Chris Polite Email & Phone Number

Oversee mailroom operations and administrative support.

Dispatched service calls to technicians.Assisted technicians with prioritization of service calls with regards to urgency and maintenance contract requirements.Processed customer supply requests via phone and fax.Tracked new equipment orders from date of shipment to customer receiptPrepared documentation for new equipment installations.Ensured receipt of original installation documents and tracked returned equipment and postage meters.Responsible for processing supply orders and maintaining supply inventory.Performed all shipping and receiving.Provided remote technical support for field technicians.Processed and tracked RMA’s.Assisted Office Manager with team building programs.

Ensured assembly of new equipment orders properly programmed and configured equipment for installation at customer site.Prepared installation, training and equipment return authorization paperwork. Performed refurbishment and in-shop repairs on mailing equipment. Utilized computer and software resources for technical references, updates, and support.Conducted installation, maintenance, repair, and system diagnostics of mailing machines and document handling equipment.Trained customer’s employees on set-up, proper programming, use, maintenance, and troubleshooting of equipment.

In addition to many of the above mentioned responsibilities:Possessed theory of operation, proper use of service manuals, and mechanical/electrical knowledge of mailing and document handling equipment. Responsible for more than twenty-five thousand dollars worth of inventory, including ordering and tracking of parts. Managed the scheduling and prioritization of over thirty-five service calls per week in assigned district.

Education record

Education record

Education record