Chris Ojeda's Location
Austin, Texas, United States, United States
Chris Ojeda's Contact Details
Chris Ojeda work email
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Chris Ojeda phone numbers
About Chris Ojeda
I have over twenty years experience in Database and Developer Technical Support, Data Migration, Information Technology, Financials and SaaS which have given me opportunity to gain experience in many facets of customer service, business and data analysis, project, implementation and management skills. My responsibilities have ranged from maintaining client relationships and managing the technical implementation, to data gathering, analysis, design, development, and implementation, including end-to-end management and deployment of corporate, business-critical applications. I have gained a mix of customer relationship skills, technical project management expertise, and experience doing analysis, design, and complete project life cycles. I have lead teams which provided customers with exceptional technical customer assistance. I have worked closely with Account Management and Engineering to resolve customer issues and to ensure customer satisfaction. I am passionate about customer satisfaction and customer success.
Chris Ojeda's Current Company Details
Chris Ojeda Work Experience Details
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Principal Consultant - IntegrationsCrossvueAustin, Tx, Us
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Delivery ManagerAgile Cloud Consulting Nov 2023 - PresentNew York, New York, Us* Lead highly experienced full-time employees and contractors responsible for the delivery of services related to data migration from legacy data systems to the Salesforce ecosystem for fundraising, advocacy, and constituent management for non-profit and education organizations. * Monitor staff resourcing to ensure team members are equipped to consistently meet a 70% billable utilization rate. * Perform hiring, staff development, and conducting performance evaluations. * Identify resource requirements, assigned responsibilities and tasks accordingly, coordinate directly and indirectly with project resources to ensure successful completion of projects. * Report on progress of projects and communicate status to upper-management.* Perform analysis of legacy data and data models and provide client feedback and data health and suggestions on standardization and deduplication prior to final migration.* Collaborate with the project team on design, architecture, and system testing. *Create and document metadata mappings and transformations to facilitate build of migration process for data extraction, transformation and load of legacy data.* Design, build, and implement system integrations between source systems and Salesforce using Snowflake (SQL) and ETL tools (KNIME, Pentaho).* Establish and ensure compliance with programming and other technical standards. * Support go-live deployments and respond to support calls for production issues to identify the root cause and make timely repairs.* Track, resolve, and escalate, when necessary, critical issues to the correct resources to minimize project risk. -
Service Delivery DirectorKell Partners Jul 2021 - Nov 2023Austin, Texas, UsLead a highly experienced, Salesforce certified staff comprising of Solution Architects, Solution Designers, and Configuration Specialists who delivery services related to migrating from legacy CRM systems to to the Salesforce ecosystem primarily utilizing NPSP or EDA. -
Product Strategy And GrowthKell Partners Jul 2021 - Dec 2021Austin, Texas, Us
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Senior AssociateAttain, Llc Aug 2019 - Jul 2021Mclean, Virginia, UsDesign and implement system integrations between source systems and Salesforce NPSP using ETL tools. Establish and ensure compliance with programming and other technical standards. Collaborate with project teams on design, architecture, and system testing. Support go-live deployments and respond to support calls for production issues to identify the root cause and make timely repairs. -
Tech LeadGaine Dec 2018 - Jun 2019San Luis Obispo, California, Us• Perform analysis of legacy data, data models, and advise client on the best way to migrate and manipulate client data to Gaine’s MDX environment.• Advise project manager of quality and quantity of the client’s data to provide realistic time and resource projections for data migration.• Create and document meta data mappings and transformations in Confluence to facilitate the extraction, transformation and loading of legacy data.• Developed complex SQL and TSQL procedures to facilitate SSIS processes.• Built TSQL queries to manipulate, transform and extract XML data.• Architect object data store to house canonical logistics database in MS SQL using T-SQL and DBSchema. -
Data ArchitectRoundcorner Apr 2017 - Oct 2018Villanova, Pa, Us• Perform analysis of legacy data, data models, and advise project manager on the best way to migrate and manipulate client data to roundCause/SalesForce environments and data warehouse repositories, using various SQL (MS, Oracle, mySQL, Postgres) and ETL tools (Jitterbit, Talend, OmniScope).• Assist the project manager in assessing the quality and quantity of the client’s data to provide realistic time and resource projections for data migration.• Create and document meta data mappings and transformations in Confluence to facilitate the extraction, transformation and loading of legacy data.• Oversee the data extracts, data translation, and data cleanup as part of larger projects to implement a new CRM/fund raising system and data warehouse repository.• Provide guidance to clients and partners on application configuration and settings to facilitate the data migration process.• Provide technical support to roundCorner partners engaged in data migration and track activity in Jira. -
Manager, Data IntegrationBlackbaud Aug 2011 - Jan 2017Charleston, South Carolina, UsManaged staff and contractors responsible for the integration and customization of online SaaS systems for fundraising, advocacy and constituent management for some of the world’s largest charities and non-profit organizations. Responsible for an average of 300k monthly revenue generation based on deliverables. Monitored the workload of staff to ensure team members are consistently managed and challenged. Manage dstaff and contractors, to include hiring, performance management, staff development and conducting performance evaluations. Worked with internal business entities to define project scope of work, project goals and project deliverables. Identified resource requirements, assigned responsibilities and tasks accordingly, coordinated directly and indirectly with project resources to ensure successful completion of projects. Reported on progress of projects and communicated any relevant information to superiors. Tracked, resolved, and escalated, when necessary, critical issues to the correct resources to minimize project risk. -
Team Lead-Technology, Data IntegrationBlackbaud Jun 2009 - Aug 2011Charleston, South Carolina, UsContinued duties of Senior Advisory Integration Consultant. Stayed abreast of industry developments in data integration technologies and advised team on utilizing these technologies, including web services and Pervasive’s Data Integrator tool. Worked closely with Engineering to build processes using new technologies while mentoring the rest of the team in their use.
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Sr. Advisory Integration ConsultantBlackbaud Feb 2009 - Jun 2009Charleston, South Carolina, UsContinued duties of Senior Integration Consultant. Represented department interests in stakeholder meetings for new and updated service offerings. Contributed to public electronic forums on the subject of data integration. Presented on topics of integration at internal and public forums.
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Sr. Integration ConsultantBlackbaud Jan 2006 - Feb 2009Charleston, South Carolina, UsDesigned, developed, tested and implemented integrations between Convio and customer back-office systems for performance and reliability. Managed integration projects and be accountable for client deliverables. Built tools and scripts that enabled automation of tasks. Performed Business Analyst role for requirements gathering, project scoping, and sizing. Technical project management activities included ensuring very tight client communications throughout the project life cycle, hands on technical implementation, maintaining and managing scope to ensure on time, on budget client delivery and sign-off. Produce deliverables using the following technologies and tools: XML, Salesforce Apex, Salesforce Apex Data Loader, JavaScript, Pervasive Integration Suite, Oracle (8i 9i 10i).
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Financial Systems DeveloperTexas Municipal Retirement System Mar 2003 - Dec 2005Austin, Texas, Us* Installed, configured, upgraded and maintained applications used by Accounting and Investments - including PAM, Great Plains, Action, and CMS, along with their respective database backends: Pervasive.SQL and MS SQL 2000.* Established relationships with external vendors such as Escalade, Plugged In (fka Daven Group), Princeton Financial Systems and Electra Information in our continuance to build out seamless integration processes.* Created and maintained reports for Investments and Accounting departments using Cognos and Crystal Reports.* Create new statistical reports using Oracle Reports as part of documentation presented to companys Board of Directors at each quarter end.* Implement several automated data transfer processes which allowed the Investments Secretary to focus on primary responsibilities, and not have to monitor modem/FTP transfers.* Attend annual conference for Great Plains and PAM -
Implementation SpecialistData Junction Jan 2002 - Feb 2003Chosen as a co-leader on newly formed Solution Services department.Assisted in development of product demonstration for 3rd Annual User Conference.Participated in discovery calls with customers and potential customers to define business requirements and business solutions.Project Lead on client solutions for Data Quality initiatives.Provided on-site product customer training.Provided customer training on company product suite’s capabilities to address HIPAA compliancy.Provided on-site product implementation to convert data from flat file binary to UDB.Provided business solution to convert mutli-record flat file data to HIPAA compliant 873 Professional and Institutional formats. -
Principal ConsultantCritical Business Response Sep 2001 - Dec 2002Performed the duties of IT for non-profits and small business. Advised on technologies and processes into business. Developed and maintenedc client websites using HTML, PHP and ASP. Maintained SQL databases. Performed data export, import, and migration services.
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Strategic Applications ManagerActian Corporation May 1997 - Sep 2001Round Rock, Texas, Us(fka Btrieve Technologies; Spin off from Novell 1994)Developed positive business relationships with internal clients to clearly understand business processes and objectives.Built and maintained relationship between IT department and outsource vendors (ASPs, contractors), resulting in quick access to external resources to meet project deadlines.Converted business objectives and processes to technical specifications.Reviewed, assigned and scheduled team to projects, consistently delivering and deploying applications in a timely fashion.Supported existing software systems, evaluated alternatives and developed and/or implemented new solutions.Implemented project charter to assist customers in defining requirements and to reduce the number of change requests mid-project.Implemented, deployed and maintained worldwide customer service knowledgebase for internal and external use, allowing customer access to online resources, reducing customer support service calls.Directed development and maintenance of corporate applications such accounting, operations, IT intranet and HRIS.Managed the design, development, and deployment of two worldwide company websites (2000 and 2001), including integration with support knowledgebase, e-commerce, and CRM systems. -
Electronic Services ManagerActian Corporation Jul 1996 - May 1997Round Rock, Texas, UsEstablished corporate support services web presence by posting FAQs, How-To, and technical documentation thus providing customers ability to research and troubleshoot their own issues.Established news://btrieve.comp.databases newsgroup to provide a discussion forum for the Internet community who used or was interested in the company’s product line.Managed relationship between Pervasive Software Inc. and CompuServe Inc. while performing systems operations for Btrieve Forum.
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Support ManagerActian Corporation Jan 1996 - Jun 1996Round Rock, Texas, UsRecruited, oriented and trained new staff, increasing from 12 to 25 representatives in nine months.Promoted to manage tactical operations of Software Support Engineers.
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Customer Support Team LeadActian Corporation May 1994 - Dec 1995Round Rock, Texas, UsManaged lead accounts to provide focused customer care and feedback critical to maintaining customer satisfaction.Directed the work of junior technicians and followed up with customers to ensure satisfaction.Performed database and applications testing and troubleshooting to resolve customer issues. Identified need for more customer support presence on the Internet and, with approval of new VP, created and assumed the Electronic Services Manager role.
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Software Support EngineerNovell Jan 1989 - Apr 1994Provo, Ut, UsSupported developers and users of the company’s product line of database development tools via CompuServe, internal BBS and the Internet.Reviewed product documentation and authored technical information to be distributed to customer support technicians and customers.Established and maintained the company’s electronic presence on CompuServe and internal BBS which provided customers with immediate technical information and download capability of patches and updates.Reviewed final products for last minute errors prior to first customer shipment, increasing customer satisfaction with out of the box experience.Reviewed customer code and developed test cases using several 3GL languages to resolve customer issues and identify defects.Submitted identified defects to Engineering team with customer code and test cases.
Chris Ojeda Skills
Integration
Salesforce.com
Sql
Enterprise Software
Xml
Requirements Gathering
Databases
Web Services
Management
Business Analysis
Microsoft Sql Server
Software As A Service
Data Integration
Javascript
Data Conversion
Customer Relationship Management
Mysql
Cloud Computing
Programming Languages
Software Development
Odbc
Strategy
Web Applications
Testing
Oracle Sql
Html
Html Scripting
Database Design
Project Management
Eclipse
Leadership
Data Transformation
Business Development
Strategic Planning
Troubleshooting
Etl
Professional Services
Service Delivery
Oracle Database
Microsoft Excel
Microsoft Access
Microsoft Office
Pl/sql
Customer Service
Team Leadership
Coaching
Problem Solving
Database Systems
Chris Ojeda Education Details
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Texas State UniversityCs -
Austin Community CollegeSign Language Interpretation And Translation
Frequently Asked Questions about Chris Ojeda
What company does Chris Ojeda work for?
Chris Ojeda works for Crossvue
What is Chris Ojeda's role at the current company?
Chris Ojeda's current role is Principal Consultant - Integrations.
What is Chris Ojeda's email address?
Chris Ojeda's email address is ch****@****ain.com
What is Chris Ojeda's direct phone number?
Chris Ojeda's direct phone number is +151245*****
What schools did Chris Ojeda attend?
Chris Ojeda attended Texas State University, Austin Community College.
What are some of Chris Ojeda's interests?
Chris Ojeda has interest in Social Services.
What skills is Chris Ojeda known for?
Chris Ojeda has skills like Integration, Salesforce.com, Sql, Enterprise Software, Xml, Requirements Gathering, Databases, Web Services, Management, Business Analysis, Microsoft Sql Server, Software As A Service.
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