BITE Consulting was founded in 1998 as a London based IT solutions provider to the IT, Telecommunication, Banking and Finance sectors.Grew the brand internationally, by founding UK IT Careers consultancy as an auxiliary sales channel with overall strategic and operational controlIncreased resourcing of preferred business in a competitive market by 75%, despite low international brand profile and whilst working 100% remotelyOptimised new business through detailed customer profiling and targeting, building long term relationships with sales leadsCreated commercial partnerships and managed contracts with international companies to source new business worldwide. Led to successful increase of 30%Initiated regular review of operational strategy to ensure alignment with changing market conditions, and successfully navigated Covid19 era challenges. Developed strategies to improve the quality of business prospects leading to higher productivity and increased revenue

This was a business relationship management position in New Zealand’s leading financial services provider ASB. Overall accountability for the relationship between ASB Technology and business groups to ensure strategic and operational alignment.Led strategic meetings with business and technology leaders, reconciling conflicting priorities, to ensure timely delivery of services and solutions compatibility with company standards.Owned and improved the relationship between ASB and Sovereign Insurance. Led operational performance, new technology implementations and improved cost of service.Led technology relationship with parent company CBA. Accelerated the delivery of global technology initiatives3rd Party Management:Partnered with business and key vendors, building successful commercial relationships, focused on the negotiation, implementation, management and onboarding of new 3rd party cloud solutionsDeveloped and implemented the foundation cloud governance and operational framework for all new Software as a Service (SaaS) implementationsLed IT operational ownership of both the credit card and general insurance platforms. Managed international vendor relationships and demanding business stakeholders. Oversaw operational incident management and SLA performance, leading to lower outages, greater platform innovation and lower business and customer disruption

Promoted to provide overall accountability for the relationship between the Global Transaction Services and IT Infrastructure businessesPrimary technology interface to 12 business heads with annual revenues of $1 Billion (US)Improved business perception of technology. Built partnerships with key stakeholders, strengthening internal communications, and transforming technology into a valued business toolReduced overall volume of infrastructure outages by 33% year on year by increased focus on incident management root causes and better technology alignment with business requirementsOversaw all infrastructure related production outages. Ensured service delivery targets were met or exceededFacilitated smooth project management delivery. Ensured potential roadblocks cleared, and delivery of technology requirements within business timescalesImproved budgeting and forecasting leading to increased buy in from business CFO and senior managementRealised savings of 10% pa over 2 years by implementing region wide financial saves program

Joined Citigroup London providing senior technical support to the European Investment Banking business. Responsible for local and remote offices across Europe, the Middle East and Africa.Later promoted to provide overall accountability for the Moscow, Warsaw, Johannesburg and Tel Aviv offices. Implemented numerous technology upgrades following a series of company acquisitions.

Provided technical support to the corporate desktop and server environments with responsibility for the Auckland and Wellington businesses. Implemented Y2K compliance, leading the IT preparation covering systems verification, business process mapping and contingency planning.

Provided first and second line technical support to corporate clients spanning 12 divisions in 6 countries. Implemented numerous hardware and software upgrades for internal corporate businesses.

Provided technical desktop and server support to the London and European offices of SBC Warburg. Led all Major Problem management communication for technical incidents in EMEA.