• Perform investigative interview• Collaborate with other function, both internal and external for analysis purposes, investigation purposes or any other special assignment from Law Enforcement team• Statistical analysis based on the fraud pattern based on industries risk threat• Fraud detection including analysis of fraud risk areas and implementation of red flags• Fraud investigation including conduct review current fraud pattern • Fraud prevention that is implementing control checks and establishing sufficient and most suit anti-fraud schemes.• Oversight of the assessment of fraud risk and review whether adequate resources and implementation of procedures to respond to fraud events as they are detected.• Proactively build relationship with other units to have a wide overview of the Fraud Risks i.e as fraud PIC with financial institution stakeholder, handling walk-in customer complaints related to fraud cases

Manage customer/seller/creator enquiries escalated by Tier 1 teams in CRM tool.- Identify root cause of escalated issues and provide appropriate resolutions in order to deliver excellent service.- Promptly escalate critical/ high-risk cases to the appropriate authority.- Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close loop to all escalations.- Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.- Respond to internal and external customer escalations quickly, proficiently and professionally while meeting specific quality expectations.

The Leading Hotel of the World- Inspect guest rooms, public areas, pool, etc. after being cleaned by the Housekeeper to ensure quality standards. - Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. - Assist Housekeeping management in managing daily activities. - Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. - Document and resolve issues with discrepant rooms with the Front Desk. - Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. - Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. - Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. - Welcome and acknowledge all guests according to company standards.

Pre-opening

Internship