Management of Automation, IT Economics, IT Processes, and Regulatory Affairs Teams:• Automation: Coordination composed of squads dedicated to developing RPA solutions using market tools and Python, aimed at operational and cost-efficiency of work. Includes an Automation CoE responsible for development practices, environment management, ensuring code quality, and orchestrating external teams through the federated model. Also has a team specialized in job scheduling and workload… Show more Management of Automation, IT Economics, IT Processes, and Regulatory Affairs Teams:• Automation: Coordination composed of squads dedicated to developing RPA solutions using market tools and Python, aimed at operational and cost-efficiency of work. Includes an Automation CoE responsible for development practices, environment management, ensuring code quality, and orchestrating external teams through the federated model. Also has a team specialized in job scheduling and workload automation, responsible for creating automated routines for executing high-volume processes, automating the processing mesh, and system integrations. Additionally responsible for developing internal solutions using Generative AI.• IT Economics: Team responsible for financial planning and budget control of IT. Manages IT Vendor Management and drives FinOps initiatives, promoting a culture of financial accountability and optimization of technological resources, aligning them with the organization's strategic needs.• IT Processes: Squads specialized in mapping, redesigning, and implementing all processes related to IT Service Management (ITSM), Change Management, Knowledge Management, and IT training. Orchestrates and disseminates guilds and chapters.• Regulatory Affairs: Coordination with a specialized team ensuring regulatory compliance in Information Technology and managing IT General Controls (ITGC). Responsible for responding to audits and conducting Vendor Due Diligences, identifying and evaluating risks, and implementing IT controls. Includes a squad dedicated to Business Continuity Management (BCM), developing, approving, and testing Disaster Recovery Plans (DRPs). Also responsible for creating, reviewing, and disseminating IT norms and policies. Show less

Management of IT Processes & IT Audit, Automation, and Monitoring teams, responsible for the following processes:IT Processes & Audit:• Management, continuous improvement, and automation of ITSM and Information Technology Governance processes and indicators, including Change Management, Service and Incident Management, Problem Management, Configuration Management, and Project Portfolio Management. Implementation of agile tools and methods with development and operations squads (Scrum… Show more Management of IT Processes & IT Audit, Automation, and Monitoring teams, responsible for the following processes:IT Processes & Audit:• Management, continuous improvement, and automation of ITSM and Information Technology Governance processes and indicators, including Change Management, Service and Incident Management, Problem Management, Configuration Management, and Project Portfolio Management. Implementation of agile tools and methods with development and operations squads (Scrum, Kanban, Guilds, Chapters).• Risk Management, implementation, monitoring, and reporting of Information Technology controls (ITGC). Production, review, and implementation of internal Information Technology policies, regulations, and procedures.Automation Center of Excellence (CoE):Squads dedicated to developing, implementing, and sustaining Workload Automation (WLA), Robotic Process Automation (RPA), Business Process Automation (BPA) / BPMS solutions.Monitoring:24x7 team responsible for monitoring; management and creation of stability, availability, and capacity dashboards, indicators, and alerts; incident and crisis response and monitoring. Show less

Responsible for establishing and coordinating the Center of Excellence (CoE) in Automation at Banco Inter, defining work methods and leading the development, scalability, and sustainability of solutions related to:• Workload Automation (WLA)/Job Scheduling• Robotic Process Automation (RPA)• Business Process Automation (BPA) / BPMS.

Implementation and continuous improvement of ITSM and Information Technology Governance processes, including Change Management, Service and Incident Management, Problem Management, and Project Portfolio Management.Systematization and automation of Information Technology processes using Atlassian tools (Jira Software, Jira Service Desk, Confluence) and add-ons (EazyBI, Riada Insight, ScriptRunner, Automation for Jira, and others).CMDB implementation and management.Implementation of… Show more Implementation and continuous improvement of ITSM and Information Technology Governance processes, including Change Management, Service and Incident Management, Problem Management, and Project Portfolio Management.Systematization and automation of Information Technology processes using Atlassian tools (Jira Software, Jira Service Desk, Confluence) and add-ons (EazyBI, Riada Insight, ScriptRunner, Automation for Jira, and others).CMDB implementation and management.Implementation of agile tools and methods (Scrum and Kanban) with software development and operations squads. Show less

Evaluation of the organizational structure positions of FCA Latin America according to Mercer methodology.Control of headcount (monthly and indirect hourly employees) in FCA Latin America, preparing budgets and forecasts based on business cases for resource rationalization.Control of HR Directorate KPIs.Monthly headcount closure (monthly and indirect hourly employees) for FCA in Latin America and reporting to the global headquarters.Evaluation of Business Cases involving changes… Show more Evaluation of the organizational structure positions of FCA Latin America according to Mercer methodology.Control of headcount (monthly and indirect hourly employees) in FCA Latin America, preparing budgets and forecasts based on business cases for resource rationalization.Control of HR Directorate KPIs.Monthly headcount closure (monthly and indirect hourly employees) for FCA in Latin America and reporting to the global headquarters.Evaluation of Business Cases involving changes in headcount in organizational structures.Development and revision of company-wide standards in accordance with updates or new processes.Control of the financial budget and forecast for the HR Director. Show less

Management (development, revision, and implementation) of FCA LATAM (Latin America) cross-cutting standards.Mapping and redesign of business processes, with risk identification and analysis, definition of roles and responsibilities.Analysis, redesign, and formalization of operational processes with a focus on operational efficiency and cost reduction.

Mapping and Redesign of Business Processes, with risk identification and improvement opportunities.Development and implementation of performance indicators.Business Process Automation using BPMS tools.Coordination of Business Process Office activities.

Providing on-site consultancy to a banking client in a Corporate Governance project, involving:Compliance with BACEN (Central Bank) requests and internal and external audits.Analysis and creation of standards.Participation in the development and implementation of Business Process Mapping methodology.Participation in structuring the Process Office.Participation in business process mapping, redesign, and alignment with legislation.

Analysis and creation of internal standards for banking clients.Compliance with BACEN (Central Bank) requirements.Customization and implementation of corporate governance and information technology frameworks.