Chris Petko Email & Phone Number

Toronto, ON, CA

San Jose, California, US

As SVP of Customer Experience at Metadata, I spearhead initiatives to optimize the end-to-end customer journey, driving implementation success, retention, and revenue growth. I collaborate with cross-functional teams to improve productivity, elevate customer satisfaction, and align post-sales operations with business goals, ensuring measurable outcomes and.

Sao Paulo, BR

SaaSholic is an early-stage VC firm investing in some of the best Latam companies.SaaSholic's investments are highly skewed towards SaaS and companies with predictable/recurring business models.

Hewlett, New York, US

Channel partner for Aorta. Salesforce Implementation, Automation, Administration, Support, Customization, Development & Integration with 3rd party platforms.

Mckinney, Texas, US

Senior Executive responsible for Sales, Marketing, Customer Experience, RevOps and Consulting teams. Actively influential in the product roadmap and Corporate Development efforts. Manage key partner strategies, and created a Canadian presence (reducing overall OPEX).- Increased ACV by 30% (pricing model, broader value vision, consultative)- Repeatable Land.

Toronto, Ontario, CA

Responsible for the post-sales customer-facing organization. Measured by renewal rates, time-to-value and Net Revenue Retention. Led the cultural reset around the Whole Customer Experience being the entire organization's responsibility. Ownership of CX commercials and focus on de-risking the Customer portfolio. Establish role rubrics and performance.

Toronto, Ontario, CA

Strategic and cross-departmental leader responsible for creating the vision of Customer Centricity. Set the vision and the right financial metrics; inspire the organization and support the execution plan towards growth. Advocated for additional CS investment; resulting in commercialization and undertaking of an expansion number (originally set to ensure.

Austin, Texas, US

Global leader, responsible for P&L, ongoing strategic direction, oversight and operations of the Expert Consulting team.- Pioneered and launched a new consulting service, growing the business from the ground up resulting in 10x growth while exceeding target margins.- Increased overall client satisfaction (NPS) and increased customer renewals to 99%..

San Francisco, California, US

Responsible for leading the Marketing Operations and Inside Sales team, while ensuring that technology is fully leveraged and automated to drive revenue for the business. - Created RPM for Eloqua (Revenue Performance Management). (http://youtu.be/2zTMaJlv764)- Drove Marketing and Sales alignment, including the creation of a Marketing pipeline resulting in.

San Francisco, California, US

Led customer-facing teams roles focused on account management, customer success and product support. Leveraged and implemented SFDC to scale for hyper-growth. Over-achieved on Customer Success and Leadership metrics (CSAT, expansion & retention, promotion rate).

Ba, Economics

Social Crm

Derivatives Fundamentals Course

Canadian Securities Course

Bitcoin And Cryptocurrency Technologies, Information Technology

Game Theory

Large Account Management Process