Real Estate Marketing, Logistics and Lead Graphic Designer for over 10000 clients and printed projects. Website software engineering, UX/UI development, social network marketing, audience targeting, and digital photo touch up, repair, and restoration. Every step is explained, and every idea is explored.Notable clients include real estate brokers and agents from Berkshire Hathaway, Better Homes and Gardens, Century 21, Coldwell Banker, ERA, Future Home Realty, Intero, Keller Williams, Realty One Group, Remax, and also including small businesses and startups across North America and Europe. Now powered by the Clique Network engine, Very Smart Design is able to take on more design requests while still staying true to our day one promise of a 24 hour turnaround time for design edits. These new upgrades allow for immediate enhancements to synchronization between designer and requester, giving clients full access to edit, chat, update and track orders online in realtime.

• Directly collaborated with thousands of clients internationally, completing a wide variety of physical and digital design projects; prepared files as necessary for print-ready and digital distribution.• Managed workflow and details of multiple ticket orders simultaneously via LiveAgent, maintaining top of the line care; avg. of 2 hour, same day turnaround for all client requests.• Full documentation in each ticket of progress, communication with clients + status updates. • Assistance in project management in production of concurrent rollouts for new products, pages, materials and promotions for clients throughout USA and Canada.• Composed marketing emails for latest promotions, inspiring return clients and new clients.• Engaged in remote support to assist and collaborate with clients over Skype, web and phone. • Redesigned website and graphic interfaces to enhance product promotion and visibility. • Created + edited MachForm orders to allow customers to fill product details + order online.• Improved quality and consistency of website navigation and userflow experience.• Fixed long-standing bugs + errors on e-commerce site which prevented clients from ordering.• Designed business cards, postcards, fliers, banners and other custom print materials for real estate companies, small business startups, law offices and construction projects.• Created 50+ fresh, new designs to help Printerbees stand out in marketing, modern and advanced.• Physical presence at Chamber of Commerce networking meetings and events to enhance brand awareness and introduce peers to engage in new business opportunities.

• International support and collaboration with users in US, Canada, Mexico and Taiwan;Provided support in-person, over the phone, via Skype, email & VNC to users worldwide• Acted as sole contact for all North America IT issues, forwarding to and collaborating with Taiwan HQ when necessary; scheduled weekly meetings to review issues needing HQ support • Monthly review on corporate Verizon account usage, HW upgrades & cost-cutting measures;Managed Account to add and remove phones, data cards, and new data plans as necessary • Maintained relationship with 3rd party clients for hardware repair and bulk order shipments• Reviewed, approved and signed invoices for expenses on SW, HW, repair & network invoices• Designed MS Access inventory database for tracking possession, location, cost & specs of HW • Rollout deployment and training for Windows 7 OS, software and upgrades to remote users• Created SOP guides and Powerpoint presentations for hardware, software and OS training• Sent out regular PSAs on latest policies from HQ, virus alerts and current known issues/fixes• Performed routine maintenance, virus scans and backups of local and remote user PCs • Followed HQ instruction guides to setup RAID 0+1, install Linux on server and SAP on PCs• Upkeep of shared network drive to lower number of unnecessary paths and folders, delete old/unused files to clear space, & created personal folder for each employee file backups• Manually removed numerous active and dormant viruses from employee PCs• Setup users with Cisco VPN software for remote access to email and VNC for remote support• Received basic training in VI language, Asterisk phone system code and PHP scripting• Installed power strips at all desks and sorted hundreds of electronics into category bins• Assisted users in removing startup processes and defragmenting machines to increase speed• Reason for Leaving: WW HQ now outsources all USA IT support to Taiwan HQ IT members.

• Pre-optimized new laptops and desktops for customers, speeding up for immediate use.• Upgraded and prepared old company computers for store training use• Created and distributed work/repair orders to staff using Astea Management system.• Prioritized customer cases, regularly evaluating each technician’s status and task list to ensure due dates were met and follow-up calls were made.• Received, diagnosed and solved problems with customer laptops and desktops; Ran company-specific virus scans and other diagnostic tools to verify the correct solutions.• Installed software, new OS’s & provided a variety of data backup solutions for customer PCs.• Set up new customer hardware, including RAM, CD/DVD drives, hard drives & wireless cards.• Provided customers extensive knowledge of consumer electronics to ensure a personal and professional experience, making sure all customers were well-informed on their purchases.• Coached and trained employees on key PC components and functions, to ensure that all customers obtained complete solutions and relevant answers.• Encouraged professional and supporting relationship roles between employees to create a positive environment, sustainable under high amounts of store traffic.• Created daily task list to improve and secure computer department; delegated tasks evenly amongst appropriate staff to ensure quick and proper completion.• Handled incoming and outgoing faxes, distributed mail and packages to recepients.• Reason for Leaving: Company filed Chapter 11 bankruptcy, store shut down.

• Executed thousands of test cases on software and hardware, including power management, device functionality, installation procedures & OS compatibility.• Entered and logged all test cases and test results on Mercury Quality Center. • Detected & reported numerous defects using TestTrack Pro; included well-detailed descriptions and screenshots for accurate replication.• Performed end-user testing and provided feedback to improve reliability and usability of SetPoint software, Logitech hardware, and device firmware.• Tested software to detect issues with to installation & device synchronization methods, as well as general stability, custom settings and compatibility issues over various OS & hardware.• Verified compatibility of Logitech software and products with Microsoft programs, internet browsers and other commonly used programs.• Extensive evaluations of Bluetooth devices with Widcomm, Microsoft and Toshiba stacks. • Tested 2.4GHz and 27MHz Cordless devices for connectivity quality and overall functionality.• Labeled inventory bags, prepared with hundreds of parts required to build 40 test fixtures. • Collected ohm flow data to detect stress and faults in flex cables.• Performed stress test sessions in various environments and OS’s to detect and replicate enumeration/framerate issues, gathered faulty webcam image data.• Assembled & constructed 50 web cameras from parts to whole for on-site testing/analysis.• Flashed latest firmware onto web cameras and tested them to ensure stability.• Re-organized network/server room layout to improve cable access, airflow and safety.• Reason for Leaving: Contract expiration.

• Provided desktop support for internal Logitech employees throughout four buildings, solving a variety of hardware and software related problems.• Rolled out company/location-wide hardware and software updates to all internal employees, including desktop & laptop configurations, updates to virus protection & Windows updates.• Programmed and rolled out new laptops and desktops for staff-wide computer upgrade; set up each computer to the individual’s needs along with any company-approved software.• Enabled network connections & set up routers for all conference rooms.• Added new employees and contractors to company domain.• Assisted in virus and malware protection throughout the company; detected and removed a quickly spreading virus in email server.• Assisted employees in configuring and backing up data to user network drives.• Received and updated support requests via trouble ticket system, organizing and prioritizing reports by criticality of each issue.• Followed up with each request intiator to update ticket status, offered troubleshooting steps over the phone to save crucial time, solving problems remotely using clear instructions.• Printer maintenance (toner/part replacement/basic service) for all printers;worked with third party to send technicians in for repair and complex issues.• Installed any company-supported software for office employees and contractors.• Delivered and installed ordered hardware for employees, verified and explained functionality.• Changed and cleaned filters in ceiling-mounted and desktop projectors• Organized hundreds of licensing CDs in a software database by language, year, and type.• Performed physical inventory count for over one thousand laptops, test PCs & admin PCs. • Troubleshooting of Cell Phones and Windows Mobile Devices• Reason for Position Change: Promoted to new field, offered on-site training and experience.

• Unpacked, assembled, installed hardware & software of 36 computers.• Provided tech support to teachers & students throughout the campus.• Enlightened faculty and children on word processing basics.• Aided users through difficulties with MS Word, Internet Explorer.• Proofread documents for spelling and grammar errors.• Composed "How-To" sheet regarding MS Office and Internet Programs.• Helped students to expand their vocabulary and spelling abilities.• Corrected software and hardware errors.• Helped to install new software and updated computer programs.• Monitored and controlled behavior of students using lab.• Cleaned up, organized and locked computer lab on a daily basis. • Reason for Leaving: End of school year/ Graduated from high school.