As The Business Operations Manager I played a pivotal role in supporting the growth and success of the Express Shipping Program. This position encompassed various responsibilities focused on driving operational excellence, strategic supply & seller acquisition, and fostering business expansion.As a Subject Matter Expert for the Express Shipping Program I was able to influence the GTM strategy by providing thought leadership and took ownership of several business intitatives pre/post launch of the program. Developed a detailed Seller Prospecting & Onboarding Playbook for the Business Development & Account Management Team, defining SOPs, ideal seller profiles, assortment strategies, and establishing KPIs. This initiative enabled us to onboard over 100 merchants and source 160K+ pairs of supply, propelling us 185% above our Q4 target by processing 120K+ orders and generating millions of dollars in revenue. Additionally, sellers saw a 20% increase in Average Order Value and faster sell-through rates.Owned Performance Metrics Reporting, initiating weekly business review meetings to identify wins, opportunities, blockers, ensuring cross-functional collaboration. By partnering with Product Management & Engineering, I facilitated focus groups and integrated seller feedback into platform enhancements, improving the User Interface and Seller Experience with features like Bulk Shipping and an improved Listing Flow.Collaborated with the Business Intelligence Team by developing automated Tableau reports to monitor seller/product performance, driving data-informed decisions for scaling the program and enhancing seller success. I also optimized delivery logistics, increasing warehouse intake by 200% within two months, and collaborated with Marketing & Merchandising to inform sellers about promotions and key retail moments, boosting demand and sales while staying abreast of Sneaker & Streetwear market trends.Tools: Tableau , Hubspot, Confluence, Monday.com, G-Suite

Kixsquare is a user friendly platform that allows consumers to Buy and Resale sought after Sneakers, Streetwear & Collectibles.Responsible for the entire Operations and Brand Development for Kixsquare.com. Brand Development _________________- Identify target clients, trends and GTM strategy.- Develop brand identity , position, name & logo- Develop relationships with key industry players, influencers and vendors- Coordinate participation at tradeshows and networking events.Marketing________- Social Media Content Creation & Community Management.- Develop Customer Loyalty Program to encourage Customer Retention and UGC.- Analyze engagement and audience behavior - Partnering with drop shippers , consignors, influencer marketers- Creating Compelling Email Newsletters Campaigns and creative Direct In App Push Notifications to drive revenue.- Staying current with the latest trends and best practices.E-commerce Management_________________- Shopify Theme Configuration- Tracking Key Performance Data (CVR, AOV, Traffic) - Monitor Overall Website Health & Reliability- Data Segmentation & Workflow Automation - Sourcing & Implementing 3rd Party Apps inorder to enhance Customer Experience.- Managing Vendor/Supplier Invoicing and Accounts Payable Balance.- Website Merchandising. Updating Website Front End based upon Seasonality and Promotional Campaigns .- Assisted with managing virtual and physical warehouse inventory across Multiple Sales Channels- Utilized Shipstation SaaS for organizing shipping and fulfillment , dispatching drop-ship labels, calculating cost effective shipping rates and label customization.- Mitigating Website Fraud & Risk - Paypal / Affirm Merchant Services Relationship Management. - Implementing PayPal Chargeback Protection MethodsOperations_________- Responsible for Bookkeeping and Evaluating COGs, PNL Reports- Working Capital Cash Flow Management- Contract Negotiation, Procurement

As the Business Development Lead at eBay, it was my responsibility to drive top line revenue in the Sneakers & Streetwear Category. This was accomplished by developing and executing inventory acquisition strategies, identifying new business opportunities, onboarding high-value sellers, and ultimately contributing to making eBay a first-choice marketplace for authentic sneakers.Supply Acquisition & Seller Enablement _________________________________- Take ownership of North American assortment strategy, new business initiatives and direct brand partnerships. - Manage e2e Sales Process (Prospect/Engage/Onboard/Accelerate)- Analyze quantitative & qualitative data to identify inventory gaps, product trends and customer insights.- Prospect & attract High Value Sellers, articulate ebay’s value proposition- Collaborate with the technical integration team, streamline seller onboarding process- Cultivate trusted relationships with key business partners, develop strategies to increase revenue and enhance the seller experience- Collaborated with Product Team by forming beta testing focus groups, collected feedback from sellers on product updates & new business concepts- Research the latest sneaker industry trends- Serve as a eBay representative at events, educate seller communityCoaching & Team Development___________________________- Provide consistent peer coaching, calibrated with direct reports through weekly meetings focused on performance, development, highlights and hurdles- Consistently deliver pipeline metrics updates through cross functional WBR's, MBR's & QBR's- Trained team on sales methodologies and best practices for engaging with sellers and prospects, audited discovery calls for quality and assurance- Proactively identify , propose and lead cross functional improvement projects - Train peers on systems and tools in order to promote employee growth in delivering results - Foster diversity , equity, and inclusion

As a Website Merchandising Specialist my role is to implement the best online shopping experience for the customer by showcasing the rite product in front of the rite customer at the rite time. The Specialist plays a critical role in proactively monitoring & optimizing the Front End Experience for improved item discoverability, enhanced user experience and increased conversion.Category: (Home , Furniture & Appliance) Responsibilities:- Took the Lead in category page creation and module configuration (Desktop & Mobile App experience). - Optimize Search & Browse Experience (Boost & Pin Search Queries in order to Introduce new products, elevate top performers, price reductions, manage excess inventory & improve search query results)- Update Walmart.com visual navigation based upon seasonal / promotional calendar.Scrub website to ensure all product content is accurately represented, categorized, optimized, and images are displayed correctly.- Audit Search & Browse experience to ensure a seamless customer journey that meets customers' intent and most popular search terms.- Study website Taxonomy and Product Assortment Strategy in order to contribute to improving product discoverability and seamless search & browse experience. - Review reports of site traffic and patterns to determine areas for optimization to drive CVR.Closely following daily roadmap to ensure updates are meeting deadlines and business needs.- Participate in Cross Functional Daily , Weekly & Monthly Business Reviews- Auditing experiences across devices for consistency (Desktop, Tablet, App)Identify Leading GMV Drivers, Item Pinning & Boosting- Maintain Team motivation and developing synergy through Virtual Team Building Activities.- Work to understand business processes, identify opportunities in current systems for improvement.- Promoted and supported company values, procedures and standards of ethics and integrity.

TheCobblers.com is a Fashion-Tech Start Up that offers expert restoration and customization services for sneakers & luxury goods. Modernized industry through the use of technology, AI and marketplace style production.As the Ecommerce Sales Consultant I was responsible for identifying, defining and designing solutions to drive higher conversion rates, increase AOV through the introduction of new features and functionalities. Work closely with key partners across creative, marketing and operations to deliver the best customer experience across all digital touch points.Sales Analysis - Analyze & report top-level, category-level, and product-level sales performance. Analyze ecommerce KPIs to make informed business decisions.  - Recommendations for optimizing UI/UX.- Partner with Talent Acquisition to identify and recruit top sales agents 

- Coaching employees to help them achieve individual & team objective- Taking the Lead in Daily Huddles- Digital Merchandising - Digitally merchandise the site to ensure the best-selling products and services are easy to find. Partner with marketing to translate seasonal design stories and new product launches into the ideal representation for the brand.- Partner closely with our creative team to request, ideate, and give feedback on creative assets needed to support site revenue goals- Collaborate with our conversion optimization manager and category managers to find and address opportunities to improve site performance, navigation, and drive specific category sales- Work with our Growth Marketing team to understand where traffic is being driven and how to deliver a seamless, conversion-driven experience on site- Improve product launch process and GTM Strategy.Tools: Microsoft Teams, Shopify Plus, Zendesk Sell, Excel, Google Analytics, AgoraPulse, Meister Task , G Suite, Gloomaps , Paypal, Facebook Business Manager, Odoo ERP, Zapier