Chris Harley Email & Phone Number

Edmonton, AB, CA

• Developed and delivered engaging and interactive training programs for diverse audiences, resulting in increased employee knowledge and performance.
• Conducted one-on-one and group training sessions to improve employee performance and knowledge retention, resulting in a 15% increase in customer satisfaction ratings.
• Collaborated with cross-functional teams to identify training needs and create customized learning materials, resulting in a 20% reduction in employee… Show more
• Collaborated with cross-functional teams to identify training needs and create customized learning materials, resulting in a 20% reduction in employee errors.
• Provided exceptional technical support to end-users, resolving over 100 technical issues per week with a 95% customer satisfaction rate. Show less

Edmonton, Alberta, Canada

• Developed and conducted comprehensive training programs for new employees, resulting in a 20% decrease in onboarding time and improved overall employee productivity.
• Implemented a comprehensive onboarding program, streamlining the orientation process and reducing new hire time to productivity by 20%.
• Designed and facilitated workshops to enhance employee soft skills, such as communication and leadership, resulting in improved team collaboration and customer… Show more
• Designed and facilitated workshops to enhance employee soft skills, such as communication and leadership, resulting in improved team collaboration and customer satisfaction.
• Conducted needs assessments and identified training gaps, leading to the creation of customized training materials and programs that addressed specific employee development needs. Show less

St. Albert, AB

• Developed and delivered engaging and interactive training programs for diverse audiences, resulting in increased employee knowledge and performance.
• Conducted one-on-one and group training sessions to improve employee performance and knowledge retention, resulting in a 15% increase in customer satisfaction ratings.
• Collaborated with cross-functional teams to identify training needs and create customized learning materials, resulting in a 20% reduction in employee… Show more
• Collaborated with cross-functional teams to identify training needs and create customized learning materials, resulting in a 20% reduction in employee errors.
• Provided exceptional technical support to end-users, resolving over 100 technical issues per week with a 95% customer satisfaction rate. Show less

Burnaby, BC, Edmonton, AB

Provided training to businesses on current Ricoh Canada solutions both onsite and web-based.Prepared new training documents and manuals.Prepared reports.Continually learning new applications, machines and products to expand knowledge base.

Tokyo, Japan

Planned and delivered English conversation lessons to students of varying levels in various styles such as Business, General English, and Travel English.Interviewed potential students and advising current students on areas of improvement.Interviewed potential new instructors and providing feedback.Advised other instructors on ways to improve or add to.

Yokosuka, Japan

Taught English communication to Junior High School students in a classroom environment.Used both team-teaching and solo-teaching techniques.Created effective lesson plans that were easy to follow and implement.Learned more effective ways to communicate with students both in and outside of the classroom.Class sizes between 35-40 students.

Saitama, Japan

Taught classes of High School, Junior High School and Elementary School students basic oral communication.Created many teachable lessons to help understanding and comprehension.Communicated with various school teachers to better understand and teach students to achieve goals.Class sizes from 10-40 students.

Burlington, ON

Facilitated the flow of work between employees.Provided customer service in a timely manner in an Inbound Call Centre.Helped co-workers with their questions.Provided coaching and error feedback to improve other employees work.Learned internal processes to better serve the customer and co-workers.

Diploma, Computer Networking

Completed 11-month diploma program in 9 months. Trained on all levels of networking and computer software. Achieved B+ overall average.

B.A., History

Major in History, Minor in English.