Strategic Planning/Execution | Product & Service Development/Delivery | Site Reliability Engineering | Customer Focus | Finding/Assessing/Developing Talent | Software Engineering | Financial Management | Vendor ManagementIn my 20+ year career I have consistently been recognized as a transformational leader in OPERATIONS & ENGINEERING with an exceptional track record for evaluating complex business issues/opportunities and executing groundbreaking initiatives enterprise-wide that transform the way business is done.Highlights of my experience in key leadership roles in IT and product groups with MICROSOFT include:►LED THE CHARGE ON THE COMPANY’S ENTRY INTO ONLINE BUSINESS by building out and running the data center operations function as a consultant and providing IT infrastructure for 3 of the top 10 sites on the Internet and launching MSN and Microsoft.com as Director of Internet Operations.►TRANSFORMED INFRASTRUCTURE OPERATIONS FROM A DISTRIBUTED APPROACH TO CENTRALIZED OPERATIONS MODEL as Director of Global Operations; owned IT Infrastructure Y2K compliance for the entire company with no incidents.►ENVISIONED AND DELIVERED 2 GAME-CHANGING CUSTOMER FEEDBACK SOLUTIONS WITH IMPACT ACROSS MICROSOFT - http://connect.microsoft.com V1.0, a collaboration model for product engineering groups to interface with partners, and the first solution to inform server leadership on how customers configure and use Windows Server as Product Unit Manager in the Windows Division.►ENSURED THAT ALL ENGINEERING SERVICES CAPABILITIES SCALE AND ARE OPERATIONAL FOR THE LARGEST LAUNCH WAVE IN MICROSOFT’S HISTORY as General Manager of a global Services Engineering organization; successfully delivering an unparalleled customer-focused experience for a challenging, diverse and business-critical customer base.► BROUGHT AN ENGINEERING MINDSET TO OPERATIONAL ROLES TO DRIVE INNOVATION and building and leading teams that consistently execute on their portfolio with high quality.
Listed skills include Enterprise Software, It Strategy, Strategy, Management, and 25 others.