Chris Ptacek Email & Phone Number

New York, Ny, Us

Greater New York City Area

• Recruited to provide pre and post sales engineering support for multiple Account Managers and Business Development Executives for a highly ranked world class Content Delivery Network (CDN), security, storage, and streaming media provider.• Qualify new business opportunities with Edgio sales teams. Work with design teams for higher value products and services with customers’ engineering, management, and procurement teams while ensuring alignment and setting client expectations.• Help implement inventive and technical solutions to obstacles in customers’ workflows to ensure satisfaction and to support the effective operation of Edgio products for new and existing clients.• Provide demonstrations of company portals for both CDN object delivery, live streaming, and video on demand portals which include encoding, video channel creation, and analytics.• Recognized as a subject matter expert in the realm of video delivery particularly for large high profile streaming events. Expertise in low-latency (HLS & DASH) and ultra low latency streaming (WebRTC). Have worked with multiple hardware and software encoder manufacturers to achieve optimal configurations for live streaming delivery.• Active in the communication of customer needs as well industry news and news events that can impact product, marketing and sales cycles.

Greater Boston Area

• Recruited to provide pre and post sales engineering support for four sales representatives for a pioneering Content Delivery Network (CDN) and streaming services provider.• Lead technical resource in securing in excess of $1M in new revenue in 2014.• Main liaison for all existing and prospective customers for new feature requests.• In-house Quality Assurance manager for all proprietary and integrated third party technologies,including the miPublisher Online Video Platform.• Working closely with eastern customer base to both validate quality of all existing services, andpresent new technologies.

Houston, Texas Area

• Chief resource to provide onsite encoding services for multiple locations globally.• Conducted instructional sessions with new and existing customers for product training and in-event best practices.• Supported technical service for new and existing customer base.• Provided hands-on trouble shooting for both omNovia and vendor hardware and software.

Jersey City, New Jersey

• Responsible for all aspects of live and on-demand streaming, including signal acquisition, stream generation and stream delivery for the first national streaming media services provider (Globix Co.)• Assisted in the production of several hundred live interactive webcasts, ranging from corporate events to music festivals. o Clients included Fortune 500 companies in the Life Sciences, Financial Services, and media verticals.• Developed and secured new and growth business in coordination with a 15 member sales staff• Negotiated and maintained contracts and services for all third-party vendor relationships for theMedia Group.• Assessed, evaluated and introduced new technologies for new and existing customer use.• Contracted and supervised all short and long-term freelance production staff and services. o Included booking of producers, directors, camera operators, audio engineers, satellite uplink and downlink, fiber acquisition services, and on-site production equipment.• Supervised the design, delivery, integration and installation of a new digital encoding studio, completed ahead of schedule and under budget.• Worked extensively with staff to design, develop, and deliver custom statistics and billing report for customer's use.• Provided on-site support globally for a wide-range of live entertainment and corporate events.

Greater New York City Area

Interactive and Live Events Production Manager● Assisted in the coordination of live music webcasts, which included music festival events and recording studio spaces.● Supervised staff related to the management of a client's website.● Managed freelance workers and prioritized schedules.● Responsible for the editing and production of weekly 10 minute culture segments for majorinternational entertainment client.

Greater New York City Area

Handled desktop support for an office of 30 end users with a mixture of Windows and Macoperating systems.● Coded HTML for various websites including Guggenheim Museums China:5000 Years Exhibit

Greater New York City Area

Handled desktop support for an office of 40 end users with a mixture of Windows and Macoperating systems.