Chris Ptacek Email & Phone Number

New York, NY, US

Greater New York City Area

• Recruited to provide pre and post sales engineering support for multiple Account Managers and Business Development Executives for a highly ranked world class Content Delivery Network (CDN), security, storage, and.
• Qualify new business opportunities with Edgio sales teams. Work with design teams for higher value products and services with customers’ engineering, management, and procurement teams while ensuring alignment and.
• Help implement inventive and technical solutions to obstacles in customers’ workflows to ensure satisfaction and to support the effective operation of Edgio products for new and existing clients.
• Provide demonstrations of company portals for both CDN object delivery, live streaming, and video on demand portals which include encoding, video channel creation, and analytics.
• Recognized as a subject matter expert in the realm of video delivery particularly for large high profile streaming events. Expertise in low-latency (HLS & DASH) and ultra low latency streaming (WebRTC). Have worked.
• Active in the communication of customer needs as well industry news and news events that can impact product, marketing and sales cycles.

Greater Boston Area

• Recruited to provide pre and post sales engineering support for four sales representatives for a pioneering Content Delivery Network (CDN) and streaming services provider.
• Lead technical resource in securing in excess of $1M in new revenue in 2014.
• Main liaison for all existing and prospective customers for new feature requests.
• In-house Quality Assurance manager for all proprietary and integrated third party technologies,including the miPublisher Online Video Platform.
• Working closely with eastern customer base to both validate quality of all existing services, andpresent new technologies.

Houston, Texas Area

• Chief resource to provide onsite encoding services for multiple locations globally.
• Conducted instructional sessions with new and existing customers for product training and in-event best practices.
• Supported technical service for new and existing customer base.
• Provided hands-on trouble shooting for both omNovia and vendor hardware and software.

Jersey City, New Jersey

• Responsible for all aspects of live and on-demand streaming, including signal acquisition, stream generation and stream delivery for the first national streaming media services provider (Globix Co.)
• Assisted in the production of several hundred live interactive webcasts, ranging from corporate events to music festivals. o Clients included Fortune 500 companies in the Life Sciences, Financial Services, and media.
• Developed and secured new and growth business in coordination with a 15 member sales staff
• Negotiated and maintained contracts and services for all third-party vendor relationships for theMedia Group.
• Assessed, evaluated and introduced new technologies for new and existing customer use.
• Contracted and supervised all short and long-term freelance production staff and services. o Included booking of producers, directors, camera operators, audio engineers, satellite uplink and downlink, fiber acquisition.

Greater New York City Area

• Interactive and Live Events Production Manager
• Assisted in the coordination of live music webcasts, which included music festival events and recording studio spaces.
• Supervised staff related to the management of a client's website.
• Managed freelance workers and prioritized schedules.
• Responsible for the editing and production of weekly 10 minute culture segments for majorinternational entertainment client.

Greater New York City Area

• Handled desktop support for an office of 30 end users with a mixture of Windows and Macoperating systems.
• Coded HTML for various websites including Guggenheim Museums China:5000 Years Exhibit

Greater New York City Area

Handled desktop support for an office of 40 end users with a mixture of Windows and Macoperating systems.