Global Account Director
CurrentDirecting day-to-day operations and strategy for JLL Work Dynamic’s partnership with Vanguard Global Workplace Experience. Leading a 220-person team responsible for providing global IFM and Experience, Engineering, Project Management, Sourcing & Procurement, Occupancy Space Planning, Sustainable Operations, Risk & Compliance, and Operational Excellence. Responsible for creating aligned strategic objectives and executing on safety, compliance, key management priorities, and performance.● Co-created our partnership North Star, Guiding Principles, and 2024 Impact Goals● Improved Key Performance Indicators to 98%● Achieved green performance on Enterprise Strategic Management Partnership Scorecard● Proposed $3.6M in cost savings in year one● Introduced thought leadership: RE Data & Technology, Sustainability, Dining Trends and Contracting, Occupancy Strategy Benchmarking, Branding & Change Management, Peer FS RE Strategic Insights ● Achieved 99% compliance performance on EH&S Inspections and Audits ● Rolled out global site-based budgeting and monthly forecasting● Completed Engineering Skills Assessments and Upskilling Development Plans● Developing 2030 Decarbonization and Renewable Energy Strategy● Drafted data-driven Facilities Scorecard and Inspection Program● Supporting GWx Technology Transformation strategic initiative● 97% retention of High-Performance Managers and Individual Contributors, while reducing overtime by more than 40%