- Migration project of ChatBOT platforms from Natura Brasil & Hispânica (5 countries) and Avon Hispânica (13 countries) to the Wavy platform- Implementation of new features for BOT Avon Brasil- Customer Care BOTs Product Owner- BOT and IVR performance management and support- Digital Channels team management

- Implementation PLM Cloud - Oracle, of the following modules: Innovation Management, Project & Portfolio Management, Product Development & Hub - software for complete product lifecycle management-> 24 areas and more than 550 users impacted

- CRM Dynamics - Microsoft implementation: cost and schedule management; monitoring project's day-to-day; preparation of One Page and periodic reports, according to the different stakeholders (managers, directors, vice presidents, project core team, project office).

- Coordination of ‘Travel Management’ area: financial resources and vehicle fleet management, auditing of processes and documents; development of processes and KPIs; cost of commercial operation management, contracts and payments of department suppliers.-> Achievements: Implementation of the Vexpenses App to manage expenses; 23% cost reduction with civil liability insurance; commercial expenses below the 2017 budget plan.- Extra activities: development and management of the company's… Show more - Coordination of ‘Travel Management’ area: financial resources and vehicle fleet management, auditing of processes and documents; development of processes and KPIs; cost of commercial operation management, contracts and payments of department suppliers.-> Achievements: Implementation of the Vexpenses App to manage expenses; 23% cost reduction with civil liability insurance; commercial expenses below the 2017 budget plan.- Extra activities: development and management of the company's KPIs - PowerBI software; elaboration and standardization of forms used by the company; SAC software deployment and support - MySuite Show less

- Management of resources used by the Commercial department - finance and fleet. Audit of processes and resources related to the Commercial department aiming at their optimization.

- Undergraduate student of the Production and Management Engineering course at the University of Strathclyde (Glasgow, United Kingdom) with a scholarship provided through the Science without Borders (CsF) program, funded by the National Council for Scientific and Technological Development (CNPq) and by the Brazilian government.

- Projects: Implementation of ERP Linx (office and more than 40 franchised stores); Migration from Alterdata POS to POS Linx in franchised stores; Implementation of new franchises.- Coordination of IT projects area.

- Management of software used by the company: ERP VirtualAge, BI QlikView, WMS Logística.- Technical support to employees and company representatives;- Improvement and development of company processes related to managed software.- Implementation of QlikView BI (Business Intelligence) software and script development; in this project, I developed a dashboard that compares facts with estimates (billing, purchases, deliveries, cash flow) and makes possible to simulate projections in… Show more - Management of software used by the company: ERP VirtualAge, BI QlikView, WMS Logística.- Technical support to employees and company representatives;- Improvement and development of company processes related to managed software.- Implementation of QlikView BI (Business Intelligence) software and script development; in this project, I developed a dashboard that compares facts with estimates (billing, purchases, deliveries, cash flow) and makes possible to simulate projections in order to adjust the initially proposed goals. Show less

Coordinator of Billing and CRM departments- Data collection for the implementation of the VirtualAge ERP system;- Employee management: scheduling and distribution of tasks, internal training for capacity building in the ERP system, regular feedback, motivational strategies;- Customer support;- Management of the department's KPIs;- Implementation of the HelpDesk MySuite software.Support Analyst- Implementation of ERP VirtualAge software: Billing and CRM (Customer… Show more Coordinator of Billing and CRM departments- Data collection for the implementation of the VirtualAge ERP system;- Employee management: scheduling and distribution of tasks, internal training for capacity building in the ERP system, regular feedback, motivational strategies;- Customer support;- Management of the department's KPIs;- Implementation of the HelpDesk MySuite software.Support Analyst- Implementation of ERP VirtualAge software: Billing and CRM (Customer Relationship Management) modules;- Customer support. Show less