Chris Procopio, Pmp Email & Phone Number

Tucker, Ga, Us

Tucker, Ga, Us

Atlanta, Ga, Us

Managed 9 to 12 projects simultaneouslyImplemented Cloud Based Enterprise software solutionsLead cross departmental and cross functional project teams from 4 to 12 team membersCommunicated to internal and external stakeholdersCreated and maintained project plan documents, including plan schedule, resource plan, requirements plan, and reporting planGenerated and distributed reports as part of monitor and control activitiesCoached team members on project processes and activity prioritizationApproved project team hours, expenses, and overall project budget

Suresnes, Île-De-France, Fr

Business Systems Analyst - Worked on global team to implement new repair services software - For the last 2 years on this project I have; - Identified features gaps our new and existing software - Developed specifications for and missing and new feature opportunities - Conducted QA and UAT testing on bi-monthly implementation sprints - Wrote training documentation for internal and external users - Current subject matter expert for existing repair services software platform - Troubleshoot system issues and provide resolution or new training as necessary - Work closely with IT to ensure optimal performance of our software platform and its integrations with SAP and other internal systems. - Built and maintained reporting tools in excel to manage both individual account and company-wide repair operations. Account Management - Supported over 30 tier 1&2 national accounts. - Managed RMA process for all accounts to ensure SLA compliance - Monitored customer owned inventory stored at our repair facility - Forecasted inventory consumption trends from historical data - Quoted and Billed for $200k/yr in applicable warranty and repair services - Provide reporting and report analysis functions for internal and external clients

Mölndal, Vastra Gotaland County, Se

Project Management - Managed 6-8 concurrent technology roll-out solution projects - Performed business analysis of client’s workflow to develop final customer experience solution. - Coordinated project resources and product shipments based on established milestones - Monitored compliance with scope, budget and milestones - Ensured accuracy and on-time arrival of all deliveries - Monitored and resolved any deployment issues - Trained in a PMP environment Relocations and Reconfiguration - Cradle-to-Grave responsibility for all relocation and reconfiguration projects - Build sales quote, statement of work, and process final orders - Managed implementation of project sold Sales Support - Built and maintained quoting and configuration tool to improve the accuracy and efficiency of the quoting process - Provided pre-sales technical support to sales team Systems Analyst - Deployed and configured Q-matic Software in client environment - Remotely resolved system connectivity, networking and configuration issues - Provided tier 1 technical support to new installations during monitoring phase of the project

Mölndal, Vastra Gotaland County, Se

- Managed pricing and configuration form, pushed updates to ensure configuration accuracy, efficiency, and contract compliance. - Managed relationships with GSA vendors, ensured accuracy and compliance of all contract pricing - Worked with executive management to develop pricing and competitive strategies. - Provided technical solutions review for our national sales teams. - Reviewed sales quotes for pricing, configuration, service accuracy - Wrote technical and operational responses to RFP/RFQ/RFB solicitations - Performed remote customer demonstrations for flagship software. - Created demo environments in flagship software platform. - Trained incoming staff on quote/order process, products, and pricing strategies.

Montvale, New Jersey, Us

Sales Support- Managed deal registration process with channel partner, ensuring exclusive rights to special pricing for our sales rep- Maintained database of all registered deals, tracked expiring deals, coordinated with sales team to maintain registrations- Researched part compatibility for configurations and best practice builds- Researched and created price quotes for customers- Responsible for the coordination and all administrative functions related to the sales process- Received RFP requests and prepared initial solution- Provided professional back up for sales rep- Identified and obtained necessary information to complete initial plan designs and/or proposals- Documented and communicated case specific changes and information to sales rep Pricing & Quotations- Generated technical equipment configurations in Sales Builder for Windows - A Crystal Reports product- Managed pricing requests including quote pricing spreadsheet- Generated & adjusted quotes as directed by customer, sales rep, or solution engineer- Developed comprehensive knowledge of pricing tools and technology offerings- Obtained vendor pricing rates, responded to pricing, quote, and configuration requests - Secured favorable pricing from vendors as needed - Managed the quote process, developed quotes for RFP’s from initial plan & design through proposal and purchaseCustomer Service- Corresponded with clients on desired technical requirements- Communicated with customer personnel and educated them on the hardware solution capabilities- Served as the point of contact for clients and communicated with them by phone and email Administrative Services- Created and lead registration procedure trainings for members of the inside sales team- Helped facilitate the company’s restructuring of the inside sales process- Appropriately escalated issues, risks, and conflicts to the appropriate internal or vendor partner resource

Montvale, New Jersey, Us

- Assisted in the execution of numerous Demand Generation events and training sessions. - Produced Header and Footer banners for all out going e-mails and marketing/demand generation material. - Provided graphic design services for printed and electronic promotional material - Gathered, organized, and maintained event mailing lists. - Researched, negotiated, designed, and ordered promotional gifts

Chicago, Us

- Managed a staff of 15 across 3 job functions, was responsible for maintaining staff moral and utilizing staff with regards to their specific strengths and weakness. - Trained all new front office employees. - Assisted with departmental scheduling and performed bi-weekly payroll functions. - Assessed appropriate guest conflict resolutions based upon hotel occupancy, average daily rates, and hotel budgetary constraints. - Worked with convention meeting planners and the in-house sales account managers with all events being held on our property. - Coordinated and directed hotel staff across housekeeping and maintenance departments to ensure the efficient operation of the hotel. - Documented and investigated all injury claims during my duty shifts. - Performed regular security sweeps of hotel building and grounds.

- Performed maintenance and operation duties of a replica 18th century sailing vessel. - Youngest member of a 30 person co-ed crew. - Provided historical tours to 50-60 guests daily while in port.