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Operations leader with deep experience in scaling early stage tech start-ups that successfully exited through M&A. Strong generalist with vast knowledge in managing programs across P&L, KPI, revenue attainment, performance based compensation modeling, and people management.
Hazel Valley Homes
View- Website:
- hazelvalleyhomes.com
- Employees:
- 22
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Sr. Business Operations ManagerHazel Valley HomesAustin, Tx, Us
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Vp Of Supply & Business OperationsDoorvest Jan 2023 - Jun 2024San Francisco, Ca, Us- Orchestrated corporate strategy, delivered high-impact projects, and secured supply for a single-family rental investment marketplace, driving growth and value for investors.- Formed strategic partnerships for the company boosting our quarterly revenue to an all-time high of $11M and reduced our credit facility debt by $1M.- Created our Bulk Underwriting Tool powered by Artificial Intelligence, increasing underwriting capacity which helped us expand into new markets. -
Head Of Business OperationsDoorvest Nov 2021 - Dec 2022San Francisco, Ca, Us- Architected the company's foundational BI platform, leading data engineering efforts to provide an in-depth KPI & health of the business through Looker Data Visualization.
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Vp Of Revenue & OperationsBackyard Building Mar 2021 - Oct 2021- Led the GTM strategy of accessory dwelling units (ADUs) in Central TX to help capture a growing 'work from home' consumers that needed more space.- Sales Process Optimization: Managed the complete overhaul of the company's existing sales process, lead generation, and the marketing strategy which helped the company exceed revenue target by 232% in 2Q 2021.- Optimized project timelines by storing pre-assembled materials that successfully decreased our build time by 34%. -
Assistant General ManagerZillow Sep 2019 - Feb 2021Seattle, Washington, Us- Responsible for the P&L of residential real estate portfolio consisting of 130 homes, grossing over $30M in revenue.- Managed the Austin team consisting of Field Managers, Customer Advisors, and Real Estate Brokers to achieve 'Best in Class' market status across among 25 markets nationwide.- Recognized as the first Zillow Offers market to achieve 7 months consecutive profitability since market launch. -
Head Of Partner SuccessRealtor.Com Jan 2018 - Aug 2019Santa Clara, California, Us- Developed and grew a talented team of Partner Success to onboard, train, and manage over 80,000 Real Estate Agents and Brokers who generated revenue for the company.- Program Management: Spearheaded the overhaul of the department's compensation plan to a performance-based model which increased revenue by 14%.- Optimized and scaled our onboarding customer journey which led to a reduction in agent churn by 16%. -
Director Of Sales Training & QualityYodle Apr 2017 - Jan 2018New York, Ny, UsResponsible for achieving New Hire Revenue targets and retaining Sales Talent through their first 60 days of tenure.- On-boarded a monthly average of 150+ New Sales Hires across 5 US sites- Directly managed and developed (2) Sr. Managers or Training and (1) Sr. Manager of Quality -
Director Of Sales & Customer Experience (Quality)Yodle Apr 2013 - Apr 2017New York, Ny, UsOwnership of Prospect and Customer Experience for the Premium Services channel.- Supported 800+ Call Center Sales Reps and 200+ Customer Success Reps- Scaled growth of 300% within Department while maintaining highest Associate Satisfaction Rating across the entire organization
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Sr. Manager, Customer SuccessYodle Jan 2011 - Apr 2013New York, Ny, UsResponsible for the overall performance, including NPS, Revenue Retention, and Upsells of the Austin site- Led the transition of Support Model from Account Management to a Pooled Support model- Consistently achieved Monthly Product Upsell targets
Chris Ono Skills
Chris Ono Education Details
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California State University, Long BeachGeneral
Frequently Asked Questions about Chris Ono
What company does Chris Ono work for?
Chris Ono works for Hazel Valley Homes
What is Chris Ono's role at the current company?
Chris Ono's current role is Sr. Business Operations Manager.
What is Chris Ono's email address?
Chris Ono's email address is jc****@****ail.com
What is Chris Ono's direct phone number?
Chris Ono's direct phone number is (904) 680*****
What schools did Chris Ono attend?
Chris Ono attended California State University, Long Beach.
What are some of Chris Ono's interests?
Chris Ono has interest in P&l, Seo/sem, Crms, Investment Real Estate, Customer Service, Amazon Fba, Sales, Watchmaking, Database Technologies.
What skills is Chris Ono known for?
Chris Ono has skills like Project Management, Html, Css, Xml, Xhtml, Javascript, Pl/sql, Seo, Sem, Ppc, Salesforce.com, Online Advertising.
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