Christopher Murphy Email & Phone Number

Buffalo, Ny, United States

Establish and develop senior level strategic relationships with the top 350 dealer groups in the US to generate revenues, maximize profit, and increase market share for the company and our dealer partners. In this role, I work closely with Strategic Account Executives to promote ACV's full portfolio of automotive solutions, including our various online marketplaces, to meet the needs of my clients and identify opportunities for cross-product sales. I leverage my skills in negotiation, customer relationship management, and product knowledge to achieve success and grow existing accounts.

Buffalo, New York, United States

As a Senior Account Manager and team lead, I maintained and grew my account base and onboarded new accounts. I maintained sell-through and success-rate, quarterbacked and resolved customer issues, and met or exceeded SLA's for issue resolution. I acted as a trusted advisor to dealer partners and was an internal advocate for the operational and product needs of the largest buyers and sellers in my assigned regions. I qualified opportunities for product integration, pitched cross-sale opportunities, and monitored auctions and negotiated sales as needed. In addition to my own responsibilities, I coached and mentored junior team members.

Buffalo, New York, United States

Maintained and grew selling and buying wallet share with current and growing account base. I onboarded accounts after their first purchase and monitored sell-through and success-rate. I quarterbacked and resolved customer issues and met or exceeded SLA's for issue resolution. I acted as a trusted advisor to dealer partners and consistently met or exceeded sales quotas. I also qualified opportunities for product integration and pitched cross-sale opportunities. I monitored auctions and negotiated sales as needed.

Buffalo, New York

Maintained and grew a customer portfolio based across the United States. I was responsible for maintaining and growing the volume and revenue of the entire portfolio. I provided pre and post-sales support to customers to ensure consistent repeat business and met or exceeded SLA's for issue resolution. I quarterbacked issues that occurred within the customer base and worked inter-departmentally to resolve them. I also negotiated and facilitated wholesale vehicle sales nationwide. I met or exceeded my sales goals for 8 consecutive months.

Buffalo, New York

I was responsible for reaching out to potential clients through calls and emails and working with them through their first purchase. I presented platform demonstrations of our company and products to potential clients and assisted in campaigns to develop new and emerging markets with Territory Managers. I also provided post-sales support to new clients. Through my efforts, I was able to exceed sales goals for 3 consecutive months, contributing to the overall success of the company.

Greater Grand Rapids, Michigan Area

As an Assistant Branch Manager at Enterprise Rent-A-Car, I was promoted to the largest non-airport location in the state of Michigan. In this role, I was responsible for the hiring and management of part-time and full-time support staff, including 7 service agents and 6 drivers. I was also responsible for creating and implementing a branch operational plan that included daily, weekly, and monthly strategies to improve overall customer satisfaction, increase revenue from additional product sales, promote employee development, and enhance marketing efforts. Through my efforts, I was able to reduce branch physical damage losses by 66% over a period of 6 months. In addition, I mentored current management assistants and management trainees to help them meet their career goals. Through my leadership and management skills, I was able to effectively lead and grow my team, contributing to the overall success of the company.

Greater Grand Rapids, Michigan Area

As an Assistant Branch Manager at Enterprise Rent-A-Car, I was responsible for managing the finances and risk for three offices. I mentored and developed 4 management trainees through the management trainee program and coached 2 management assistants to promotions assistant branch manager positions. I worked as a member of a team that increased overall customer satisfaction to 89% for three locations. I also lead the branch sales culture by example, resulting in branch management assistants and trainees consistently ranking within the top 50% of regional sales numbers and being invited to quarterly sales events. Through my leadership and management skills, I was able to effectively guide and develop my team, contributing to the overall success of the company.

Greater Grand Rapids, Michigan Area

As a Management Assistant at Enterprise Rent-A-Car, I was responsible for independently managing a satellite branch with two employees. I consistently ranked within the top 50% of regional sales trainees and management assistants, achieving this status 4 out of 4 months in my position. During this time, I was able to increase overall customer satisfaction by 16% and gain new business from a new body shop account and increase business from existing body shops and local dealerships by 47%. I also mentored and advocated for the promotion of a valuable part-time team member to a full-time customer service role at the local office. Through my hard work and dedication, I was able to successfully lead and grow my branch, contributing to the overall success of the company.

Greater Grand Rapids, Michigan Area

As a Management Trainee at Enterprise Rent-A-Car, I consistently ranked within the top 50% of regional trainees, achieving this status 7 out of 10 months in my position. I was invited to attend the quarterly sales event 3 out of 4 quarters due to my strong performance, consistently ranking within the top 8 of all trainees. Through my hard work and dedication, I mastered the knowledge and skills required to run a branch independently, including providing exceptional customer service, and organizing branch operational plans. I also learned how to effectively execute inside and outside sales and marketing strategies to drive business growth.

Michigan

I was responsible for the training, development, and well-being of a team of six soldiers. I advised and assisted the Platoon Sergeant on the employment of indirect fire weapons and directly supervised the accountability and maintenance of platoon equipment. I provided quarterly performance evaluations and coaching to subordinate soldiers to ensure their development and progress. In this role, I demonstrated strong leadership and management skills, as well as the ability to work effectively in a high-stress, fast-paced environment.

East Lansing, Michigan

As a Financial Representative at Western & Southern Life, I was responsible for proactively developing community relationships to cultivate and strengthen our presence in the target market. I maintained personal contact with clients to ensure their evolving financial needs were being met, and I contacted and secured appointments with prospective and existing clients for the purpose of sales, conservation, and service. Additionally, I was responsible for marketing for the purposes of developing the Western & Southern Life brand at the local level. Through my efforts, I successfully established a strong network of clients and contributed to the overall growth and success of the company.

Camp Hill, Pa

As a Fitness Sales Counselor I was responsible for actively pursuing enrollment of new members through self-generated and company-sponsored programs, promotions, and referrals. This included establishing and maintaining lead boxes, calling on new businesses for corporate accounts, obtaining leads from existing members, giving club tours and membership presentations, and utilizing computer programs to track appointments and sales. I consistently exceeded my sales targets and received positive feedback from clients for my knowledgeable and professional approach.