Designing print designs and ranges for high street retail, working across product design, packaging and apparel including:Design for apparel; placement graphics and AOP.Design for product; stationery, greetings cards, homeware, novelty & gifting.

• On 2 occasions managed the store over a two week period during store manager's leave; for one week of which the stock manager was also away. • Managing shop floor and team on a daily basis, motivating team members to achieving daily sales targets, along with both store and individual ATV and Rewards Signup targets.• Training of new staff. This included product training, sales framework and till training.• Liaising with relevant head office departments to ensure new starters were set up on the company online training program• Construction of weekly sales and store performance feedback, using company and store figures to correctly identify and report store performance - complimented by CEO as having most thorough report in company.• Communication with head office departments and brand management on a daily basis• Procuring local marketing contacts in order to generate and maximise potential sales • Rota construction and management, and monthly completion of attendance logs • Tracking staff performance• Store remerchandising and remodelling for seasonal sale, promotional launches, ensuring all changes made are beneficial to the store’s performance • Visual merchandising to ensure all products are displayed to their best potential to maximise sales opportunities • Ensuring the stock manager processes all deliveries correctly and efficiently, and in line with company standards• Maintaining excellent customer service and driving both sales, high value transactions and Rewards Program sign ups - mentioned in company newsletter during first week of employment• Ensuring all Fire/Health and Safety procedures are adhered to, arranging and actioning practice evacuations and weekly fire alarm tests• Interviewing and hiring prospective employees

• Managing store on a daily basis, motivating team members to achieving daily sales targets, along with both store and individual ATV/UPT targets• Construction of weekly/monthly reports, for both local and international head office branches, reporting trade progress, product focus and comparative figures. • Training of new staff, including groups of staff for new store - brand history, product training and operational training• Communication with head office departments and brand management on a regular basis• Compiling weekly paperwork, ensuring all delivery notes, store write off, faulty/damaged goods have been reported accurately and to company policy• Rota construction and management• Tracking staff performance• Handling store visits from directors from both UK and overseas Head Offices • Store remerchandising and remodelling for new season product launch, ensuring all changes made are beneficial to the store and to product launch • Visual merchandising to ensure all products are displayed to their best potential to maximise sales opportunities • Stock control, ensuring all deliveries are processed as accurately and efficiently as possible & adhering to company standards• Management and overseeing of corporate bulk orders, from initial order to arranging relevant stock transfers and action of embossing• Providing embossing machine training for other branches• Created information pack for digital product, providing extra boost to customer service and generated more sales for product• Maintaining excellent customer service - high scores on ‘Guest Shop’ exercises, as well as multiple customer compliment emails received by brand manager• Involvement in stocktake procedures, and regular communication with merchandising team• Ensuring all Fire/Health and Safety procedures are adhered to, arranging and actioning practice evacuations• Personally sourced and oversaw local digital print company to use for promotional material, for multiple events

• Managing store and medium-large team, motivating team to achieve store and personal targets• Maintaining excellent customer service - over 95% on two (out of two) mystery shop reports• Department specialist for the store – using weekly branch information report to view department performance and use commerciality skills to improve where necessary• Visual merchandising, store remerchandising and window displays• Delivery management and processing• Administrative paperwork including daily banking, staff performance and weekly branch tasking• Delivery management and processing• Completing change and warehouse requisite orders

• Holding group work and one-on-one support to students• Working as an aide to students• Working alongside class teacher• Breaktime and lunchtime yard supervision• Reprographic duties• Use of materials and tools not suitable for children (e.g. guillotine, hot glue guns, laminating machine, sharp objects• Stage hand duties and prop placement

• Managing a large team in a fast paced, high turnover environment• Sales driving during exceptionally busy trading hours• Managing and motivating team to hit large targets• Administrative duties, including rota management, completing and sending timesheets, navigating and creating spreadsheets to monitor staff performance, sales, timekeeping and commission• Visual merchandising and shop floor remerchandising • Maintaining excellent customer serviceEnsuring KPIs were met – sales, payroll, mystery shop and audit• Conducting Customer Service Assessments on team, ensuring excellent customer service was maintained• Task delegation and floor management• Interviewing/hiring prospective employees• Conducting disciplinary action• Communication with various departments in head office• Achieved sales targets with great lifts on the previous year’s figures• Also managed stockroom team after stockroom manager’s departure, resulting in a better audit result than previous.

• Stockroom management – receiving and processing delivery, keeping stockrooms up to an excellent standard, completing and filing necessary paperwork, ensuring stock level accuracy and consistently passing audit to the highest level it had ever been by the time of my departure.• Managing and motivating the team effectively to achieve store and personal targets• Maintaining excellent customer service standards, ensuring that the team met above 90% each on Customer Service Assessments• Personally achieving over 95% on Customer Service Assessments and mystery shop results• Visual merchandising• Task delegation and floor management• Motivating the team to achieve huge lifts on previous year’s figures, including one instance of +88%• Communication with head office – primarily merchandising and buying team• Working with HR issues• Completing daily figures paperwork• Cashing up and banking procedures• Men’s department specialist – filling in weekly departmental activity report, managing department’s success, communication with merchandising teams to request stock packages to ensure department’s success• Involved in the process of many store openings across the company and country.

• Managing floor/staff 2-3 days per week• Motivating team to achieve store and personal targets• Receiving and processing deliveries• Communication with Head Office departments and other stores on regular basis• Maintaining excellent customer service• Visual Merchandising.

• Sales and customer service• Receiving and processing deliveries• During manager’s illness over Christmas period, worked as acting assistant manager until the assistant manager also fell ill. This meant that over New Years I worked as acting manager, resulting in me learning how to run the concession professionally and effectively over peak trading time. I learned to manage under pressure in a fast-paced flagship store, with high targets and turnovers.• Visual merchandising• Floor management• Covered for the store manager in a different store while the manager was on holiday.

• Organisation of shop floor and stock• Processing delivery• Maintaining menswear floor• Ensuring customer service was excellent at all times• Sales• Merchandising• Floor moves• Housekeeping

• Sales• Customer service• Managing the menswear stockroom• Managing incoming stock packages• Managing stockroom personnel• Receiving and processing deliveries• Frequent communication with the warehouse• Processing and filing paperwork