Chris Bolduc, Mba Email & Phone Number

Providence, Rhode Island, United States

• Responsible for administrative oversight of Otolaryngology, Orthopedics, Dermatology, Emergency Medicine, Podiatrists, and the Hospitalists.• Manage staff of ~20 PAs/APPs, MDs, managers, supervisors, and analysts, accountable for interviewing, hiring, counseling and disciplining staff as needed, and conducting performance reviews.• Provide operational planning and ongoing management related to medical business activities, and physician and advanced practice clinician professional service contracts.• Interact regularly with the Office of the President, EVP of Clinical Affairs, system CMOs, and Lifespan Physician Group (LPG) senior leadership on initiatives involving physician service line development and the alignment of total remuneration packages.• Collaborate regularly with Lifespan legal and compliance departments to ensure adherence with all regulations related to physician contracting.• Participate in short- and long-range planning for inpatient and outpatient services and related, academic, support activities and resources, e.g., expanding the partial hospitalization program (PHP), electroconvulsive therapy services, and building an inflammatory bowel disease (IBD) program.• Coordinate the timely negotiation of contracts and maintain a contract database, preparing summary reports depicting fund flows, including various narratives, statistics, productivity analyses and reports. • Develop conduits for compiling operational data and clinical practice metrics serving as a comprehensive foundation for a medical business analytics information system.• Oversee submission and management of operational and capital budgets for all areas of responsibility totaling ~$28MM in expenses, prepare budget variance reports and corrective measures to ensure adherence to approved budget. • Develop administrative policies, standards, and procedures in conjunction with department leadership.

• Equip call centers with tools and technology to manage operations through use of CISCO and Taske systems, providing information via a custom-built Power BI dashboard to meet targeted KPIs including abandonment rate <5% and time to answer within 30 seconds >80% of the time. • Participate in Operational Performance Improvement Council (OPIC) work, e.g., preventing denials for laboratory services due to medical necessity and lack of authorization, creating a Power BI denials dashboard and sharing best practices.• Collaborate with operations to derive all inputs for establishing departmental labor benchmarks and budget alignment.• Serve as subject matter expert (SME) for Kronos/UKG Healthcare Analytics and initiating a pilot program for labor management rollout and optimization.• Engage in business operations projects including: (1) the analysis and modeling of transitioning high length of stay patients to alternate sites of care to expand capacity and improve financial position, and (2) consolidated service center business plan development to provide off-site location(s) for select hospital services to optimize clinical revenue on the hospital campus.• Gather Press Ganey patient experience data and present results in a custom-built Power BI dashboard to initiate discussion with operational leaders on formulating improvement action plans.• Assemble YourVoice employee engagement results, conduct analyses and summarize key findings to affiliate Vice Presidents by using custom-built dashboard reporting to highlight key areas for improvement initiatives.• Partner with Facilities division on creating proforma and plans to operationalize EasyLobby Visitor Management System. • Facilitate root cause analyses / SBARs on technology implementation, access, architecture and deployment.

• Provide expertise to C-Suite in financial planning, analytics, and performance platforms.• Modernize the technology infrastructure of the organization; led implementation of Strata cost accounting and contract analytics solution.• Support conversion of Enterprise Data Warehouse to Health Catalyst.• Direct and manage teams emphasizing customer service and adaptability to changing business needs within an advancing cancer care organization.• Partner and collaborate on a project basis with clinical teams and business groups to promote adoption and use of solution data, analytical and reporting capabilities, and assemble knowledge to drive modeling, analytics and reporting accuracy integral in shaping business strategy driving planning processes.

Carney Hospital/St. Elizabeth'S Medical Center

• Managed accumulation of hospital information for determination of need related to pre-acquisition of Caritas Christi to Steward Healthcare; delivered on targets through due diligence process.• Created/managed/presented the annual budget to executive leadership. • Conducted financial review meetings with the CFO, CNO, CMO, Senior VPs and related staff todiscuss departmental/divisional variances, risks, opportunities, and implications relating to targets.• Supplied financial expertise to support attrition programs or a reduction in force, participated in the assessment of limitations/liabilities/obligations created by contractual obligations.• Worked closely with the COO/CFO on space planning, workflow redesign, and improved efficiency, expanding ancillary services and marketing efforts.

Bachelor'S Degree, Health Management And Policy

Master Of Business Administration - Mba