius BankRichmond, Va, Us
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Risk Program Credit Card OversightJenius Bank Apr 2024 - PresentProviding second line of defense (2LOD) oversight of the credit card program, guiding business stakeholders and senior management in the process and execution to ensure activities meet and adhere to company policies/guidelines and are within the risk appetite of the bank, while collaborating with the parent company to ensure harmony in risk plans and processes.
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Vice President - Head Of Issue Management And ControlsBarclays 2022 - Dec 2023London, GbSenior role within 1st line of defense (1LOD), ensuring effective governance was maintained across key customer processes and strengthening control environment. Establishing effective controls for Customer Servicing, Fraud, and Know Your Customer (KYC) Operations.Selected accomplishments:Planned, hired, trained, and managed Fraud / KYC issue management and control support team.Managed team of 9 Control Leads, overseeing dozens of issues addressing potential breakdowns as well as identification, development, and testing of controls to address gaps.Oversaw Risk and Controls Self-Assessment (RCSA) process for Fraud, KYC, and Call Center Operations, including evaluating inherent risk, testing controls, addressing any failures, and determining residual risk. -
Vice President - Senior Control Business PartnerBarclays 2020 - 2022London, GbOversight and governance role, assuring effective governance was maintained across key customer processes. Eliminated control gaps and control weaknesses by partnering with supported business, understanding their processes, and focusing efforts on confirming key risks were addressed.Selected accomplishments:Worked with business leadership verifying controls were operating effectively and providing meaningful challenge and oversight, proactively identifying potential gaps.Developed, implemented, and managed guidelines for quality assurance (QA) monitoring across Barclays Bank Delaware (BBDE). Provided quarterly QA updates to BBDE Control Committee.
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Vice President - Consumer Business Risk OfficerGoldman Sachs 2018 - 2019New York, New York, UsManaged building and maintaining the risk and governance program, including developing and assessing the RCSA, for the new consumer product that was being developed by Marcus: By Goldman Sachs: Apple Card.Selected accomplishments:Project managed over 2K hours of Risk support in building the Apple credit card. Worked with leadership to develop Key Risk Indicators (KRI’s) and initial RCSA prior to product launch.Saved $2M+ by evaluating risks and providing 1LOD risk approval for > 150 delivery procedures and agent tools in support of Apple Card launch, identifying multiple improvement opportunities.Served as Risk department Subject Matter Expert (SME) on quality - developed and wrote QA standards for Marcus: By Goldman Sachs businesses, covering RCSA validations, Risk-owned QA testing, and oversight of call center QA. -
Senior Department ManagerCapital One 2016 - 2018Mclean, Va, UsProvided QA support across all Capital One credit card lines of business and several front-line support businesses, supporting a network of 17K+ call center agents. Managed department of 85 QA team members across multiple US locations and teams in Manila, Philippines.Selected accomplishments:Delivered 14% improvement in QA department associate engagement scores by driving understanding and importance of customer experience, helping QA agents understand and embrace the role.Improved contact center regulatory and procedural adherence 30% by leading cross functional executive review meetings and collaborating with supported businesses on improvement opportunities.Managed QA portions of internal audit engagements for supported businesses, averaging at least 4 audits per year across 5 years. No findings identifying gaps in QA methods, personnel, or reporting. -
Department ManagerCapital One 2002 - 2016Mclean, Va, UsUS Card Operations, US Commercial Bank Operations, Canada Card Marketing, Compliance, US Card Marketing. Managed multiple teams of up to 50 associates. Received BPM certification.Selected accomplishments:Conducted process analysis on existing needs of credit card Fraud Department and built a quality (QA) program that supported Fraud operations, including strategy, design, staffing and execution.Managed 2nd line of defense (2LOD) compliance oversight of adverse action execution (based on applicable portions of the Fair Credit Reporting Act (FCRA) and the Equal Credit Opportunity Act (Reg B)).Served as Issue Management Lead (IML) for Canada Card, ensuring effective closure of risk events and issues while adhering to applicable policies and standards.
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Business AnalystCapital One 2000 - 2002Mclean, Va, UsUsed analysis to make strategic and tactical recommendations to solve business opportunities and challenges that improved automated telephone (IVR - Interactive Voice Response) cross-sell opportunities.Selected accomplishment:Utilized existing telephone functionality creatively, which drove 5% increase in digital channel usage.
Chris Nelli, Ms, Management Education Details
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Troy UniversityManagement -
United States Naval AcademyMathematics
Frequently Asked Questions about Chris Nelli, Ms, Management
What company does Chris Nelli, Ms, Management work for?
Chris Nelli, Ms, Management works for Jenius Bank
What is Chris Nelli, Ms, Management's role at the current company?
Chris Nelli, Ms, Management's current role is Director - Risk Program Credit Card Oversight.
What is Chris Nelli, Ms, Management's email address?
Chris Nelli, Ms, Management's email address is ne****@****one.com
What is Chris Nelli, Ms, Management's direct phone number?
Chris Nelli, Ms, Management's direct phone number is (703)-720*****
What schools did Chris Nelli, Ms, Management attend?
Chris Nelli, Ms, Management attended Troy University, United States Naval Academy.
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