• Managing the inside sales representatives team.• Suggesting and implementing in the sales administration process.• Coordinate department projects to meet deadlines.• Research and discover methods to increase customer engagement.• Build an open communication environment for the team.• Take ownership of customer issues and follow problems through to resolution.• Train other members of the team on new or previously unknown functions in SAP• Maintain an orderly work flow by prioritizing tasks.• Creating and maintaining processes through a written step by step process that can be referenced by other members of the team.• Extensive use and knowledge of the SAP system.

• Set branding direction and ensured the execution of the positioning and branding strategy.• Managed all Trademark initiatives.• Developed and executed on marketing materials, sales tools, and training for use during the complete product life cycle, including launch and sustaining customer marketing phases of the product.• Coordinated with various departments such as Engineering, Technical Services Production and Shipping/Receiving to ensure key account satisfaction. • Developed and implemented a customer satisfaction monitoring process for Sales, Technical Services and Customer Service.• Communicated in writing customer needs, requests, and concerns internally with Marketing, Engineering, and Research & Development.• Developed and evaluated product messaging and positioning in the competitive market place.• Assessed billing errors, misapplied checks, retro credits and debits.• Preparing and maintaining customer’s monthly reconciliation schedule.• Researched and resolved customer claims.• Making decisions with clear authority to write off balances according to the company’s strict guidelines.• Working in conjunction with the Credit Manager to insure proper application of customer remittances. • Responsible for performing credit collections on accounts in the range of current to 90 days past due.• Pursued payment in the form of collection correspondence, delinquent statements, and phone calls.

Assistant vault tellerOpen and close customer accountsSkilled in problem resolution with customer accountsBalance general ledger accountsExcellent customer service skills requiredTrained new employees