Chris Harley work email
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Chris Harley personal email
Highly skilled Training and Support Specialist with extensive experience in designing and delivering effective training programs. Proven ability to provide exceptional support to end-users in a variety of software applications. Seeking a challenging position to utilize my expertise in enhancing employee performance and driving organizational success.
Toolhound
View- Website:
- toolhound.com
- Employees:
- 10
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Training And Support TechnicianToolhoundEdmonton, Ab, Ca
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Training & Support TechnicianToolhound Feb 2023 - Present• Developed and delivered engaging and interactive training programs for diverse audiences, resulting in increased employee knowledge and performance.• Conducted one-on-one and group training sessions to improve employee performance and knowledge retention, resulting in a 15% increase in customer satisfaction ratings.• Collaborated with cross-functional teams to identify training needs and create customized learning materials, resulting in a 20% reduction in employee… Show more • Developed and delivered engaging and interactive training programs for diverse audiences, resulting in increased employee knowledge and performance.• Conducted one-on-one and group training sessions to improve employee performance and knowledge retention, resulting in a 15% increase in customer satisfaction ratings.• Collaborated with cross-functional teams to identify training needs and create customized learning materials, resulting in a 20% reduction in employee errors.• Provided exceptional technical support to end-users, resolving over 100 technical issues per week with a 95% customer satisfaction rate. Show less
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Learning And Development AnalystAlberta Blue Cross Nov 2021 - Feb 2023Edmonton, Alberta, Canada• Developed and conducted comprehensive training programs for new employees, resulting in a 20% decrease in onboarding time and improved overall employee productivity.• Implemented a comprehensive onboarding program, streamlining the orientation process and reducing new hire time to productivity by 20%.• Designed and facilitated workshops to enhance employee soft skills, such as communication and leadership, resulting in improved team collaboration and customer… Show more • Developed and conducted comprehensive training programs for new employees, resulting in a 20% decrease in onboarding time and improved overall employee productivity.• Implemented a comprehensive onboarding program, streamlining the orientation process and reducing new hire time to productivity by 20%.• Designed and facilitated workshops to enhance employee soft skills, such as communication and leadership, resulting in improved team collaboration and customer satisfaction.• Conducted needs assessments and identified training gaps, leading to the creation of customized training materials and programs that addressed specific employee development needs. Show less -
Training And Support TechnicianToolhound Oct 2019 - Nov 2021St. Albert, Ab• Developed and delivered engaging and interactive training programs for diverse audiences, resulting in increased employee knowledge and performance.• Conducted one-on-one and group training sessions to improve employee performance and knowledge retention, resulting in a 15% increase in customer satisfaction ratings.• Collaborated with cross-functional teams to identify training needs and create customized learning materials, resulting in a 20% reduction in employee… Show more • Developed and delivered engaging and interactive training programs for diverse audiences, resulting in increased employee knowledge and performance.• Conducted one-on-one and group training sessions to improve employee performance and knowledge retention, resulting in a 15% increase in customer satisfaction ratings.• Collaborated with cross-functional teams to identify training needs and create customized learning materials, resulting in a 20% reduction in employee errors.• Provided exceptional technical support to end-users, resolving over 100 technical issues per week with a 95% customer satisfaction rate. Show less
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Solution Training SpecialistRicoh Canada Inc. Sep 2014 - Oct 2019Burnaby, Bc, Edmonton, AbProvided training to businesses on current Ricoh Canada solutions both onsite and web-based.Prepared new training documents and manuals.Prepared reports.Continually learning new applications, machines and products to expand knowledge base. -
InstructorCoco Juku Mar 2012 - Jul 2014Tokyo, JapanPlanned and delivered English conversation lessons to students of varying levels in various styles such as Business, General English, and Travel English.Interviewed potential students and advising current students on areas of improvement.Interviewed potential new instructors and providing feedback.Advised other instructors on ways to improve or add to their lessons.Scheduling and various office duties.
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Language InstructorInterac Mar 2011 - Mar 2012Yokosuka, JapanTaught English communication to Junior High School students in a classroom environment.Used both team-teaching and solo-teaching techniques.Created effective lesson plans that were easy to follow and implement.Learned more effective ways to communicate with students both in and outside of the classroom.Class sizes between 35-40 students. -
Junior High School AltJapan Advanced Labor Agency Apr 2010 - Mar 2011Saitama, JapanTaught classes of High School, Junior High School and Elementary School students basic oral communication.Created many teachable lessons to help understanding and comprehension.Communicated with various school teachers to better understand and teach students to achieve goals.Class sizes from 10-40 students.
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Workflow CoordinatorCircles Oct 2005 - Feb 2009Burlington, OnFacilitated the flow of work between employees.Provided customer service in a timely manner in an Inbound Call Centre.Helped co-workers with their questions.Provided coaching and error feedback to improve other employees work.Learned internal processes to better serve the customer and co-workers.
Chris Harley Skills
Chris Harley Education Details
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Cdi CollegeComputer Networking -
History
Frequently Asked Questions about Chris Harley
What company does Chris Harley work for?
Chris Harley works for Toolhound
What is Chris Harley's role at the current company?
Chris Harley's current role is Training and Support Technician.
What is Chris Harley's email address?
Chris Harley's email address is ju****@****gun.com
What schools did Chris Harley attend?
Chris Harley attended Cdi College, St. Francis Xavier University.
What are some of Chris Harley's interests?
Chris Harley has interest in Children, Arts And Culture, Education.
What skills is Chris Harley known for?
Chris Harley has skills like Training, Customer Service, Public Speaking, Team Building, Team Leadership, Teaching, Editing, Microsoft Office, Coaching, Research, Social Media, Blogging.
Who are Chris Harley's colleagues?
Chris Harley's colleagues are Laura Gage, John Mackinnon, David Ball, Giang Nguyen, Cheryl Wallace.
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