Chris O'Sullivan Email & Phone Number

County Cork, Ireland

County Dublin, Ireland

Smash Lab:To Manage the Smash Lab Repair centre.• To ensure that Smash Lab was run a most efficient and effective manner.• To increase service offered to Private and Corporate Clients• To ensure customer satisfaction was at a maximum.Compub: To assist with Root and Branch review of Compub Service Departments with aim of reducing costs, improving efficiencies without compromising customer satisfaction.Ensuring that all personnel have adequate training and follow work practices as out lined.To have systems in place so that productivity can be monitored and ensure output at a maximum.To discuss with customers their needs and requirements as to achieve and exceed these.Achievements:Improved work practices which allowed cost savings and efficiencies.Training and mentoring for Staff allowing them to reach full potential.With the ability to closely monitor work flow, allowing Compub to be proactive rather than reactive.Steps taken allow Service Department to be well organised, well run with minimal waste of time and resources.

Nationwide

Service Delivery:• Supply after sale service for major cellular networks and repairs for all leading mobile phone manufacturers. • Provide effective and efficient service to all customers .• Manage 45 staff including Technical, customer care and logistics personnel. Responsible for selection of new staff and continuous training on all leading mobile equipment.• Approved leave, overtime and bonus payments. Management• Communicating between Board and employees .• Evaluating monthly profit and loss reports.• Involved in implementing cost savings after sales repair model for Networks• Ensure all repair centres are audit compliant. Customer Service:• Provide an efficient service to all clients and ensure that all data was protected .• Monitoring of overall performance of service. Client Management:• Report to mobile phone manufacturers and networks of trends in the market and potential issues with new products or repeat faults with existing handsets. • Managing Service Level Agreements (SLA’s) with Networks & corporate accounts adhering to their internal Mobile Device management policies. Procurement:• Manage contract renewal negotiations. Achievements:• Designed and set up new workshops . • Designed original IT repair system, for all 68 O2 stores and 45 THREE stores. • Expanded portfolio with Samsung to include tablets and cameras. Fonemenders are the only walk-in centre to provide this service. • Designed two-way radio communication systems for large entertainment and sporting events. • Adhered to strict KPI’s with manufactures and networks to ensure efficiency of service.• Designed, developed and implemented a new IT system to track metrics within the business. • Identified and secured purchase of premises in Cork and Limerick. • Enjoyed minimal staff turnover due to maintaining staff morale and conditions. • Established substantial corporate client base and offered NOKIA the first walk-in repair centre in Ireland.

Cork/Limerick

Position: Director/ Service Manager Key Responsibilities:Service Delivery• Provided an efficient and effective service to all customers.• Introduced a walk-in service for ERICSSON in Cork and Limerick.• Supply and installed car-kits• Delivered best service to all members of the trade industry who used two-way radio communication HR• Managed a team of 10 staff. • Screening and selection of staff. • Provide on-going training and coaching for all staff members.• Designed and implemented efficient working systems to workshops • Managed all HR issues including holiday cover, overtime, sick leave, and disciplinary issues.• Carried out annual appraisals to ensure that company and staff objective were aligned and calculated bonus payments. Management• Managed Store Mangers and held weekly meetings to discuss and ensure the smooth day- to -day running of the centre. • • Responsible for devising and implementing company strategy across both stores and also generated business through recommendations and referrals. • Targeted corporate clients and build a highly successful business through offering an unequalled efficient service for users. Customer Service• Ensured that all SLA’s were adhered to.• Maintained and excellent level of customer service at all times in a highly competitive market that resulted in client retention and business generation. Client ManagementProvided service for independent phone shops to increase business and also provide a facility for the client to offer a broader service to their customers. This was an initiative I undertook which was highly profitable. Procurement• Successfully negotiated SLA’s with manufacturers to supply and service mobile phone units to both individual and corporate clients.Achievements:• Successfully negotiated dealerships with two-way radio manufacturers • Set-up first NOKIA Service Centre.•Successfully built company from start-up to a highly profitable business