BETTER PRODUCTS, HAPPIER CUSTOMERSUser Experience research, design and coaching to make your products and your developers user-centric.IMPROVING USABILITYHighly effective user experience research and design, fixing the frustrations with your software by gathering real user data and coaching your team in how to apply it.RAPID IDEATIONOne week to a user centered design: Perfect for lean agile teams. An intensive Design Thinking workshop where we coach your team to find and fix users’ big issues. Leave with a prototype and a plan.FOCUSED TRAININGLearn how to write better copy, build better products, or run your own usability tests. We love making you self-sufficient.

Creator of uxsyllab.us - a low-cost, high-quality training course for people looking for a career in UX.-- Quality online training from LinkedIn Learning’s library-- Get the skills you need to enter the UX job market-- Learning plans, study guides, homework assignments-- Create a digital portfolio with a series of projects-- Learn at your own pace, with a study group or alone

Hosting a live show on LinkedIn and YouTube with Amanda Stockwell and Cory Lebson, where we discuss the practical side of UX and User Research, answering your questions along the way. Follow #stickynoteschat to get more details.

LinkedIn Learning (formerly Lynda.com) instructor, presenting professionally produced video courses on user experience topics. -- User Experience Fundamentals for Web Design-- UX Design Techniques-- Design Thinking: Understanding the Process-- Design Thinking: Implementing the Process-- UX For Business-- Usability Testing-- Style Guides and Design Systems-- Writing for the Web-- Information Architecture-- Paper Prototyping-- Persuasive DesignNOTE: I create content for LinkedIn Learning. I do not work there. Please don't ask me to refer you for jobs at LinkedIn.

"Evil By Design: Interaction Design to Lead Us Into Temptation"Learn how companies make us feel good about doing what they want. Approaching persuasive design from the dark side, this book melds psychology, marketing, and design concepts to show why we’re susceptible to certain persuasive techniques. Packed with examples from every nook and cranny of the web, it provides easily digestible and applicable patterns for putting these design techniques to work. Organized by the seven deadly sins, it includes:Pride — use social proof to position your product in line with your visitors’ valuesSloth — build a path of least resistance that leads users where you want them to goGluttony — escalate customers’ commitment and use loss aversion to keep them thereAnger — understand the power of metaphysical arguments and anonymityEnvy — create a culture of status around your product and feed aspirational desiresLust — turn desire into commitment by using emotion to defeat rational behaviorGreed — keep customers engaged by reinforcing the behaviors you desireNow you too can leverage human fallibility to create powerful persuasive interfaces that people will love to use — but will you use your new knowledge for good or evil? Learn more on the companion website, evilbydesign.info.

Consultant to many Fortune 500 companies (Sony, Dell, Verizon, FedEx, McKesson, Wells Fargo, Disney, IMF, Weyerhaeuser, etc.). Conducted original research (B2B e-commerce, gift giving, agile UX), trained more than 5,000 professionals in UX methods.

Created great user experiences for Messenger, NetMeeting, multiple web properties, Windows XP SP2, Vista. Emphasis on social computing and usable security.

Created world's first TV banking platform, improved user experience with core bank systems.