Chris Pollard Email & Phone Number

Wellesley, Ontario, Ca

Leis has a great company culture and excellent co-workers. This is a great place to work. Position is responsible for IT strategy and operations including business processes directly related/influenced by IT systems.

Waterloo, On, Ca

Led a cross functional team replacing two client/billing systems and introduction of a human resources system including payroll. The system will impact 4000 internal employees and 13 branches. While the project was starting, I was provided the opportunity to explore organization to learn and identify potential quality and business process improvement initiatives. Key Accomplishments:Discovered quality improvement and developed key report leading to additional revenue

Led the merger of operational activities of two decision support departments while introducing data visualization using Microsoft PowerBI. Transitioned out of the role 1 year post merger.Key Accomplishments: Increased efficiencies of operational reporting by 30%; Interactive dashboard visualization enabled immediate key insights into service delivery which kicked off new projects to improve service efficiencies

Provided information to the organization through the use of dashboards, analytics, program recommendations and business process improvements. This new department grew from 3 to 9 staff members as the organization expanded and more information was used to inform operational and strategic decisions. I was considered a provincial leader in developing community care process and outcome indicators.Key Accomplishments:Developed and introduced resource utilization management tool and outcome indicators for annual spend of $97M in contracted out services involving 2.5M hours/visits of service; Resource utilization management tool enabled organization to reduce expected spend by 10% in two fiscal years and ongoing monitoring for other years; Introduced data visualization improving self-serve reporting capabilities of senior management; Nominated for provincial team award for sector innovation in 2016 and received nomination in two prior years for other projects; Project lead for numerous projects including core information system upgrades, process improvements, and program changes related to contracted service providers including market share and program definition changes; Successful coaching, mentoring and engagement of staff to further careers and increase efficiencies

Responsible for coordinating and monitoring the organization’s yearly operational plan while introducing standard organizational project management tools and training to management. I was also the project lead/project manager for the consolidation and replacement of organization’s two core information systems used by 350+ users in 9 locations containing 30,000 client record.Key Accomplishments:Improved resource coordination for operational plan enabling projects to be completed on time as resource constraints identified early in the year; Successfully launched new information system on time and within budget including standardizing business processes across a newly merged organization

Toronto, On, Ca

Transitioned operations of the Community Health Information Network (CHIN) program (web-based software as a service) to the OACCAC; Enabled strategic decision-making by governance body through recommendations and reports on current activities and user requests for new functionality; Maintained excellent relations with project sponsors and project managers through interactions including support, negotiations on new functionality and revising tools, systems and project structure

Managed program operations and secure systems development lifecycle during roll-out to 6 new and 4 existing Community Care Access Centres increasing number of users by 300%; Met all major operational goals including program preparation for transition to OACCAC, technical architecture changes, new module development, functionality enhancements, and security improvements

Two 4-month co-op work terms and 8-month contract; Work terms focused on implementing organization's first dashboard; 8 month contract focused on leading business process change via software implementation through implementation of a secure electronic communication tool to share personal health information

Co-op position working on dashboards

Co-op position developing web application used to create online malls and stores

Two 4-month co-op work terms as a programmer; 4 months as PowerBuilder programmer adding minor features and correcting bugs in an online procurement system; 4 months programming in MS Access and implementing Y2K fixes on computers

Two 4-month co-op work terms; Team member creating a 'computer image' for front line sales people; Responsible for automating 80% of the software installation process reducing time to create and test the final image

Master Of Business Administration - Mba, Ecommerce

Bachelor'S Degree, Mathematics And Computer Science