Chris Niergarth Email & Phone Number

Calgary, Alberta, Canada

• Responsible for the day to day management of all Commercial and Retail activities and business at The Calgary International Airport. Including revenue and property management to airlines and other aviation air terminal service providers, air terminal space, retail, food & beverage, Duty Free and airport hotels.• Provide expertise, leadership, direction, guidance and coordination to key project initiatives that involve multi-disciplinary partners. Ensure that the Commercial and Retail program elements and the revenue generation components of development projects are identified and requirements are met. Recommend new, different, and/or non-traditional approaches to continually improve the overall level of services offered at the airport.• Develop, negotiate and keep up-to-date all Commercial and Retail space planning and lease documents. Ensure that all legal agreements are negotiated in good faith and with optimal revenue to the Calgary Airport Authority.• Provide leadership, direction and support to the Commercial team. Establish performance goals with direct reports that align with the strategic direction of the company. Evaluate and provide feedback on the performance and development of staff. • Manage the department's sales budget, operations and maintance budget and revenue budget; ensure efficient operation of all Commercial and Retail budgets within prescribed budgetary guidelines.• Collaborate with the Commercial management team, and key stakeholders, both internal and external along with Commercial and Retail partners.• Drive revenue growth for the Calgary Airport Authority through innovation, development and negotiation of commercial agreements.• Political and interpersonal savvy, with the capacity to establish credibility and nurture a broad range of relationships with both internal and external stakeholders.• Inspirational and motivational leadership skills with proven experience in aligning and developing high-performing teams.

Calgary, Alberta, Canada

• Oversee total management, training, and delegation for a high-performing team of Outside Sales Representatives, consistently achieving plan year-over-year while maintaining a budget of 40-million-dollars; adhere to all internal performance management targets in enacting employee reviews.• Support change initiatives, identifying opportunities for growth and restructuring within the district and implementing changes as needed. Lead the development and negotiation of multi-million-dollar contracts in support of these initiatives.• Collaborate with the Director of Sales to design and launch various sales promotions, customer incentives, new market opportunities, and competitive activity. Work with existing customers on strategies to increase revenue. • Monitor outside sales rep. call schedules, Salesforce.com reporting, making required adjustments to support maximization efforts in time vs. sales vs. cost; actively participating in sales meetings, promotions, and expos as needed to develop upon effective sales processes.• Accountable for preparing and monitoring annual territory sales budget, including forecasting profit and loss and managing operational expenses; submitting for review and approval to the Director of Sales. • Have been identified as an employee with exceeding potential, being placed on an advanced Individual Development Plan and working with a hired Leadership Coach over the last two years to continue to develop internally; the only employee selected for this program.• Guide outside sales reps through the preparation of client business reviews, assisting in the identification of client gaps and coaching on all tools necessary for performing daily tasks and managing profitability.• Contribute to the total hiring process including reviewing applications, attending interviews, and assisting with onboarding of new team members.• Participate in development and launch of strategic market plans for lead generation and territory growth.

Calgary, Alberta, Canada

• Succeeded in soliciting and prospecting new business both independently and in support of Outside Sales Representatives and District Sales Managers; exceeding annual targets in realized sales for the fiscal year. • Provided ongoing customer retention support following client transfer to District Sales Manager teams.• Designed customer proposals in alignment with identified business requirements, harmonizing SYSCO profitability targets with value-added customer service. • Provided consistent high-level coaching, training, and leadership to Outside Sales Representatives, coordinating and delivering performance feedback to further enhance professional development and achievement of independent and team-based sales goals. • Swiftly initiated and fostered long-standing business relationships with new and existing clientele, demonstrating dedication to account growth and development through continuous follow-up activities. • Determined profitability of new customer acquisition, assisting in business recovery initiatives as required. • Acted as a vital member of the Salesforce.com implementation team; facilitating training for the launch with the sales team and building buy-in and adoption accordingly.

Calgary, Alberta, Canada

• Succeeded in developing and maintaining a profitable sales territory by identifying customer needs, promoting new products, and providing a high level of customer service; solicited new business opportunities through prospecting, cold calling, networking, and relationship building.• Engaged in strategic negotiations, working to establish contract terms and conditions with customers aligning products and alternatives to meet their needs.• Set goals and monitored internal KPIs, regularly meeting and exceeding objectives; collaborated with Senior Management and Category Specialists to develop sales strategies for generating territory growth.• Prepared comprehensive sales reports, competitive analysis, and action plans as well as detailed monthly reports including targets set and met, priorities, and new business used for planning and goal setting. • Maintained thorough and updated knowledge of market conditions, product innovations, and competitor's products/sales, developing customer-centric product and service solutions and sharing detailed information with clients as part of value-added services.• Utilized sales technology and business resources in pursuit of continuous learning opportunities to optimize performance; regularly participated in Sales and Management training seminars and workshops to continually develop sales and management skills.