Christopher Ordaz Email & Phone Number

Germantown, Md

Lead all facets of Hosting Services operations, including managing Hosting Operations, Enterprise Operations Center, Shipping & Receiving, Asset Management, and staffing efforts.Ensure all sites and data centers are performing to company standards and achieving set goals on time. Cost-effectively budget, inventory, and order supplies and key equipment.KEY ACCOMPLISHMENTS:• Create and implement team- and department-specific policies.• Direct daily review of open cases, workflows, and documentation.• Develop, review, and coordinate training needs for all departments.• Collaborate with customers and vendors to build valuable relationships.

Germantown, Md

Leveraged broad scope of industry knowledge toward directing all 24x7 data center operations, including maintenance and repair of mission-critical equipment and systems.Recruited, trained, mentored, and managed a top-performing team of Data Center Technicians, including observing workflow and resolving issues requiring escalation.Guaranteed seamless operational processes by managing all IT hardware installations, including setting up cabinets, racking equipment, and cabling devices and power.KEY ACCOMPLISHMENTS:• Coached and mentored teams to ensure organizational advancement.• Established all policies, procedures, standards, and operating processes.• Achieved 100% uptime and compliance with customers and company SLAs.• Boosted proficiency and productivity by creating operational work instructions.

Columbia, Md

Applied strong leadership talents toward directing a team of remote PCMH colleagues, as well as their commitment to career development to align with key professional objectives.Demonstrated proven experience in maintaining effective communication channels and relationships with the client organizations, as well as additional business partners.KEY ACCOMPLISHMENTS:• Continually collaborated with 10 client Regional Directors.• Trained and managed staff for PCMH program with CareFirst BCBS.• Reviewed performance by leading meetings with clients and internal partners.

Columbia, Md

Managed a dynamic team providing first-line employee assistance for general HR and / or administrative matters, as well as response to standard policy and / or procedural questions.Routinely assisted with matters pertaining to employment, pay and benefits administration and / or employee relations administration in compliance with operational goals.KEY ACCOMPLISHMENTS:• Drove recruitment, training, and onboarding of new PCMH personnel.• Promptly responded to and resolved clients’ technical and service issues.

Pembroke Park, Fl

Maximized bottom-line performance by maintaining a rolling pipeline while building alliances to leverage support organizations (e.g., marketing, inside sales, partners, channels).KEY ACCOMPLISHMENTS:• Profitably supported trade shows and dynamic marketing events.• Built working relationships with accounts’ primary decision-makers.• Developed and executed all plans for sensors and vision for key accounts.• Managed relationships between divisions, own brands, and supply chain teams.

Indianapolis, In

Built relationships with school systems, local businesses, hospitals, nursing homes, and local governments to develop and assist staff with completing degrees and certificate programs.KEY ACCOMPLISHMENTS:• Met or exceeded weekly and monthly sales goals by account and region.• Upheld quality service culture for the Customer Account Management Team.• Trained new Account Representatives in presentations and business development.

Gaithersburg, Md

Played a vital role in managing picking, packing, delivery, and storage of computer media for 150+ orders per day, including generating routing schedules for up to 10 drivers daily.KEY ACCOMPLISHMENTS:• Effectively mentored and managed a team of up 20 employees daily.• Maximized productivity for delivery and pick-up of 100+ accounts daily.• Obtained Top Secret Security Clearance from the Department of Defense.• Skillfully handled and stored secured documents for government accounts.