Christiane Paloma Pereira Da Silva Email & Phone Number

São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

- Migration project of ChatBOT platforms from Natura Brasil & Hispânica (5 countries) and Avon Hispânica (13 countries) to the Wavy platform- Implementation of new features for BOT Avon Brasil- Customer Care BOTs Product Owner- BOT and IVR performance management and support- Digital Channels team management

São Paulo, São Paulo

- Implementation PLM Cloud - Oracle, of the following modules: Innovation Management, Project & Portfolio Management, Product Development & Hub - software for complete product lifecycle management-> 24 areas and more than 550 users impacted

São Paulo E Região, Brasil

- CRM Dynamics - Microsoft implementation: cost and schedule management; monitoring project's day-to-day; preparation of One Page and periodic reports, according to the different stakeholders (managers, directors, vice presidents, project core team, project office).

São Paulo Area, Brazil

- Coordination of ‘Travel Management’ area: financial resources and vehicle fleet management, auditing of processes and documents; development of processes and KPIs; cost of commercial operation management, contracts and payments of department suppliers.-> Achievements: Implementation of the Vexpenses App to manage expenses; 23% cost reduction with civil liability insurance; commercial expenses below the 2017 budget plan.- Extra activities: development and management of the company's… Show more - Coordination of ‘Travel Management’ area: financial resources and vehicle fleet management, auditing of processes and documents; development of processes and KPIs; cost of commercial operation management, contracts and payments of department suppliers.-> Achievements: Implementation of the Vexpenses App to manage expenses; 23% cost reduction with civil liability insurance; commercial expenses below the 2017 budget plan.- Extra activities: development and management of the company's KPIs - PowerBI software; elaboration and standardization of forms used by the company; SAC software deployment and support - MySuite Show less

São Paulo E Região, Brasil

- Management of resources used by the Commercial department - finance and fleet. Audit of processes and resources related to the Commercial department aiming at their optimization.

University Of Strathclyde

- Undergraduate student of the Production and Management Engineering course at the University of Strathclyde (Glasgow, United Kingdom) with a scholarship provided through the Science without Borders (CsF) program, funded by the National Council for Scientific and Technological Development (CNPq) and by the Brazilian government.

São Paulo Area, Brazil

- Projects: Implementation of ERP Linx (office and more than 40 franchised stores); Migration from Alterdata POS to POS Linx in franchised stores; Implementation of new franchises.- Coordination of IT projects area.

São Paulo Area, Brazil

- Management of software used by the company: ERP VirtualAge, BI QlikView, WMS Logística.- Technical support to employees and company representatives;- Improvement and development of company processes related to managed software.- Implementation of QlikView BI (Business Intelligence) software and script development; in this project, I developed a dashboard that compares facts with estimates (billing, purchases, deliveries, cash flow) and makes possible to simulate projections in… Show more - Management of software used by the company: ERP VirtualAge, BI QlikView, WMS Logística.- Technical support to employees and company representatives;- Improvement and development of company processes related to managed software.- Implementation of QlikView BI (Business Intelligence) software and script development; in this project, I developed a dashboard that compares facts with estimates (billing, purchases, deliveries, cash flow) and makes possible to simulate projections in order to adjust the initially proposed goals. Show less

São Paulo E Região, Brasil

Coordinator of Billing and CRM departments- Data collection for the implementation of the VirtualAge ERP system;- Employee management: scheduling and distribution of tasks, internal training for capacity building in the ERP system, regular feedback, motivational strategies;- Customer support;- Management of the department's KPIs;- Implementation of the HelpDesk MySuite software.Support Analyst- Implementation of ERP VirtualAge software: Billing and CRM (Customer… Show more Coordinator of Billing and CRM departments- Data collection for the implementation of the VirtualAge ERP system;- Employee management: scheduling and distribution of tasks, internal training for capacity building in the ERP system, regular feedback, motivational strategies;- Customer support;- Management of the department's KPIs;- Implementation of the HelpDesk MySuite software.Support Analyst- Implementation of ERP VirtualAge software: Billing and CRM (Customer Relationship Management) modules;- Customer support. Show less

Mba, Business Intelligence & Analytics

Engenharia De Gestão, Engenharia De Produção

Trabalho de graduação em Inovação. Tema: Mapeamento da difusão da inovação no Brasil em comparação com países europeus.

Bacharelado Em Ciências E Tecnologia, Engenharia De Produção

Trabalho de graduação em implantação de sistemas ERP.