Chris O'Neil Email and Phone Number
Chris O'Neil work email
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Chris O'Neil personal email
Accomplished leader with extensive experience in all facets of retail operations including, warehousing, distribution, logistics, delivery, service centers, and at-home installation. Proven ability to launch new programs, increase revenue, reduce overhead, and integrate disparate operations into cohesive, process-driven divisions. Recognized for developing new revenue streams, organizing operations for divisions located across the US, and negotiating favorable vendor agreements to improve margin. Expertise in planning and leading technology implementations. Outstanding presentation, leadership, communication, and analytical skills. Seeks to the opportunity to support an organization that will benefit from the talents of an Executive with a background in driving growth through optimization.
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Manager, Netsuite Support And Demand PlannerMother'S Milk Inc.Florida, United States
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Manager, Netsuite Support And Demand PlannerMother'S Milk Inc. Nov 2018 - Present
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Director Operations, Netsuite AdminSpectra Baby Usa Mar 2018 - PresentFort Lauderdale, Florida, Us
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Business DevelopmentSound Advice 2015 - Present
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CpoMother'S Milk Jul 1953 - Present
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Director Of Retail ServicesTigerdirect Mar 2010 - Mar 2015Miami, Fl, UsRecruited to launch TigerDirect’s services division including installation, onsite repair, and delivery, and add-on ancillary services. Accountable for developing new service offerings to compensate for the evolving nature of the consumer electronics market space and offset declines in hardware sales with revenue from services. Transitioned out of role due to closure of retail stores in Q1 2015.Key Responsibilities & Achievements• Increased services as a percentage of overall retail business revenue and grew in-store service sales from $0 to $300,000.• Maintained technical services revenue ($8 million annually) in the face of declining year-over-year sales for retail locations.• Led the development and implementation of all infrastructure and operations to launch TigerDirect’s delivery, home theater installation, surveillance/security, in-home PC setup and repair services for 38 locations in 6 US states, as well as Puerto Rico and Canada• Improved the firm’s in-home PC repair business, which offered standard servicing as well as add-on such as Data Recovery and PC pre-optimization (removing unnecessary applications); staffed the repair division with CompTIA+ Certified Technicians. • Managed and grew sales for extended warranties, anti-virus protection, TV Calibration, and Tiger Care services. -
President, PartnerD&D Aluminum Distributors May 2006 - Mar 2010Served in a leadership role after acquiring an ownership stake in this firm that specialized in offering hurricane protection products to South Florida residents. Recruited a trusted team of colleagues from Sound Advice to rebuild all facets of the company including product offerings, infrastructure, processes/operations, business model, staffing, compensation, and brand positioning. Key Responsibilities & Achievements• Provided the strategic direction and operating plans responsible for growing sales from $30,000 in 2006 to $2 million in 2010. • Expanded the firm’s facility from 8,000 sq. ft. to 30,000 sq. ft., enabling “in-housing” of manufacturing to improve margins.• Established operating standards and processes including quality control, safety, customer service, and logistics.• Introduced a commission-based compensation plan to incentivize the sales team.
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Sr. V.P. In-Home ServicesTweeter Home Entertainment, Sound Advice 2003 - 2005UsTransitioned into a leadership role focused on reorganizing the company’s services program following Sound Advice’s acquisition by Tweeter Home Entertainment in 2003. Led all installation and sales technical support across eight nationwide regions. Supervised two Vice Presidents as well as a combined team of 500 indirect reports. Key Responsibilities & Achievements• Reorganized the entire service program around standardized operating procedures such as payroll, installation, inventory, training, district hubs, logistics, scheduling, and others. • Grew service sales by 38% from $170 million to $235 million via providing the sales team with the ability to better offer complex installations by attaching a Technician to each client visit; this increased billable hours by 90% from $21 million to $40 million. • Added $800,000 to the bottom line each year by integrating processes(purchasing/ parts/ installations) from acquired companies. • Achieved Tweeter’s In-Home service division’s first-ever profitable quarter with a 9.6% net margin.• Introduced P&L management, regional districts, technical support for sales, and software support for technical associates.• Led all phases of selecting and implementing an (ERP) Enterprise Resource Planning system for scheduling inventory control, proposal/contract creation, work orders, tracking, payment confirmation, and more. -
Executive Vice President, Chief Operation OfficerSound Advice, Inc 1992 - 2003Promoted into a C-Level leadership role to improve the firm’s warehousing, service, delivery, custom installation, and repair divisions. Oversaw two central distribution centers and two service centers located in Arizona and Florida. Assisted in the transition to Tweeter Home Entertainment operations following Tweeter’s purchase of Sound advice in 2001.Key Responsibilities & Achievements• Grew labor from billable hours from $300,000 in 1992 to $10 million in 2003, an average of 35% each year.• Reduced transportation costs by $1 million (33%) via improving the efficiency of tracking, receiving, picking, loading and shrinkage. Instituted a program to contract with external carriers to haul freight during otherwise empty return runs. • Developed and directed entire Service program including requirements, RFP’s, sales support, product procurement, training, installation practices, fleet maintenance, installer evaluations, and customer service.• Developed, tested, and implemented a new operating structure for the Service division.
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Senior Vice President, PurchasingSound Advice 1990 - 1992Promoted into a senior-level role and was responsible for improving the productivity and efficiency of the Purchasing division by automating processes and managing vendor relationships. Accountable for selecting items for promotion and set pricing for $80 million annual inventory. Led the department to numerous service awards from industry and vendors.Key Responsibilities & Achievements• Introduced Tyler-based software which automated scheduling, ordering, and replenishment functions as well as dramatically reduced the response time between the Sales and Installation departments. • Reviewed and approved all new vendor programs, managed vendor relationships, and negotiated all vendor agreements as well as warranty service programs.
Chris O'Neil Skills
Chris O'Neil Education Details
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St. Petersburg CollegeBusiness Administration
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Broward CollegeAccounting Coursework
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University Of MiamiOperations And Management Coursework
Frequently Asked Questions about Chris O'Neil
What company does Chris O'Neil work for?
Chris O'Neil works for Mother's Milk Inc.
What is Chris O'Neil's role at the current company?
Chris O'Neil's current role is Manager, NetSuite support and demand planner.
What is Chris O'Neil's email address?
Chris O'Neil's email address is dd****@****uth.net
What is Chris O'Neil's direct phone number?
Chris O'Neil's direct phone number is +195443*****
What schools did Chris O'Neil attend?
Chris O'Neil attended Uhn, St. Petersburg College, Broward College, University Of Miami.
What skills is Chris O'Neil known for?
Chris O'Neil has skills like Sales Operations, New Business Development, Sales Management, P&l Management, Project Management, Merchandising, Account Management, Inventory Management, Home Theater, Marketing, Consumer Electronics, Direct Sales.
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