Chris Norris Email and Phone Number
Cincinnati, OH, US
Chris Norris's Location
Cincinnati Metropolitan Area, United States, United States
Chris Norris's Contact Details
Chris Norris work email
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Chris Norris personal email
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Chris Norris phone numbers
About Chris Norris
With over two decades of dedicated experience at Kroger, I have honed my expertise in optimizing in-store customer experiences thru in-store app experiences, driving research and development innovation with products like Scan, Bag, Go, the Scan Tunnel, and EDGE digital shelving, and managing supply chain cold chain management. Through continuous innovation and a relentless focus on quality, I (and my Team) have played a pivotal role in ensuring that Kroger remains at the forefront of the grocery industry, delivering exceptional products and experiences to our loyal customers.
Chris Norris's Current Company Details
Chris Norris Work Experience Details
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Director Of Business Development - Food Cold StorageChorusCincinnati, Oh, Us
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Senior Manager Of Product Management, E2E FreshKroger Technology & Digital Mar 2023 - PresentCincinnati , Oh, UsAt The Kroger Company, we're committed to delivering fresh, high-quality produce items to our customers every day. We believe that freshness is not just a product attribute, but a promise we make to our customers. As one of the largest grocery retailers in the United States, we are constantly innovating and improving our processes to ensure that our customers receive the best possible produce.Responsibilities include managing a Team accountable for creating and supporting a digital, distribution center application to improve our inspectors works day and track passes and rejections thru the supply chain. A comprehensive portfolio of PowerBI reports that enable better supplier discussions, inventory management, inspection results, and other "metrics that matter". Management of inbound and outbound Cold Chain data to ensure compliance and food safety during the journey from farm to store. -
Senior Manager Of Product Management, In-Store CxKroger Technology & Digital Nov 2020 - Mar 2023Cincinnati , Oh, UsResponsible for the In Store Customer experience including: Store Mode, Store Maps, Order Ahead, and the Innovation Lab.Store Mode creates a unique in store experience for our digitally engaged customer that present them with features and functionality that meet them where they are at the time. The Kroger Maps feature is an extension of Store Mode that provides real-time in store maps with the ability to search & find items with ease. Kroger Maps have been deployed not only for the in store customer but at home as well thru the Search and List functionality.Order Ahead / Fresh provides a means for our customers to beat the line and remove the paper ticket process at our service counters. Customers can place their customized deli, bakery, or QSR orders ahead of time and go in store and pick them up immediately. Future iterations will expand to additional service departments as well as PickUp and Delivery providing more flexibility for our customers.Finally, the In Store Test & Learn Team works closely with our partners in Retail Operations, KTD Research & Development, 84.51°, and internal KTD partners to provide insights on up and coming technologies. Tests include Smart Carts (aka - KroGo), Front-End AP tools, new iterations of Self Checkout, etc...
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Principal Product Manager, In-Store CxKroger Technology & Digital Oct 2019 - Dec 2020Cincinnati , Oh, UsCustomer experience is paramount. Responsible for leading an Innovation Team to bring a game changing customer experience to the Kroger Customer through testing and learning with internal partners and external partners. The team operates in a design first, develop second strategy in order to quickly iterate through testing so that a strategy can be created. My team is invested in creating a frictionless and enjoyable experience for all of our brick and mortar customers. As a secondary responsibility, I owned the 'Store Mode' experience for the Kroger banner application. Our goal was to provide retail's best in-store customer experience while customers use their own personal device. Guided shopping, integrate data science with our 84.51 partnership, proximately personalization, and many other features will ensure everyone knows 'Store Mode' by the end of this year.
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Product Manager, Scan, Bag, Go Raas SolutionSunrise Technology Llc, A Division Of Kroger May 2018 - Oct 2019Cold Spring, Kentucky, UsLead a Team in the collaborative development of Scan, Bag, Go in partnership with Microsoft. Provided direction and strategy for a combined work force of Sunrise, Microsoft, and contractors in order to deliver an immersive and interactive experience in a two store pilot in which we combined the shopping experience with the digital shelve EDGE product to bring 'Guided Shopping" to life. -
Product Line ManagerKroger Technology Oct 2017 - May 2018Cincinnati , Oh, UsScan, Bag, Go put the customer's shopping experience into their hands. As Product Line Manager, I'm responsible for collaborating with our General Office Front-End Operations Team as well as aligning the product's vision with that of Kroger and external customers.
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Application Analyst Within Operations Research / R&DKroger Technology Apr 2016 - Oct 2017Cincinnati , Oh, UsAs an Operations Research (OR) Analyst, you work closely with business partners to create solutions through the use of data sciences (mathematical optimization, quantitative decision support, simulation, linear programming, dynamic programming, regression analysis, cluster analysis, queuing theory, statistics, forecasting, data mining), identify technologies (Harry Potter Wands) that will make things better, and finally work with technology to make sure the solutions created are deployed properly. “Become part of the team that lives on the right side of a normal distribution.” Kroger Technology offers a diverse, casual, high energy environment enabling its associates to work in an open work space to collaborate on technology strategies that impact our customers' lives. Join our team and create the innovative industry leading technology that supports millions of customers daily and bring your ideas to life.Technologies used include: SQL Server, R, Shiny, Tableau, and Simul8.
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Application Anaylst Within Research And Development TeamKroger Technology Dec 2010 - Apr 2016Cincinnati , Oh, UsActing as Program Manager and Technical Lead for the Advantage Checkout System and Enhanced Display for Grocery Environments (EDGE) Shelf developed by the Kroger Research and Development Team. Job requires: management of resources and budgets totaling over $30M, innovation, development, and deployment of new technologies, optical and mechanical engineering skill sets, and general knowledge of IBM Point of Sale (ACE). All Intellectual Properties are owned by Kroger and Joint Development Partners. Additionally, co-lead a team that re-branded our department from IS&S to Kroger Technology. This team was known as Buzz and create a new branding and integrated cultural changes across the department in order to make people more accountable for their participation and contributions and also creating a sense of pride for their work. Our mission is to be the most valued technology organization in retail. Additional projects include: Reclamation of product utilizing the Advantage Checkout technology and reverse auctioning at first moment of truth. QueVision which generated a 30 second wait time at cashier lanes when previous wait times exceeded 4 minutes.Received the Plant Retail 2010 Retail Innovation of the Year for the Advantage Checkout Program.Received US Patent (US 2012/0209741 A1) for 'Method of Reclaiming Products from a Retail Store'Completed 'Kroger Leadership Academy' through the University of Cincinnati (2013)
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Senior Business AnalystKroger Jan 2008 - Feb 2011Cincinnati, Ohio, UsJob inclued: Providing guidance to stakeholders on devising effective and efficient approaches to achieve the project objectives, identifing and resolve issues, managing the risks of a project, acting as liaise with other project areas to coordinate interdependencies and resolve issues, acting as liaise with various business units to gather requirements and resolve issues. Additionally, improved business processes, gathered and defined business requirements, analyzed and mapped processes (current state/future state), analyzed data, and produced high quality documentation.Reported status and issues to the Project Manager(s), contributed to enterprise architecture development from a business needs point of view.Certified Scrum Master (CSM) as of April 2008Green Belt Six Sigma (Summer 2009) -
Technical SpecialistKroger May 2006 - Jan 2008Cincinnati, Ohio, UsWeb Developer for Supply Chain Systems. Utilizing both Java and Cold Fusion to create web based application to better streamline warehouse productivity and store related labor needs.
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SpecialistKroger Jun 2001 - May 2006Cincinnati, Ohio, UsBusiness Objects Administrator for Distribution Center Inventory Control (DCIC). Job duties included creating Business Object Universes, managing 1000+ associates rights/privileges, and creating new and maintaining existing reports. Retek Demand Forecasting - Utilizing UNIX, Shell Scripting, PERL, and Java to produce a causal-based forecast for buyers and warehouses within the Kroger Procurement Network. Completed an automation of support by the use of Tivoli Workload Scheduler and BMC Patrol software.
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Web Designer/Developer For Center For Entrepreneurship Education & ResearchUniversity Of Cincinnati 1999 - 2001Cincinnati, Ohio, UsWorked with Board of Directors to compile requirements for the initial launch of the CEER website. Designed, tested, and launched initial website.
Chris Norris Skills
Leadership
Project Management
Business Analysis
Unix
Agile Methodologies
Management
Xml
Microsoft Sql Server
Process Improvement
Team Leadership
Requirements Analysis
Databases
Html
Public Speaking
Process Engineering
Db2
Research Project Management
Postgresql
Systems Engineering
Optics
Scrum
Web Development
Innovation Development
Business Process
Sql
Requirements Gathering
Ms Project
Chris Norris Education Details
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University Of Cincinnati Carl H. Lindner College Of BusinessInformation Systems / Management
Frequently Asked Questions about Chris Norris
What company does Chris Norris work for?
Chris Norris works for Chorus
What is Chris Norris's role at the current company?
Chris Norris's current role is Director of Business Development - Food Cold Storage.
What is Chris Norris's email address?
Chris Norris's email address is ch****@****ger.com
What is Chris Norris's direct phone number?
Chris Norris's direct phone number is +151337*****
What schools did Chris Norris attend?
Chris Norris attended University Of Cincinnati Carl H. Lindner College Of Business.
What are some of Chris Norris's interests?
Chris Norris has interest in Health, Sports, Cyclocross, Mountain Biking.
What skills is Chris Norris known for?
Chris Norris has skills like Leadership, Project Management, Business Analysis, Unix, Agile Methodologies, Management, Xml, Microsoft Sql Server, Process Improvement, Team Leadership, Requirements Analysis, Databases.
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