Chris Perry Email & Phone Number

Dublin, California, US

Real Estate Marketing, Logistics and Lead Graphic Designer for over 10000 clients and printed projects. Website software engineering, UX/UI development, social network marketing, audience targeting, and digital photo touch up, repair, and restoration. Every step is explained, and every idea is explored.Notable clients include real estate brokers and agents.

• Directly collaborated with thousands of clients internationally, completing a wide variety of physical and digital design projects; prepared files as necessary for print-ready and digital distribution.
• Managed workflow and details of multiple ticket orders simultaneously via LiveAgent, maintaining top of the line care; avg. of 2 hour, same day turnaround for all client requests.
• Full documentation in each ticket of progress, communication with clients + status updates.
• Assistance in project management in production of concurrent rollouts for new products, pages, materials and promotions for clients throughout USA and Canada.
• Composed marketing emails for latest promotions, inspiring return clients and new clients.
• Engaged in remote support to assist and collaborate with clients over Skype, web and phone.

New Taipei City, Taiwan, TW

• International support and collaboration with users in US, Canada, Mexico and Taiwan;Provided support in-person, over the phone, via Skype, email & VNC to users worldwide
• Acted as sole contact for all North America IT issues, forwarding to and collaborating with Taiwan HQ when necessary; scheduled weekly meetings to review issues needing HQ support
• Monthly review on corporate Verizon account usage, HW upgrades & cost-cutting measures;Managed Account to add and remove phones, data cards, and new data plans as necessary
• Maintained relationship with 3rd party clients for hardware repair and bulk order shipments
• Reviewed, approved and signed invoices for expenses on SW, HW, repair & network invoices
• Designed MS Access inventory database for tracking possession, location, cost & specs of HW

US

• Pre-optimized new laptops and desktops for customers, speeding up for immediate use.
• Upgraded and prepared old company computers for store training use
• Created and distributed work/repair orders to staff using Astea Management system.
• Prioritized customer cases, regularly evaluating each technician’s status and task list to ensure due dates were met and follow-up calls were made.
• Received, diagnosed and solved problems with customer laptops and desktops; Ran company-specific virus scans and other diagnostic tools to verify the correct solutions.
• Installed software, new OS’s & provided a variety of data backup solutions for customer PCs.

San Jose, California, US

• Executed thousands of test cases on software and hardware, including power management, device functionality, installation procedures & OS compatibility.
• Entered and logged all test cases and test results on Mercury Quality Center.
• Detected & reported numerous defects using TestTrack Pro; included well-detailed descriptions and screenshots for accurate replication.
• Performed end-user testing and provided feedback to improve reliability and usability of SetPoint software, Logitech hardware, and device firmware.
• Tested software to detect issues with to installation & device synchronization methods, as well as general stability, custom settings and compatibility issues over various OS & hardware.
• Verified compatibility of Logitech software and products with Microsoft programs, internet browsers and other commonly used programs.

San Jose, California, US

• Provided desktop support for internal Logitech employees throughout four buildings, solving a variety of hardware and software related problems.
• Rolled out company/location-wide hardware and software updates to all internal employees, including desktop & laptop configurations, updates to virus protection & Windows updates.
• Programmed and rolled out new laptops and desktops for staff-wide computer upgrade; set up each computer to the individual’s needs along with any company-approved software.
• Enabled network connections & set up routers for all conference rooms.
• Added new employees and contractors to company domain.
• Assisted in virus and malware protection throughout the company; detected and removed a quickly spreading virus in email server.

US

• Unpacked, assembled, installed hardware & software of 36 computers.
• Provided tech support to teachers & students throughout the campus.
• Enlightened faculty and children on word processing basics.
• Aided users through difficulties with MS Word, Internet Explorer.
• Proofread documents for spelling and grammar errors.
• Composed "How-To" sheet regarding MS Office and Internet Programs.