Christopher Nicasio Email & Phone Number

San Antonio, Texas Metropolitan Area

Remote

Performed advanced data analytics and built analytics products (visualizations, dashboards, presentations etc.) to derive actionable recommendations to drive critical business decisions around marketing efforts. Drove the execution and analysis of internal A/B test projects to optimize marketing strategy and efficiency. Built predictive data models like LTV, Segmentation, etc. to support cost optimization and business growth.

San Antonio, Texas, United States

San Antonio, Texas Area

San Antonio, Texas Area

- As part of the broader Team, explores, develops, and delivers solutions to meet business needs- Applies technical knowledge to help create Customer-centric solutions to complex business problems, across multiple business areas- Independently converts business management questions into analyzable problems and provide solutions- Develops / applies algorithms, and mines and analyzes complex unstructured data sets to recommend solutions- Researches, analyzes, models, and reports on organizational data in support of Team projects- Collaborates closely / follows through with business owners to answer management questions and recommend actions- Presents findings to senior management in non-technical terms

San Antonio, Texas Area

- Leveraged business/analytical knowledge to collaborate on business objectives and influence strategic solutions- Applied scientific/quantitative analytical approaches to draw conclusions to answer the business objective and drive the appropriate change- Translates recommendation into communication materials to effectively present to colleagues for peer review and senior/lead analysts- Used visualization techniques to communicate relevant points of the analysis and ease the understanding for less technical audiences- Conducted exploratory data analysis (EDA) to scope projects- Thoroughly documented assumptions, methodology, validation and testing of all analysis

San Antonio, Texas Area

- Observed daily operations to identify work inefficiencies and implement plans to improve processes - Work with call center management to identify metrics that they want to see and develop reporting to track them daily- Oversee operations and allocate resources as necessary/required to meet daily departmental service levels across all functions- Oversee new acquisitions and implementations to insure a smooth transition of workload for both SWBC and their clients- Work in developing new members of the team to help them adjust quickly to the pace of daily tasks - Using mathematical and statistical methods for capacity planning on current and future business needs