Christopher Pena

Christopher Pena Email and Phone Number

Information Technology Professional | GRC | Internal/External Audits | Risk Management | ISO & SOC Experience | Vendor Management | Incident Management @ CITY OF OCOEE
ocoee, florida, united states
Christopher Pena's Location
Greater Orlando, United States
Christopher Pena's Contact Details

Christopher Pena personal email

n/a
About Christopher Pena

Christopher Pena is a Information Technology Professional | GRC | Internal/External Audits | Risk Management | ISO & SOC Experience | Vendor Management | Incident Management at CITY OF OCOEE. He possess expertise in comptia a+, customer service, microsoft excel, microsoft office, microsoft word and 21 more skills.

Christopher Pena's Current Company Details
CITY OF OCOEE

City Of Ocoee

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Information Technology Professional | GRC | Internal/External Audits | Risk Management | ISO & SOC Experience | Vendor Management | Incident Management
ocoee, florida, united states
Website:
ocoee.org
Employees:
126
Christopher Pena Work Experience Details
  • City Of Ocoee
    Information Technology Business Analyst
    City Of Ocoee Aug 2024 - Present
    Ocoee, Florida, United States
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  • Taxfyle
    Information Technology Coordinator
    Taxfyle Jan 2022 - Jun 2024
    Miami, Florida, United States
    • Project Management: Led 15+ IT projects to timely completion, ensuring adherence to budget and delivery schedules, contributing to a 20% increase in operational efficiency.• Technical Support: Reduced hardware, software, and network issue resolution time by 30%, minimizing downtime for 200+ end-users.• Security: Developed and implemented comprehensive security protocols and conducted security awareness training, reducing security incidents by 40%.• Compliance: Conducted ISO and SOC 2 compliance audits, leading to successful certifications and a 25% improvement in security posture.• Access Control: Optimized user settings, strengthened access control, and streamlined identity management via Google Workspace, boosting security and increasing productivity by 20%.
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  • Independent Living Systems, Llc
    Help Desk Technician I
    Independent Living Systems, Llc Aug 2018 - Jan 2022
    Miami/Fort Lauderdale Area
    • Stakeholder Support: Delivered onsite technical support for the executive office, achieving 99.9% operational uptime.• Access Management: Administered the Access Card System, ensuring secure access for 300+ employees and vendors.• Collaboration: Conducted technical training for 75+ new hires, facilitating seamless technology integration.• Networking: Resolved LAN/Switch issues, enhancing and maintaining network performance.• Security: Collaborated with security teams to provide audit evidence, ensuring compliance with internal policies and standards.
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  • Ge Digital
    Associate - Digital Services
    Ge Digital Dec 2017 - Jun 2018
    Miami, Florida
    •Break Fix: Earned Dell EMC Certification, enabling precise diagnosis and resolution of warranty inquiries on Dell products, enhancing customer satisfaction.• Incident Resolution: Executed incident resolution processes via Bold360 and ServiceNow ticketing systems, achieving a 98% SLA compliance rate for user issue resolutions.• Desktop Support: Collaborated with onsite technicians to deliver hands-on assistance, fostering a collaborative environment and ensuring comprehensive user support.
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  • Telefónica
    Desktop Support Analyst
    Telefónica Apr 2016 - Dec 2017
    Miami/Fort Lauderdale Area
    • Incident Management: Generated and tracked incident requests using Remedy IT, ensuring efficient resolution and maintaining a high-resolution rate.• User Support: Delivered hands-on and remote troubleshooting for end-user equipment, including mobile devices, desktops, and laptops, utilizing Bomgar software, increasing user satisfaction.• Access Control: Administered access management through Oracle Identity Manager, enhancing system security and user productivity.• Change Management: Adhered to change management, incident management, and escalation processes, ensuring procedural compliance and maintaining high standards of operation.
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Christopher Pena Skills

Comptia A+ Customer Service Microsoft Excel Microsoft Office Microsoft Word Powerpoint Audio Editing Audio Post Production Audio Mixing Information Technology Help Desk Support Active Directory Windows 7 Windows Troubleshooting Windows 10 Printer Support Computer Hardware Comptia Windows Xp Computer Hardware Troubleshooting Desktop Computers Problem Solving Remote User Support Remote Troubleshooting Customer Support

Christopher Pena Education Details

  • Miami Jackson High School
    Miami Jackson High School
    High School Diploma

Frequently Asked Questions about Christopher Pena

What company does Christopher Pena work for?

Christopher Pena works for City Of Ocoee

What is Christopher Pena's role at the current company?

Christopher Pena's current role is Information Technology Professional | GRC | Internal/External Audits | Risk Management | ISO & SOC Experience | Vendor Management | Incident Management.

What is Christopher Pena's email address?

Christopher Pena's email address is ch****@****ica.com

What schools did Christopher Pena attend?

Christopher Pena attended Miami Jackson High School.

What skills is Christopher Pena known for?

Christopher Pena has skills like Comptia A+, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Powerpoint, Audio Editing, Audio Post Production, Audio Mixing, Information Technology, Help Desk Support, Active Directory.

Who are Christopher Pena's colleagues?

Christopher Pena's colleagues are Byron Phillips, Luis Ruiz, Mohammed Alshannan, Pete Mcneil, Brent Marvich, Tela Scarbrough, John (Jay) Varano.

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