Chris Pardick Email & Phone Number

Milwaukee, Wisconsin, United States

Greater Chicago Area

 Senior Product Owner - Managing a team (4 Product Owners) responsible for the end to end installation of Credit Risk Projects across the enterprise Identify opportunities for efficiencies within our project development lifecycle Communicate progress of projects to leadership and escalate as needed Act as a Subject Matter Expert for Process Control Assessments led by our business partners Identify and evaluate changes in our regulatory environment that could impact our product workgroups Develop enhanced reporting capabilities for our leadership and business partners

Riverwoods, Il

 Lead a MarTech cross-functional team to evaluate, test, and install campaign management tools that will support customer-centric journeys in a Customer Relationship Management (CRM) Environment Identified opportunities to merge various campaign tools to create a single Marketing Resource Management (MRM) Platform Lead SharePoint development team to continue developing automated workflows to eliminate manual processes Partnered with internal and external business partners to evaluation use cases for Robotic Process Automation (RPA) and Intelligent Automation (IA)

Riverwoods, Il

 Senior Product Owner of a controls platform built utilizing SharePoint to assist business partners in adhering to various regulatory requirements. This platform is crucial to Discover’s ability to remain compliant with UDAAP, FCRA, Reg Z, and the Card Act. This team was able to merge over 20 independent approval workflows into a single workflow in 1 year, reducing the overall effort of reviews by 40% Developed systematic process for Fair Lending Review Process to eliminate the need for meetings, saving 40 hours/month Lead efforts with technology and business partners to develop continuous control monitoring reports to reduce risk exposure Manage a team of 12 individuals Lead transition to the Agile framework, including successfully installing the Spanish new card member welcome kit and acquisition adverse action letters Redesign of the vendor management onboarding process to increase transparency and create efficiencies without increasing risk to the organization Partnered with Legal, Compliance, Technology, and Business Partners for remediation efforts Managed the development of automated exception reporting to help manage critical controls within Marketing Monitored QC activities across Card Marketing to reduce campaign setup errors Advise business partners on new initiatives and regulatory/compliance topics Additional operational responsibilities including Business Continuity Planning (BCP), Records Retention, and responding to natural disasters that impact our customers

Riverwoods, Il

 Primary Acquisition Marketing resource for ongoing enhancements of Discover’s Prospect Database Acquisition Marketing SME for project to launch new Discover Partnership  Consult with business partners to identify areas of potential operational risks, as well as manage the correction of incidents Primary contact for investigation/resolution of consumer inquiries Meet regularly with internal and external compliance representatives to ensure compliance with all state/federal regulations (e.g. FCRA, GLBA, CARD Act, etc) Lead team responsible for identifying process efficiencies within Acquisition Marketing (Direct Mail, Internet, and Telemarketing) Product Owner of various systems/processes within the department to manage marketing campaigns Acquisition Marketing liaison for multiple Lean initiatives Develop new tools/processes that meet business partners needs in a timely manor Present results of projects to senior management for evaluation  Evaluate multiple sources of non-regulated data to identify potential new sources of information Partnered with internal internet development team to design and launch CardBuilder Manage a team of 6 individuals from the associate to manager level, to ensure acquisition marketing campaigns are designed, tested, and executed correctly Work closely with analytics group to identify new uses for existing data Negotiate contracts with various data providers – saving Discover over $20 million during a 3 year period Promoted to Senior Manager in June 2010 Multiple Recipient of the President’s Plate Award o 2008 – Risk SME for the development of the Discover Prospect Databaseo 2010 – Acquisition Marketing SME for development of Fast Tracko 2012 – Lead the development/implementation of CardBuilder

Riverwoods, Il

Project Manager, Acquisition Marketing (2007 – 2008) Worked with various business partners to enhance proprietary prospect database to meet business objectives Lead a team of multiple business partners to integrate new list vendors into marketing channels Managed the testing and implementation of new accelerated prescreen process Partnered with external vendor to extend opportunity of existing acquisition channel Consulted with internal business partners to find new uses of existing data that would enhance their channel (internet, broad media, and telemarketing)

Lead the development and implementation of tradeline attributesManage the delivery of credit bureau data for portfolio monitoringAssist in pre-launch analysis of various productsDeveloped, tested, and managed the installation of 400+ attributes

Managing the redesign and leveling of post-screen credit decline policies at all three credit bureausResponsible for designing and presenting credit bureau training sessions for Risk ManagementManage the communication of credit bureau updates for internal business partnersProvided level product definitions for competitive analysisDeveloped, tested, and implemented an internet prescreen program

Managed a team of seven to produce preapproved lists for several large financial institutionsManaged Prospect Database programs for several financial service companiesDesigned and setup Triggering programsExecuted File Compare analysesDeveloped credit criteria and universe expansion efforts for financial institutionsResponsible for internal and external communication between bureau and customers Assisted with team of experts on development of new credit database