Chris Killian Email & Phone Number

St Louis, Missouri, United States

• Leading client implementations for healthcare payer clients, encompassing Claims/EOBs, Letters, ID cards, and payments.
• Gathering business requirements and collaborating with developers to map and translate client data effectively for use in Zelis systems.
• Configuring Zelis' proprietary SaaS products to process client data accurately and efficiently, meeting business requirements while optimizing the client's cost savings.
• Designing customized printed documents by utilizing inbound data and conditional logic to align output with client specifications.
• Identifying and resolving barriers by leveraging product and technical knowledge, collaborating cross-functionally with development, client experience, and other teams.
• Tracking implementation tasks and progress in JIRA to ensure timely go-live deadlines.

Greater St. Louis

Scottsdale, Arizona, United States

• Promoted to FSR I position November 2020 after 3 months of working as a teller, taking on additional responsibilities including opening new consumer and commercial accounts and assisting with overall branch compliance.
• Provided prompt and efficient service, processing banking and business transactions for clients.
• Completed transactions with careful attention to detail, ensuring compliance with all federal banking laws and corporate guidelines.
• Ensured client satisfaction with friendly and engaging service in-person and by phone.

Scottsdale, Arizona, United States

Joined Enterprise Bank & Trust as a seasonal employee upon moving to the Greater Phoenix Area in September 2020.

Greater St. Louis Area

• Served a wide range of clientele including buyers, sellers, and real estate investors providing marketing services for residential listings and performing showings to facilitate sales and leasing transactions.
• Worked under strict time constraints with other industry professionals and vendors to ensure contracted closing and move-in dates were met.
• Reviewed tenant applications and conducted additional research and due diligence to ensure accuracy of information provided. Examined confidential credit histories and background investigations, summarizing findings.

Greater St. Louis Area

• Prior to WCR’s property management (PM) branch being sold in April 2018, performed additional duties as a PM Account Executive, meeting prospective landlord clients and selling PM services, then serving as their point.

Columbia, Missouri Area

• Investigated and resolved credit balances on patient accounts, identifying root cause, initiating overpayment recoveries and performing adjustments based on analysis of claims and contract information. Liaised between.
• Saved an initially fragile client relationship through accurate resolutions, rapport building, and weekly productivity updates. As a result of these efforts, Optum was approved to implement two enterprise-level.
• Improved weekly follow-up reporting and dialog on overdue unrecovered balances from other account managers in the Midwest region by creating a centralized spreadsheet for director review.

Chesterfield, MO

• Edited/updated website
• Helped plan/organize biennial Eye Ball St. Louis, 2014 gala
• Solicited donation items for live and silent auctions at The Eye Ball
• Wrote grants for corporate sponsorships of fundraising event
• Wrote newsletter

Economics Resource Center

Tutored students: helped them answer questions by conceptualizing introductory and intermediate economic theories.

Greater St. Louis Area

• Assisted students in Introductory Microeconomics and Intermediate Microeconomics with homework and exam preparation during the Fall 2013 Semester.
• Graded weekly Intermediate Microeconomics problem sets.