Chris Carrillo work email
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Self-motivated and results-oriented visionary entrepreneur with over 23 years of successful IT experience. 18 years leading key growth initiatives with increasing accountabilities. Broad range of project and program management experience within the Financial Services and Insurance industries. Known as a forward-thinking expert in delivering innovative, reliable, cost-effective solutions and strategies that improve processes, drive business growth, and lead change adoption. Ability to work cross-functionally and collaboratively to quickly earn trust and credibility with partners, staff, and senior leaders. Experience in Agile Philosophy and Scrum methodology, establishing Agile and SAFe frameworks among delivery teams. A self-directed learner with a growth mindset focused on driving company goals and objectives. Servant leader directing high performing cross-functional teams to meet OKRs and KPIs of enterprise leadership and initiatives. History of building strong relationships with a passion for creating a positive outcome for my partners. Experience developing PMOs as part of a Center of Excellence (COE) around governance, policy, process improvement and standardization. Technology leader, transformation change agent, and customer advocate with a natural ability to influence and motivate. Bias for action, ability to deal with ambiguity, and natural perseverance to overcome obstacles and deliver outcomes when leading change. A problem solver with keen foresight resulting in smart solutions to increase efficiency and remove wasteSpecialties: IT Program Mgt, Business Management, Strategic Project Planning, Project Leadership, Process Improvement, SAFe, Agile, Scrum, Client Relations, Change Management PROSCI/ADKAR, Business Analysis, Mentoring, Coaching & Facilitation.Technology Experience: CRM (Salesforce), AzurecDevOps, JIRA Align/JIRA/Confluence, CA Clarity, Tableau, MS Project, Visio, IBM Blueworks, ServiceNow, PowerBI, SharePoint, MS Suit of apps, Entrepreneur: 20 years' experience as a small business owner of family-owned businesses. Strong entrepreneurial spirit.Personal life is centered around God, Family, and serving others. Very active in my church serving as Deacon as part of the church leadership team, small group bible study leader, and serving others to meet needs and being a light for Jesus my Lord and Savior.
Hub International
View- Website:
- hubinternational.com
- Employees:
- 5
- Company phone:
- 425-489-4500
- Company email:
- hub_international_ltd@yahoo.com
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OwnerSnackwaves Vending Apr 2024 - PresentFamily Owned and Operated vending serving the Zephyrhills community and surrounding areas. Customer driven business with a focus on designing a product offering to meet your needs. Our core family values of trustworthiness and integrity is the foundation of our business model.A member of the Naturals2Go family, a division of Vend Tech International, Inc. A trusted partner for over 35 years helping the entrepreneurial minded startup businesses across the world.Bringing Healthy Vending to Businesses, Facilities, and Schools.Receive high quality vending services for your business with the customer service you deserve.https://snackwavesvending.com/
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Technical Program ManagerHub International Jan 2024 - PresentChicago, Il, UsManage and drive the implementation of transformational enterprise initiatives to enhance operational functions and create new operational capabilities. A focus on constructing and leading technology-enabled programs for the fortification of operational technologies and processes, data architecture, technology strategies, cybersecurity initiatives, policy documentation, and cross-functional program integration. Bring advanced skills, experience, and perspective to contribute to the intellectual strength of the PMO team and the ability to articulate the business value of the projects and programs to enterprise partners shaping and managing demand, driving and measuring outcomes, and working with those business counterparts to develop solutions and build business cases. - Lead complex, high visibility initiatives, programs, and projects toward achieving critical IT-enabled business objectives- Provide leadership and motivation to project team members across multiple simultaneous initiatives- Develop high level of IT organizational agility; understand HUB's enterprise solutions and pursue effective relationships with the IT teams that support and enhance these solutions- Build relationships with IT Operations teams to coordinate on smooth transition into production- Partner with the Information Security teams in the ideation, technical development, and implementation of various technology initiatives across HUB.- Engage with leadership across business and technology teams to craft, status, and deliver detailed technical solutions and technical oversight.
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Manager, EngineeringGeico Mar 2023 - Dec 2023Chevy Chase, Md, UsCustomer Relationship Management (CRM) Engineering Manager (Marketing Automation) on Geico's CRM Integration team. Leader in Geico's Digital Technology division, responsible for strategic planning, establishing and communicating roadmaps, budgeting, and allocation of resources within in the Digital CRM space.Manage and lead a talented team of engineers with expertise in marketing concepts and content writing, on-premise and cloud infrastructure, platforms, and technologies (AWS, Azure) with a particular focus on multi-cloud data integration to design, build, and execute complex automated email campaigns in Salesforce Marketing Cloud.Partner with enterprise teams including Infrastructure, Architecture, Release Management, Application Security, and Business to develop and deliver critical Salesforce solutions for Geico's CRM offerings from both an operational and application perspective. Collaborate with product and business leaders to prioritize and drive results based on business value to the organization.Contribute to the advancement of Geico's Software Development Lifecycle (SDLC) and Behavior Driven Development (BDD) operating models.Work with other technology teams to advance the understanding of Agile, Scrum, Design Thinking, and Lean Startup principles.Strong focus on professional development and career advancement of staff. -
Senior Technical Program ManagerGeico Dec 2022 - Mar 2023Chevy Chase, Md, UsSr Tech Program Mgr for Enterprise CRM initiative partnering with Product and IT leaders providing consultation and coordination for technologies related to customer relationship mgt for Geico. Help to drive synergies between cross-application teams and bring visibility to initiatives across the enterprise to ensure release and product roadmaps align. • Ensure program roadmap manages dependencies with other related programs.• Lead definition and execution of a program plan informing work performed by many teams• Leverage Key Performance Indicators (KPIs) to inform progress against the roadmap • Keep technical debt in check• Leverage complex designs and propose simplified solutions by working with engineering teams• Improve the customer experience, regulatory expectation and mandates.• Lead teams in making trade-off decisions leveraging data including business goals, technical platform strategy, customer experience, maintainability, risks, costs, etc.• Identify, assess, track and mitigate issues and risks at multiple levels. Remove/mitigate all blocking issues, collaborating with Business Leads, Engineering teams, and Product Managers.• Contribute to standards and program management best practices helping the organization improve across all initiatives
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Program ManagerNorthwestern Mutual Apr 2022 - Nov 2022Milwaukee, Wi, UsProgram Manager of client data management efforts to help drive out management of the client data maintenance workstream. Responsible for driving program outcomes while ensuring that teams are successfully demonstrating Agile frameworks. The work includes crafting and leading epics, features and roadmaps to represent the program view of various workstreams, handling program backlogs and guiding/mentoring team on Agile methodologies (e.g. Scrum, Kanban). Work closely with leaders and teams to build alignment and visibility of the work, including facilitating prioritization of work. Accountable for the coordinated planning, management, execution, and closure of a programResponsible for long term product roadmap creation and management of core data analytics program. Work with Sr Data Leadership team to manage enterprise data roadmap to simplify ecosystem of 20+ applications. Roadmap management through Jira Align and PowerBI.Act as Product Owner in partnership with the Lead Product Manager to lead the end-to-end process and workflow of data product management projects. Own program level risks and issues driving visibility, impact assessments, reporting, and closure. Support scrum teams to help remove impediments and blockers.Liaison and escalation point of contact to Business and IT partners across multiple enterprise initiatives and Agile trains for client data management workstream. Own and facilitate steering committees, deep dive product requirements and design sessions, and program stakeholder meeting and dashboard reporting.Accountable for cross team and application dependency identification, mapping, and management. Lead process improvement and standardization for agile team execution and communication to better align scrum teams and program Mgt in producing quality project deliverables, risks and issues management, and consistent delivery practices. -
Strategic Technology Program ManagerAmerican Family Insurance May 2015 - Apr 2022Madison, Wi, UsDirect and implement strategic and enterprise level management of business and IT programs, processes, tools, metrics, and governance. Program management of large multi-million dollar IT project portfolio; provide oversight and direction to teams of project managers, developers and subject matter experts responsible for development, maintenance, defect and grow projects and operational day to day activities.Build and sustain continuous improvement guidelines and standards determining delivery methods (Waterfall/Agile) that establish a stable framework of support for all project teams and stakeholders ensuring successful project delivery.Work with business leaders to prioritize and determine the scope of projects within programs; lead cross-functional teams consisting of IT Security, Infrastructure, Enterprise Claims and HR. in the planning, designing, documentation, and communication of high-profile enterprise projects. Provide capacity and demand planning services to business leaders.Provide leadership and direction as Strategic Program Manager for a $22M enterprise CRM initiative to purchase and implement a new Customer Relationship Management (CRM) application, Salesforce.com; provide oversight and guidance to Vendor and AmFam project team members ensuring Agile/SAFe execution and quality implementation.Managed an enterprise-level Identity Access Management (IAM) program as part of an IT transformation effort; directed a team establishing a strategic vision of IAM technology to support corporate initiatives. (SailPoint IIQ)Lead delivery of large-scale, high risk and high-profile IT Cybersecurity strategic initiatives and enterprise programs designed to establish policy and governance related to IT Security and Risk and Compliance; participated as a member of the IT Security Management Team for strategic planning.Own and facilitate working steering committees and executive sponsor meetings that include VPs, AVPs and Directors. -
Senior Project ManagerTeamsoft Inc. Jun 2014 - May 2015South Bend, Indiana, UsSenior Project Manager @ American Family InsuranceConducted large scale and complex insurance product rollouts involving new product releases; spearheaded process improvement efforts to increase efficiency in project implementation, standardization of PMO best practices, collaboration and the creation of a strong strategic vision.Collaborated with State Product Directors for the successful implementation of change management for Sales Agents.Orchestrated a master communication plan to educate and prepare Agency Owners across 19 states for product rollout.Facilitated business mapping sessions with project teams for the creation and implementation of new business process, decisions, and policies with IBM® Blueworks Live as part of a new product roll-out. -
Program ManagerFiserv Oct 2012 - Feb 2014Milwaukee, Wisconsin, UsProcess and Escalation Manager for Risk and Compliance 3rd Tier Development Support. Responsible for level 3 support policies and procedures for two of Fiserv's reconciliation and exception management solutions as part of the Global Support team. Work with and support 3 levels of client support team members in the US, UK, and EMEAI. Liaison for 3rd tier support and escalation issues. ~ Process Management and Continuous Improvement: ~ Oversee and support standard Development Support activity. ~ Maintain and improve Development Support policies and procedures. ~ Risk assessment and prioritization of Development Support issues. ~ Liaison for all levels of Management to assist with issue resolution and escalation. ~ Executive level reporting and communication. ~ Escalation Prevention, Management and Continuous Improvement: ~ Oversee and manage escalation activity and procedures. ~ Maintain and improve escalation support policies and procedures. ~ Risk assessment and prioritization of escalation issues. ~ Liaison for all levels of Management to assist with escalation resolution. ~ Executive level reporting and communication. -
Project ManagerFiserv Feb 2010 - Sep 2012Milwaukee, Wisconsin, UsProgram/Process Manager for Fiserv, a leading global provider of information management and electronic commerce systems for the financial services industry. • Instrumental in the development of the Premier PMO department. Responsibilities consisting of the development of PMO project policy, process and installation procedures for all projects.• Instrumental in the development of the Premier Business Unit resource planning process. Responsibilities consisting of the development of BU resource management policy, process and acquisition procedures for all projects requiring BU resources.• Business Unit Liaison for other BU engagement into the PMO project management process for initiating projects and obtaining BU resources. • Analyze business and operating objectives, procedures, and programs to develop and improve upon methods of project, process and resource management.• Develop, implement, and oversee training and development of Business Unit resources for project process.• Ensure internal provided training is sufficient to develop individuals and teams with necessary skills to further the organization's strategic goals and objectives. • Manage the Small Project program to ensure that implementation and prescribed activities are carried out in accordance with specified objectives of the PMO.• Review reports and records of activities to ensure progress is being accomplished toward specified program objectives and modify or change methodology as required to redirect activities and attain objectives. • Prepare and present program and process reports for BU Executive Management team.
Chris Carrillo Skills
Chris Carrillo Education Details
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Scrum Alliance®Certified Scrummaster® (Csm®) -
PromentorIt
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Messmer High School
Frequently Asked Questions about Chris Carrillo
What company does Chris Carrillo work for?
Chris Carrillo works for Hub International
What is Chris Carrillo's role at the current company?
Chris Carrillo's current role is Technical Program Manager.
What is Chris Carrillo's email address?
Chris Carrillo's email address is cr****@****att.net
What is Chris Carrillo's direct phone number?
Chris Carrillo's direct phone number is +148050*****
What schools did Chris Carrillo attend?
Chris Carrillo attended Scrum Alliance®, Promentor, Messmer High School.
What skills is Chris Carrillo known for?
Chris Carrillo has skills like Business Analysis, Program Management, Process Improvement, Leadership, Project Management, Change Management, Management, E Commerce, Troubleshooting, Software Development, Business Process Improvement, Entrepreneurship.
Who are Chris Carrillo's colleagues?
Chris Carrillo's colleagues are Bob Zettel, Cari Crandall, Laura Poll, Cpa, Javier Guillen, Ashley Norgaard, Akhil John, Julie Ewry.
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