• Optimized implementation strategies by working with internal and external stakeholders• Continuously looking for opportunities to improve workflows by identifying gaps in IT infrastructure• Implemented powerful multi-step business workflows using various O365 Suite applications• Designed highly available, reliable, and secured REST API queries for reporting• Maintained Power BI workspaces, data models, visualizations, reports, and dashboards

TIA Student Internship Role

• Managed accreditation using Microsoft SharePoint• Managed contracts, vouchers, and invoices for performers and contractors• Coordinated and distributed information packages for contractors, musicians, and entertainers• Reconciled bank statements, invoices, and department expenses• Provided logistical and operational support to improve workflow and efficiency

• Managed customer communication, inside sales, and reservations for programs and services• Responsible for identifying areas for skill development, and creating action plans for improvement• Responsible for hiring and training team members• Assisted in developing marketing strategies, and supporting facility operationsKey Contributions:• Implemented several O365 power platform applications to enhance workflow and• productivity throughout the organization• Developed a custom business application for scheduling party bookings, food and beverage orders, and special events

• Implemented Google Drive to enhance team collaboration and productivity• Oversaw the weekly spending budget, staff schedule, facility rentals, and coordinated day trips• Developed a detailed resource binder that included every game and activity the team facilitated over the summer, with the intention for future staff to use and build upon in the future